Everything! Great location, close to the train station and minutes away from the main square. Surrounded by great restaurants, cafes and convenience stores. The staff is amazing, so quick to reply to messages and extremely helpful. We arrived mid-morning and our room wasn’t ready so we left our bags, then an hour later we got a message saying our room was ready and we could check-in. We also booked trips through the front desk and it was super convenient and well organized. The room was very clean, newly renovated bathrooms with plenty of hot water, and a kettle with coffee/tea. Will definitely be back!

Nothing! All was perfect :)

This has to be one of the best hotels I stayed in in recent years. Especially considering price/quality ratio. Lovely breakfasts, location!!! reasonably priced parking considering location, no additional fee for pets, very welcoming-friendly-kind-professional staff, good internet. Room was clean in a posh retro style which reminded me of Polish Great Grandmas apartment, bathroom more modern. Clean and comfy. But the location can't be beat. Especially for the price.

As mentioned above, the style of the room can be an acquired taste, but luckily was fine for me and hit my nostalgia strings;)

The location of the hotel was great! Breakfast was lovely, rooms were clean and a good size. Housekeeping were exceptional and kept our room spotless with an abundance of towels! Most staff we encountered were very nice and helpful. All staff greated us as we entered and left the hotel. It's 5 mins from the main square and 5 mins from the big shopping mall. I would stay here again!

We originally booked a double room and then another family member decided to join us so I upgraded the room to a double with a couch bed the couch bed was a bit hard and when we asked for a mattress topper the guys reaction was a bit rude... "You cannot change rooms" ... That's not what we asked we just want something to make the bed a bit softer. They eventually put on another duvet and some blankets and it helped a bit. Although the reply from the man on reception was "that won't help".

Excellent hotel, breakfast very good, lots of choice, lovely modern bathroom with hairdryer, there was absolutely nothing to dislike, Reception staff amazing, very helpful and very friendly. I stayed in a single room

Absolutely nothing to dislike

In the Old Town and just a five minute walk to the main square. 24 hour reception so there was no problem when our flight to Poland was delayed and we arrived at the hotel at 2.30 am. All staff were friendly and helpful. Room, and hotel itself, were wonderfully old-worldly while being spotlessly clean and having a large modern bathroom. There were the odd signs of age but these almost added to the charm. Buffet-style breakfast is excellent and is available in full right to the 10.00 am finish.

When the only complaint we could muster was my wife finding the pillow too high, you know you have closed an excellent accommodation. Nothing else. Make sure you have a light weight adaptor for the electric sockets.

Perfect location to explore historical Kraków, the hotel is also an establishment with a rich histrtoy and wonderfull architecture itself. Dedicated and kind staff. We stayed at one of the apartments opening from the courtyard in the hotel's block. Good layout and tastefull interior design. Spacious , well furnished and with great heating during the winter. We recommend reserving a parking slot in the courtyard, which was really conveninent. Inner city parking is a burden otherwise. Breakfast was fresh, well prepared with a great variety of local and cosmopolitan items, well worth the price.

One of the double beds was too soft (the springs seem to be a bit beyond their time) for our preference. Also the light illuminating the courtyard was very strong and the curtains/shades did not provide enough protection. We prefer to sleep in darkness. :) These are our sleeping preferences, so may not apply to all.

Excellent location just a few minutes away from old city center as well as public transport and important landmarks, I liked the old time charm of the hotel and the view to the Krakow opera from our room. I also liked the service in the room with fresh set of water, sparkling water, tea and coffee daily. The bathroom was spacious and well designed. The breakfast was really fantastic, it far exceeded our expectations and it was very much value for money. Staff were professional and friendly

For a three star hotel we cannot ask for more, the property would do better with some minor renovations of the room like the wall paper however that didn't bother us at all

The location made for an easy walk to the city center. We had a court yard view that made it quiet for sleeping. Breakfast was something to look forward to every morning, the dining area is clean, inviting and a window seat was great for people watching. From the front desk, breakfast waiters and housekeepers the staff is very friendly and helpful.

It is an older hotel so you can expect for the furnishings to fit the architecture. The bathroom in our room was recently remodeled, but the furniture in the sitting room could stand to be reupholstered. We still had a fabulous stay and would definitely return if we could be so fortunate.

The hotel is within a few minutes walk to everything in the historical center. The staff is polite and helpful. The breakfast is worth its cost. The apartment was spacious, functional well furnished and thought for a staying of more than one day and a half. You can cook in a small but fully equipped kitchen. There is a dishwasher and a washing machine in the bathroom. The shower is of a good dimension and the water is easy to regulate. But the feature I loved the most were the mattresses! It is the first time in years that I can sleep comfortably in a bed that is not mine; waking up without back pain! So I want to rate them 11 out of 10!!!

I have absolutely nothing to complain about.

The location is in Krakow Old Town, less than 5 mins walk from the market square a d the barbicon for tours and only about 10mins from the Galleria for shopping. great parking as well if you have driven there.

We didn't have a full shower in our room just one in the bath with no screen, but it was a huge corner bath with seat and was amazing for soaking after a long day of walking. The staff are incredible and super friendly, rooms are very very clean and i really have no complaints at all.