The room we stayed in is beautiful, so comfortable and big, with great leather armchairs and wonderful books to read, great shower, huge bed, the hotel itself is fantastically decorated, just so cool, the staff were very nice, it was my wife's birthday and they left a card and a bottle of sparkling wine and two pastries, plenty of breakfast choices, nice bread and pastries and fruit etc.. but..

..The "hot" breakfast option was cold, I'm thinking the hotplate doesn't work very well. The only other issue was the construction of a Bershka shop next door, which wasn't the best for having a ly in or chilling in the room during the day, but I wouldn't let that put anyone off in the future, construction will be finished a couple of months at a guess

Location. Bar. Lobby, Marshall’s speaker in the room. Over all the experience was good.

We arrived early ( very early) bcos of the flight schedule… we finished the check in formalities and went out to roam the city with the request, if they could give us an early check in. However they did not give us our room even a min before 3 pn, that being the regular check in time. So if you expecting an early check in, guess it not their policy, so don’t expect it. In fact when we asked around 02:15 on, one of the staff at the reception very matter of factly told us “ well there is still 45min” 🥹

The hotel staff were excellent and the hotel was kept very clean. Bedding very good.

The breakfast was poor. Not enough choice and almost cold. Definitely not value for money. The lighting in the bedroom near the wardrobes was very poor.Couldn’t see your clothes. No mirror in the bedroom and getting ready wasn’t possible if the bathroom was occupied as it contained the only one mirror.

1. Few minutes walk to the historic site of Santa Justa Lift 2. Clean 3. Classy interior design 4. Love the size of the room ; very spacious 5. Jazzy vibes 6. 1 complimentary drink from the Hotel’s Bar

1. Lack of basic amenities such of toothbrush/toothpaste , facial tissues , disposable shaver 2. No instructions on the use of its shower 3. We arrived early but check-in time was at a later time . We placed 7 of our luggages in the hotel for safe-keeping. Our luggages were placed among many other tourists’ luggages, beside the main door of the hotel. There was only 1 number tag given for our 7 luggages, and our 7 luggages were not tied together . So, anyone could have taken our luggages by mistake.

Nicely appointed hotel with a wonderful staff. Very attentive and helpful. We ate at the hotel a couple nights after long days of touring and thoroughly enjoyed it. Bartenders were excellent and drinks so tasty too. They upgraded us to a junior suite and it was delightful! We would definitely stay here again!

I highly recommend this hotel for its location, the lovely staff, the great bar and lounge area and a really good breakfast with choice to suit everyone. And the mattress was so comfortable we took photos of the labels and brand so we can track it down! It’s in a relatively quiet road - very narrow but the taxi dropping us off and picking us managed fine. The location cannot be faulted - there most be a hundred restaurants within a hundred yards and the area is flat ( unlike much if the city!). It’s literally a 10 minute walk down to the river front and Rossio station is 10 minutes the other way (which may be relevant to you for days out). We’d give a a particular shout out to the bar area - and the bar staff. This is a proper professionally run and staffed bar whilst still being welcoming and perfect for tourists at the end of a busy day. We spent more time there than we would have imagined we would!

There was nothing I didn’t like - we’d stay there again without hesitation.

I had been traveling in Portugal for a month when we checked into Brown's. I acquired lots of purchases that needed to be shipped to the US. The staff at the front desk, no matter the shift or time of day, were very helpful and very accommodating. They arranged with their recommended shipper to contact me for payment & had the big box picked up from the hotel for delivery to me. This made a stress point vanish! Also, another incident occurred that could have been awful. I lost a very valuable earring which I discovered while touring Sintra. When I returned, I checked with the front desk to discover that housekeeping had found it on the hall floor outside of my room. What a relief! I spoke with housekeeping to offer a reward and spoke to the lady who found my earring. So sweet! I really felt as if I had a second chance to keep an item that is sentimental and precious to me, all because of the honesty of Brown's staff. Housekeeping, by the way, is so good. Our room was spotless and manicured each day. So lovely to return to after a long day of exploring. We also loved the bar! The atmosphere is an oasis with great drinks, a small bar menu, tons of wonderful books, and a great staff.

I felt the breakfast was a bit generic. It's great to actually have a wide variety of menus combined with the idea of not searching for breakfast to begin the day. The coffee, like many hotels, is from a self-serve machine. I think I could have been fine if Brown's had a barista. I did go around the corner to indulge in a pasteis da Nada and a cappuccino, so that solved that..... This hotel, is central, just as it is named. If you plan to be out of the touristic path, this isn't for you. That said, the location is a perfect pivot point for all aspects of the city. Close to monuments and transport.

Everything is thought out. AC works, v comfy beds and cushions , white white beds, large fridge, kind staff. Very centrally located. V nicely done modern interiors

Nothing really. Perhaps the absence of a safe luggage hold instead of keeping all at the reception. But it’s always under their watch

What a lush surprise this hotel is! Clean, well decorated, great options. A welcome drink upon check in and a free bottle of Portuguese wine in the room plus a liter of free water. (IYKYK in Europe what a luxury free water is). Staff was friendly and thorough in their information and instructions to guests. They use physical keys - a nice boutique touch but I had no idea how to unlock a Portuguese door and needed staff to talk me through. They were patient and kind, though I felt a bit silly. Food is decent - take advantage of the happy hour deals. Room service is quick but it's only lunch and dinner.

It's located in the heart of Baixa-Chiado. If you want to be in the thick of *everything* - location is perfect. If you want something a little more mellow, it won't be a fit. It is super convenient to attractions, restaurants, bars, shopping, coffee and the metro. But it is crawling with people. Not my usual location setup but at least I couldn't hear anything from the room.

Staff friendly and location was perfect.

Shower door was broken but staff was very helpful and attentive. Dirty glasses in the refrig.