The hotel did feel old, but we experienced a good stay at the hotel. Perhaps the wood and carpet gave this feel. There were no bad smells as per other reviews. We stayed in a 1 bedroom suite. Sheets and bed was good, hot water was good and AC was good. All in all, a good experience enhanced by great staff. The staff, all of them, from security to wait staff at breakfast. The reception staff were outstanding The breakfast was at a good standard and had many choices. I would stay here again. .

The view from the 1 bedroom suite was of the internal area of the hotel but not much can be done about that. Again, it was fine for the time we stayed and although we did see other bad reviews we did not experience anything as bad as other reviews.

I like the location and the value for money. I love the view outside.The staffs are polite and helpful. I commend the security guard who assisted us brought our luggages in our room and to Mr. Richard (staff) who was so helpful with our needs.

I didn't like the faucet in the toilet sink as the water is splashing unevenly that makes me wet. It needs to be repaired. I can see that the toilet is small and the bath tub is little old.

I had a pleasant stay at this hotel. The staff were consistently courteous, helpful, and professional, making check-in and day-to-day requests seamless. The hotel is clean and well-maintained, which added to the overall comfort of my stay. While the gym is on the smaller side, it is functional and well-equipped for a basic workout. One of the best features is the location—conveniently situated near key attractions and public transport. I would gladly stay here again and recommend it to both business and leisure travelers.

Staffs were accommodating and kind. They offered us crib for my 1yr old son. The restaurant waited for us even though it was a bit late. We also appreciate that they permitted to pre-cooked our orders so it will be ready at the restaurant by the time we went down as I can only go out of the room by 9pm due to work. The internet was fast about 70+ mbps which which was very good for work. Great varieties of food in breakfast buffet.

The toilet flush in our restroom was not working properly which also caused a little bit of flooding in the restroom. We reported it and they immediately sent maintenance to fix the issue and clean the room.

Excellent customer service. All the staff are very accommodating, polite and professional, especially the receptionist who assists as, if I'm not mistaken his name is CD. And also those in the buffet area. I love the customer service here that's why we keep on coming back here.

Nothing. I really like the Richmonde Hotel Staff and facilities

I am impressed with the service of the staff, who are always attentive and willing to assist. Special thanks to Chloe and Angela at the front desk, who were always very helpful. The location is superb. You can walk to the nearby malls and restaurants. Richmonde Hotel is rich in what it offers.

Centrally located in Ortigas above a Mall.

It is beginning to show its age and I think most resources are being given to the Crowne Plaza next door and part of the same group. The shower was problematic in that you waited ages for a dribble of hot water and then d with cold turned it icy again, we had maintenance look at it but it really didn’t solve the problem. You have to step into the bath to have a shower, those with infirmities could have a problem.

staff were very accommodating. booking was super easy

only 1 outlet worked during my whole stay

I like that Richmond Hotel is not super big unlike other hotel chain, clean, a block away from the mega mall, nice staff.

I was not too crazy that the access card for the elevator di not work most of the time. I also did not like that there is no dedicated room/ venue for parties because you could hear it in the lobby.

Staff are all nice and have excellent customer service. They always greet you when they see you and always with a smile. Location is excellent too as close to main areas like Megamall. Room and lobby are good too. However, I did not use other facilities and services to be able to comment.