Location Excellent staff

MINOR Problems. Kettle did not fit under tap making it hard to fill. Needed teatowel for china and bench. Appreciated milk. Slightly larger container needed for 2 people. Not aware of back entry until a couple of days there. Photos of outside of hotel non existent. Did wonder why but Construction nearby explains this I suspect. Pity as I did consider going to another hotel but cancelation policy and competitive price kept the booking cost. Thanks for the service and accommodation. Regards Heather

Location was so close to our training centre, easy to walk too and from. Lots of close restaurants, takeaway shops. Close to Cuba street, quiet. Really clean, lovely towels and a great hairdryer. Coffee and tea facilities. Bed wasnt the best on oneside, probably the side everyone sleeps on, so needs to be turned or replaced it. TV remote was not working, reported it but it didnt get fixed or changed, not sure if that was because my do not clean sign was up. Food is great, lots of options.

as above, the bed was the only thing that could have been better.

I enjoyed how quickly my mum and I were able to make a booking and arrive at the hotel around 1 hour later and our room was ready. The staff at the hotel was lovely and accommodating to our needs. Our flight back home was cancelled and we needed to stay in Wellington for an extra night. Both my mum and I have stayed here in the past and it is a very nice place to stay. It is a good location to the city, only a short walk away, and there is a lovely cafe outside and out the back called "Pickle & Pie" that I highly recommend going to for even just a coffee, the food is lovely too.

There was nothing that I didn't enjoy about my stay here with my mum. It was great.

Unfortunately did not eat breakfast at the hotel. But dinner was excellent! Great service. Our car decided not to start in the morning which made us late for our check out at 10am. The staff were very understanding and allowed us to fix the issue without the added pressure of a late penalty or parking fee. The car issue was the only thing that almost ruined our trip. We will definitely recommend West Plaza Hotel to anyone wanting to stay in Wellington.

Window and door to the balcony in room 401 needed a wash down, cobwebs and dirt/grime on it. That was all, everything else was all good.

Location is great Beds were comfortable

TV chanel quality was very poor Walkin shower overflows onto the tiles making it very slippery especially because the shower faces the toilet Requested for 11am checkout which was confirmed by the lovely lady reception the day before check out. We went out for breakfast before checking out and returning our keys but came back to housekeeping cleaning up our room already at 1005am so ended up rushing to leave before our actual check out time.

Breakfast was great!

The young lady on the service desk did not appear to take our request for an early check in seriously. We are old and dont travel well - needed to rest up - we arrived about 1300hrs. Said she would call us when the room was ready but didn't. Two hours later we returned to the hotel and asked, and it was obvious she had done nothing. Fluffed about with the computer and checked us in. The rest of the team - especially Jean-Pierre and the dining staff were great. The TV picture was poor, despite recalibration of the settings. Don't think it has been updated since staying there in my corporate days in the '90's. Freeview stations quite limited. Read a book.

Really central location- Te Papa museum was only a 5 minute walk, with the same sort of distance to eateries/bars on Cuba St & Courtney Place. Comfortable large bed. Sky Movies included on TV. Good choice for breakfast, including continental and cooked. Probably only 15 spaces in the hotel car park, but loads more in the public car park just across the back driveway (back entrance for unloading is 25 Bond St, Wellington for satnav).

A bit soul-less. Cooked breakfast could do with more cooking! Your door key card is needed in all public areas- lift, toilets, entrances.

City centre location. 5-10mins drive to almost anywhere. Staff were very friendly. They provided detailed guidance about the car park entrance which was really helpful as it is a little complicated to find it in the city centre (particularly in Wellington as it is a very hilly area with lots of turns and narrow roads).

The car park is a bit steep, not suitable for bigger cars. No microwave in the room (but the staff was kind enough to help us heat our food in their kitchen, thanks). The room is clean but a bit old and worn out.

Fast WIFI. Comfortable bed, very quiet, helpful friendly professional staff. Good value - competitive cost. Parking close behind the hotel. Supermarket only 3 minute walk from hotel. Cafes very close - 2 right behind hotel. Our queen room was small but comfortable - we usually stay in large apartments and were surprised how nice we found the smaller room. TIP: Unload luggage at the rear of the hotel, Bond Street - there is no vehicle stopping at the front.

for the price we paid there was nothing not liked - all good!

Location-on foot post check in so very convenient! Loved the card key access to ensure safety.

My check in details had been mixed up with another person of the same name but that was it, nothing else correct, lengthened the check in process & was a privacy breach, not acceptable, sorry 😞 Requested late check out 11am which was agreed to which was much appreciated but was not conveyed to house keeping which resulted in a couple of door knocks & phone call from reception. Our privacy marker on the door was ignored & room entered in our absence whilst at breakfast.