The location was fantastic. The room was comfortable but a tad small. Night staff was pleasant and very helpful. We liked that we could have a cup of tea at night after a long day and bringing home a pastery from a local bakery.

Room is very small, one of the smallest we've been in for awhile, we made it work. A little mold in shower would be nice to be cleaned out. The elevator need to be working and reliable. We sent our luggage up and the elevator stopped 3/4 of the way to the door. I didn't trust it when leaving, so I carried large luggage from the 3rd (2nd in europe) to the front desk. Not and easy task for seniors.

ANNA, IARA, HENRY were the front desk staff. All three were great and answered my many questions regarding taking the metro and day trips away.

The elevator was out of service. No big deal since I travel light. My room AC was noisy and did not work.

The rooms are very small, but the location is perfect.

The breakfast wasn’t ready on time and the rooms are small.

Great location. Has a 1 person lift but enough to get your luggage upstairs which was much appreciated. Friendly staff. Good breakfast.

Nothing

The location was excellent.

The front desk staff . The women who work at the front desk was excellent but the young gentleman who did our check in was very disrespectful and no cordially was or ever. I have to complain to him how he was trying us and want me to find our reservation when I give him my name and book number, then he throw my credit card on the desk instead to handle to me . I really think they need to know how to treat the people who comes there.

Terrific location(but ++noisy until11pm) with superb staff and generous breakfast. FIX THE ELEVATOR🤬! And restore the ground floor luggage store room: both major unpleasantnesses for older or non-athletic guests. Staff: Raquel, Nidia,Diogo (and the futebol star reception fellow) among others are all assets (and who helped overcome the nightmare of getting luggage upstairs).

See above (room clothing storage was a challenge; a wardrobe for mini-sized clothes…a few wall hooks would have helped). Despite the shortcomings, I would happily come back, especially given the helpful staff.

Friendly and helpful stuff.

The location is great, right in the old town close to everything, but the noise level is not noticeable. All restaurants are around, bus stops and the metro is up the road. Definitely worth staying.

The staff is a little careless and not great at communicating. Not the best hotel if you have large luggage!!! The elevator is the worst. Only you can fit and you must be careful of not touching the wall as it moves. The stairs are wonky and crooked, and the worst is that they have a place to leave luggage but they use it for a pantry! Instead, you can leave your luggage in a tiny room up the stairs like Harry Potter. O_o I’m not sure why they do this.

My room and en-suite was clean, and the house keeping team were regularly changing towels and tidying room. The location is absolutely brilliant (one of the main reasons I booked for the price) I’d definitely recommend to stay here if you want to explore the city and be in a central area. Close to metro, bars/food and walking distance of lots of attractions

I really liked the location of the hotel. It is right in the centre of Lisbon and very easy to reach by bus, train or tram. The staff was extremely friendly and accomodating. The room was big enough for me travels alone, the bathroom a bit small (I had to scoot a bit to sit comfortable on the toilet :D). The best part was the bed, which was extremely comfortable, had several blankets and pillows, so that it didnt get too cold in the room. Air conditioning is available and working.

Because the hotel is right in the centre of Lisbon, obviously the nights can be a bit louder. This was not a real problem for me, but be aware if you have trouble sleeping when there's music or people talking loudly. Also it was a bit difficult to open the shower after closing it.