Other than the lasagne and phone, not biggies in the scheme of things...Everything actually. Low key oldish hotel but everyone is helpful and friendly. Doesn't matter oldish as long as clean comfortable and staff service with smile. They were all lovely, the staff. Awesome location and parking at back for visitors great!

The vegetarian lasagne I paid $28 for...cold wet night so ordered in instead of going out as close to great food places. Limp looking...said served with kumara fries, got a spattering of potato wedges but salad good. Phone didn't work in the room so rang from my cellphone, no problem but no one thought to see how it might be rectified. Just two things

The location was perfect, and having a view also made it very nice. Staff check in and check out were welcoming and helpful.

As it was a weekend away treat for grandson, and trying to make sure it did not become too expensive, not having a microwave/crockery/cutlery meant buying alit of meals. Too be fair I also did not check facilities when I made the booking - just had an expectation sorry. Hence only the 1 time going to restaurant for breakfast as it could have gotten very expensive otherwise. The breakfast we did have was good and staff were great.

Our room was reasonably spacious and we were on the top floor so we had a great view of the city and the harbour. The hotel is on the edge of the city which is a great base for sightseeing and very close to a lot of restaurants but the hotel restaurant is very good too.

Air conditioning would be an improvement but at least we could open the window. Also, we were in an adjoining room which was not soundproof and we could hear the family in the room next door. Although the bathroom was clean, it was not quite up to our standard but overall a very pleasant stay.

Great location nice and central, New World Supermarket right over the road and as we stayed on a Saturday night there was a fantastic Sunday Market the next day just over from the Hotel next to Te Papa where my son and I enjoyed a coffee and some breakfast. In our room the decor was quite nice.

Taking into account it is an older hotel, I did feel the bathroom we had was quite restricted for space to freely move around in but it didn't concern us much.

Incredible hotel with the most exemplary staff. In particular, I would like to commend Sarah who was so kind and really went above and beyond to help me during my stay. She is a real credit to the hotel. The room was luxurious, spotlessly clean and had all the necessary amenities. I found all of the staff to be highly professional and competent in their respective roles. Bed was so comfy and breakfast was delicious. After staying in hostels for weeks, this was a 5* treat. Thank you!

Nothing!

Excellent location, being walking distance to bars, restaurants and wharf. We come into Wellington a lot for a taste of the city life. It's a nice change from our quiet lifestyle living in Levin. Wellington has everything we need in a city visit.

I don't like having to pay for parking. The cost of parking detracts from the price of the accomodation. My wife and I preferred when breakfast was buffet so now we don't bother. How about a loyalty card for regulars.

Location is perfect for staying in Wellington - close to Te Papa, Courtenay Place and Oriental Bay. Easy to get around on foot. Parking was easy and at $20/day, cheap, and actually on site. Staff were friendly, very helpful and professional. Rooms are very clean.

There are two rooms on each floor without a harbour view so check if that's important to you. Bed was a bit uncomfortable and got cold without additional blanket.

The room was spacious, with a comfortable bed, and had a lovely view. It was in a convenient location.

It would have been useful during the Hikoi (when streets were blocked off), if the receptionist had pointed out there was a back entrance to the hotel, from which Uber drivers could pick us up. We waited over an hour before another staff member informed us of this and fortunately our travel plans weren’t too disrupted.

The Male Receptionist that Greeted myself on arrival was amazing, he was welcoming, Efficient with helping when asked about parking, very kind and friendly, very impressed 😊

there wasnt anything we didnt like there we definitly will be back again 😊 loved the location, loved how close everything was, really enjoyed our stay there, very nicely cleaned room ( ex housekeeper for many years) couldnt find any faults lol thank yous all at bay plaza hotel 😊

Bathtub (double check if you want one), BBC Earth on TV, super handy location right by Courtenay Place, the room rate, lovely staff (let me keep my bike in store room, let me check out 1 day early with full refund and mailed me my jacket that I left in a hurry in the room), can open windows to let fresh air in (ajar rather than fully, but in some hotels can't), good heater for chilly nights (a knob to rotate in the cornet I think hot water based), tempting vegan option in restaurant menu (will try next time).

Add History to Sky channels, may get a bit noisy on Saturday night at Courtenay Place bars (if single glaze windows facing that way, but an extra pillow helped and Sunday night was quiet), on top floor shower pressure could be better (bathtub and sink were fine) and I think there was a bit of low hum from the roof, a bit more soy milk and dairy free butter plus distinct vegan option at breakfast (if chef is in they can still make a hot one) could be nice.