THE ROOM I STAY IN WAS ON THE 20TH FLOOR WITH A GREAT VIEW FROM MY WINDOW THE BREAKFAST WAS PLENTIFUL BUT A LITTLE BIT PRICEY AND AGAIN THE DINNER WAS LOVELY AND A GOOD CHOICE ON THE MENU

THE POOL WAS CLOSE THROUGHOUT MY 10 DAYS I WAS THERE WHICH TO ME WAS VERY DISAPPONINTING AND I WAS NEVER TOLD BEFORE HAND THE ONE OTHER THING I HAD GUESTS COME TO DINNER WITH ME ON A SATURDAY NIGHT WE WENT UP TO THE RESTAURANT ONLY TO BE TOLD RESERVATIONS ONLY ON A SATURDAY WHICH AGAIN I WAS NEVER TOLD THIS

Excellent customer service. I was given a free upgrade from a de luxe room to a one bedroom suite. The bed is comfortable, the room is decent in size, and it is bright because of the windows. The room is clean and so were the beddings. Housekeeping staff do an excellent job of maintaining cleanliness. Reception staff were very courteous, polite, and respectful. The nest dining has an amazing ambience.

Gym is too small with limited space and equipment given the size of the resort and the number of guests it can accommodate. Perhaps management might want to consider expanding the fitness centre.

The staff were excellent, from the door man up to the people who were serving our breakfast.

Upon booking I opted for 2 beds instead of 1 queen bed. But when I had checked-in I was given a the opposite. The second thing was, I needed to request for a room make-up. I supposed it should be done on a daily basis. Meanwhile, I have to acknowledge the lady who did the room. She was very efficient and accommodating to my request. I was very happy and satisfied with her service. I guess her name was Jane.

Room: Executive Suite: very spacious for that kind of room & price (however, from day 1, I notices there's blood stain on the bed, and the following day towards my checkout, they didn't change the bed linen), I'm okay with it, as it was Queen bed and I slept on the other side of bed.

Items to be considered for future. Since I came here for work purpose & I'm Muslim, very much appreciate for the hotel to cater / to provide Muslim friendly food, or vegetarian option. From my breakfast experience, it's quite difficult for me to choose from the breakfast buffet. And I did ask if the Chef of the day able to cook something for me, yes, he did. And he cooked totally vegetables: consists of capsicum, carrot, garlic, onion , refer attached photos. In which for me as a Chef, he must or shall have vast idea to prepare vegetarian food. Afterall , still did inform my work colleague that they must choose your hotel, as I LOVE your hotel vibes & environment.

Great service! Our original booking was June 26-27th however I had to rebook because I overlooked my neice work schedule and it is for her birthday on the 27th. It was a non-refundable rate and I am past the timeline to change dates. I called their customer service and was advised that I will get a callback. After 10 minutes the booking was switched to June 27-28 and we arrived in our room with a slice of cake and birthday greetings! My neice really appreciate it! We were both surprised.

None

Location excellent. Restaurant venue always impressive - beautiful space to have a special meal. The Nest Restaurant- food is good - could have offered more and better options. The restaurant staff very friendly and helpful.

The food at The Nest - not enough better options.

The hotel staff are exceptionally accommodating, very welcoming and helpful. The room that we were in is spacious and comfortable. We like the minimalist but elegant design of the room. And the room spray smells really nice. Rooftop restaurant has the best view at night.

There is nothing that we did not like.

Everything went well. THis is a beautiful hotel and now my favorite in Manila. The public areas and the rooms were clean. THe resturants a great. The view from the rofftop bar is excellent. I believce the rooms are all suites marble floors, wet bars with refigerators. Very nice accomodations.

No dislikes

Well located. Room was clean and light. Staff friendly but not overly welcoming. Great view on 31st floor

Check in/out very slow. There was a line of people and all 3 staff stopped to address 1 issue. It’s lost the super welcoming staff and not even a record we stayed here for over a year previously.

Location, Location, Location. And the rooftop restaurant for breakfast was amazing. Really felt the vacation vibe during breakfast from the rooftop.

this is the only hotel I stayed at where the wifi didnt work in the room