I like the location and the value for money. I love the view outside.The staffs are polite and helpful. I commend the security guard who assisted us brought our luggages in our room and to Mr. Richard (staff) who was so helpful with our needs.

I didn't like the faucet in the toilet sink as the water is splashing unevenly that makes me wet. It needs to be repaired. I can see that the toilet is small and the bath tub is little old.

Staffs were accommodating and kind. They offered us crib for my 1yr old son. The restaurant waited for us even though it was a bit late. We also appreciate that they permitted to pre-cooked our orders so it will be ready at the restaurant by the time we went down as I can only go out of the room by 9pm due to work. The internet was fast about 70+ mbps which which was very good for work. Great varieties of food in breakfast buffet.

The toilet flush in our restroom was not working properly which also caused a little bit of flooding in the restroom. We reported it and they immediately sent maintenance to fix the issue and clean the room.

I am impressed with the service of the staff, who are always attentive and willing to assist. Special thanks to Chloe and Angela at the front desk, who were always very helpful. The location is superb. You can walk to the nearby malls and restaurants. Richmonde Hotel is rich in what it offers.

Centrally located in Ortigas above a Mall.

It is beginning to show its age and I think most resources are being given to the Crowne Plaza next door and part of the same group. The shower was problematic in that you waited ages for a dribble of hot water and then d with cold turned it icy again, we had maintenance look at it but it really didn’t solve the problem. You have to step into the bath to have a shower, those with infirmities could have a problem.

staff were very accommodating. booking was super easy

only 1 outlet worked during my whole stay

I like that Richmond Hotel is not super big unlike other hotel chain, clean, a block away from the mega mall, nice staff.

I was not too crazy that the access card for the elevator di not work most of the time. I also did not like that there is no dedicated room/ venue for parties because you could hear it in the lobby.

The room is good but needs an update The breakfast: the buffet is very good and has a large choice of dishes The location is very well in the Center of Ortigas

The bar should be more open And the "hot" swimming pool in a hot climate is maybe a little too hot

The Location and the Staff from Security officers, Door staffs, concierge, Reception ,Housekeeping and the Gym attendant all were fabulous 👌 not to complain but to thank everyone Superb.

Room is good and cleaned well, but the Bathroom too small and the Shower Hot water mixer doesn't work properly and they tried to fix but still the same and the shower head was faulty, water is too pressure no wayto take shower it will torn the skin please change it. This is not to complain but to rectify. Other than everything was fine Thank you and will come again.

Staff are all nice and have excellent customer service. They always greet you when they see you and always with a smile. Location is excellent too as close to main areas like Megamall. Room and lobby are good too. However, I did not use other facilities and services to be able to comment.

The hotel staffs were very accomodating. The family really enjoyed the heated pool and the lobby set up is instagrammable. The room is good and cold. And the buffet breakfast is great.

The room has only pinlights, so its quite dim. The bath tub is quite slippery and the cold & hot water is difficult to neutralize.