Location and style of building

Breakfast choices were restrictive in that it may be beneficial to have a choice of hot and cold items , such as cereal then sausage etc rather than a Mediterranean or Crackovian breakfast.

Beautiful hotel with large, quiet and comfortable rooms designed to a high standard. Staff were all very friendly, polite and helpful. Sauna and Pool was fun. We enjoyed a fantastic tasting menu in the restaurant one evening. A highlight of our trip.

The pillows were a bit soft. The pool was cold one day but had warmed up by the end of the visit to something more pleasant. The sauna is relaxing but good for only 2-3 people so you may need to time your visit with other guests. The roof terrace was closed - I assume as it was Winter - so it wasn't possible to enjoy the 360 view. I'm sure the staff would have arranged to open it for me.

Location was stunning, in the old town next to the castle, but on a quiet historic street, which meant I heard none of the louder tourists' late-night cacophanies (this was more of a problem where I stayed off the main square). The spa was really special with candles and, for the most part, total tranquility. Isabel who welcomed me to the spa and did my massage was so friendly and charming. The design of the hotel is so unique and even my most basic single room was beautifully appointed. The bed linens were lovely. I would stay here again in a heartbeat.

There were two couples in the spa when I had my massage, and the constant noise of their conversations was very distracting. Perhaps the atmosphere and staff could be a little warmer particularly at breakfast - I was staying a quiet time, so this probably isn't a problem when there are other guests at breakfast etc. It felt a little stiff.

My husband and I stayed here for 3 nights for our honeymoon and absolutely loved it. They were very accommodating and helped us with booking tours and restaurants. The service was incredible - it’s now our favorite hotel that we’ve ever stayed in. You can’t beat the location either. It’s close to everything. We enjoyed drinks on their rooftop terrace every night with an incredible view of Wawel Castle. The hotel is clean and wonderfully decorated. And do yourself a favor and get the breakfast here! It was delicious. I would definitely stay here again!

Our stay was perfect - we enjoyed everything!

Elegance with a welcoming vibe . The pool and relaxing area for all guests was a special experience swimming in a cave! Dinner was spectacular. Loved the rooftop patio and views of the castle close enough to touch. You are perfectly located with the river on one side infront of castle next to you ( go on a cruise or drink on the barge) and the square minutes walk. Tons of other quaint restaurants right by the hotel. Front staff was efficient welcoming and helpful and the rooms were steeped in history but with modern amenities just as we expect and are thankful from a Chateau and Relais property.

The Hotel is beautiful. The interior of dark wood with gleaming chrome ductwork and the plethora of greenery makes you feel if you were in a steam punk castle. The service is top shelf, they are eager to accommodate your every need. Joanna is fabulous, we have never encountered a front of house manager as efficient and friendly as her. The food was simply incredible. The service from Dominic was superb.

The only small downside was that the pool was closed for the duration of our stay and we had looked forward to utilizing it.

It was my first visit to Poland (Krakow) and I booked and traveled alone. I was taken care of by the wonderful staff (Marcin & Martucz) prior to my arrival to assist me with private transportation to the hotel, day trips to Zakopane, Auschwitz-Birkenau, Wieliczka Salt Mines, and an amazing Spa day with a lunch at the hotel (with Monica). I dined at the Michelin Restaurant at the hotel which was OUTSTANDING! The chef, Krzysztof Was, is exquisite both in preparation, presentation, creativity and flavor! One of the best Michelin restaurants I have dined! The staff outstanding with friendliness and candor, which was most welcomed (Tomasz, Dominik, Patrycja, & Andrew!) The housekeeping staff was just as lovely and attentive! I can't say enough about my stay! As having traveled now to my 38th country from the United States!

The hotel is in a beautiful grand old building that has very sympathetically renovated. Our bedroom was huge, beautiful and super comfortable. The foyers and dining areas are very elegant. The staff were wonderful and couldn’t have been more helpful. I had to see a dentist and at very short notice they got me an appointment with an excellent dentist.

There was nothing I didn’t like about the property. Our only regret was that they didn’t have an a la carte menu in the restaurant, only degustation options which were always just a little too much for us.

A gracious, beautiful hotel located on a picturesque Street near the Castle. Staff were friendly and helpful. Our room was huge and stunning, with the most comfortable bed and pillows of our entire trip. The sauna was lovely and we used it every day to warm up from the Christmas markets.

The pool was too cold for us, but it was still a beautiful area in the hotel.

Beautiful hotel, friendly staff and excellent value for money. Great location, still within the city centre but just enough out that it feels quiet. The l'Occitane toiletries in the room are a lovely touch. Spa/Sauna is also beautiful.

Not applicable to me but this hotel wouldn't have great disabled access, something to keep in mind if this applies to you. This is because the buildings are so old and wouldn't be possible to retrofit. Just one of those things to keep in mind! I feel the staff would do their best to help as much as possible in the circumstanes.