Location and style of building

Breakfast choices were restrictive in that it may be beneficial to have a choice of hot and cold items , such as cereal then sausage etc rather than a Mediterranean or Crackovian breakfast.

The hotel has a great mix of old-world style with elegant, modern touches — it feels special, intimate, but really comfortable and welcoming. The staff were friendly, professional, and super helpful. The pool, sauna and spa area were excellent, and my mum really enjoyed her massage - visited a few times; so relaxing after a day of exploring! The terrace view was amazing, and the bed was so comfortable — best sleep I’ve had in a while. I also loved the quality and scent of the bathroom products. The location couldn’t be better, just a short walk to Wawel and the Old Town. Everything was spot on, and we’ll definitely be back.

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Excellent location, right in the old town. Very nice staff who were accomodating and a fabulous restaurant. We ate a great meal (chef's 5 course menu) and had a lovely young woman as our waitress, which really made our stay special. The hotel is pet friendly which is always a big bonus for us and there is a nice little park close by to walk the dogs. It was also very nice to go for a run along the waterfront which is a 5-minute walk.

The room was very dark due to the lack of outside light (windows faced onto the inside of the hotel) and heavy furnishings. No electric car charging so we had to park at the public lot.

Everything about the property was fantastic. The room was clean and spacious and amenities were more than we could ask for. Spa facilities were amazing, location was very central and convenient, and hotel staff very helpful/kind.

There was one day where construction outside the hotel caused our water to be turned off for a short duration. Unfortunately it was at a time we intended to shower before dinner and we never got notice of this from the hotel beforehand so it was a slight inconvenience, but possible they weren’t forewarned either. This was a very small inconvenience though. Overall the hotel absolutely exceeded our expectations. Value was great.

Location of the hotel to the city centre was great; I was pleased we were not too close to the main street which tended to be noisy in the evening and particularly at weekends, however it was ideally sited to enable you to easily walk into town. I had a wonderful facial and deep tissue massage in the Spa courtesy of Isabella. She was friendly and extremely skilled. I left feeling completely pampered. Thank you Isabella. Our flight was on time but due to a backlog in passport control and very few passport officials, it was some time before we actually left the airport. Thankfully our driver Jacob (arranged by the hotel) was still waiting for us. Very much appreciated.

On the whole the staff at the hotel were helpful however I think some in the restaurant could have been more welcoming; there was a distinct difference in how we were received in comparison to a couple of ladies who sat on the table next to ours, who spoke polish! I appreciate the language difficulties; my attempts at saying good morning and thankyou appeared to fall on deaf ears, but perhaps my pronunciation is to blame. Whatever, just a few smiles would have helped. Consequently we chose to eat out elsewhere in the evening.

Beautiful hotel with large, quiet and comfortable rooms designed to a high standard. Staff were all very friendly, polite and helpful. Sauna and Pool was fun. We enjoyed a fantastic tasting menu in the restaurant one evening. A highlight of our trip.

The pillows were a bit soft. The pool was cold one day but had warmed up by the end of the visit to something more pleasant. The sauna is relaxing but good for only 2-3 people so you may need to time your visit with other guests. The roof terrace was closed - I assume as it was Winter - so it wasn't possible to enjoy the 360 view. I'm sure the staff would have arranged to open it for me.

The hotel was on the street voted the most beautiful in Krakow. It was right off the main square on the "Royal Walk" from the castle to the church with all historic buildings lining the street The hotel had 20 beautiful rooms and, on top of it,the staff was extremely helpful and courteous. There is even a Michelin star restaurant on site. Beyond this restaurant there are several other fine restaurants within a few minutes walk as well. It is an exceptional value, and I would stay there again if I return to Krakow

Not a thing

Very helpful staff, printed out my train ticket for me, beautiful hotel. Two coffees complimentary in the coffee machine. Turn down service provided before bed. I arrived at 10 am, asking if I could leave my luggage there prior to checking in, and they gave me an early check-in there and then! It’s in the oldest street in Krakow, near the Castle, perfectly positioned in the Old Town.

I couldn’t work the shower or the basin plug (I know, I just needed to ring reception, but it was 5am) and I was reluctant too - the bathroom was beautiful, I just couldn’t work it.

This hotel was absolutely beautiful! The service was outstanding, and the location was perfect in Krakow. All of the staff could not have been more helpful and so very pleasant. I highly recommend this hotel to anyone planning a visit to Krakow. The Spa was lovely and offered a wide variety of services. I had the body exfoliation using salt from the Salt Mines and it was spectacular! Food in the hotel was delicious. And the breakfast menu superb.

The hotel was perfect!

Location was stunning, in the old town next to the castle, but on a quiet historic street, which meant I heard none of the louder tourists' late-night cacophanies (this was more of a problem where I stayed off the main square). The spa was really special with candles and, for the most part, total tranquility. Isabel who welcomed me to the spa and did my massage was so friendly and charming. The design of the hotel is so unique and even my most basic single room was beautifully appointed. The bed linens were lovely. I would stay here again in a heartbeat.

There were two couples in the spa when I had my massage, and the constant noise of their conversations was very distracting. Perhaps the atmosphere and staff could be a little warmer particularly at breakfast - I was staying a quiet time, so this probably isn't a problem when there are other guests at breakfast etc. It felt a little stiff.