Great location close to the main square. Everyone was really nice. Bed was comfortable. I was able to borrow a kettle and real coffee cup for my room. Fridge in room. Good shower pressure. Nice breakfast but the same everyday.

As with most places shower/room tiny. Had to close bathroom door to get to sink. Kept banging my legs getting around the bed to avoid hitting my head on the TV.

Absolute perfect location within walking distance of everything. Staff were very helpful.

We were so disappointed with our room. The view of the brick wall of the building opposite (which was very close) was the worst we’ve ever had on a city break. The room was very dark with only one tiny window and the tall building opposite so close there was no natural light. Couldn’t open the window as the noise from all the air conditioning units on the side of the building opposite was deafening

The location was great and a short Uber ride from most things we wanted to see. The breakfast was great and very robust with eggs, bacon, sausages, various cheeses, fruit and pastries. There was any kind of espresso or coffee as well as fresh juice and Prosecco to make mimosas. This was a great value. Also, surprisingly the room was very quiet once you closed the bathroom door. It was odd actually as there were street performers every night which you could hear loudly in the bathroom but when that door from the bathroom to the room was closed, it was virtually silent.

The only thing I could say that was a bit disappointing was the bathroom. It was not set up well for any drainage and so when the shower was running, no matter how well you tried there was water all over the floor, and the towels were soaked. There was also a fair amount of obvious mold at the base of the shower and where the provided soap tray attached to the shower wall. For people who are allergic to mold or just don’t like to see it this was a disappointment.

The hotel lives up to its name. It is very charmingly located in the middle of the city but is very quiet at night. The reception staff is very friendly and helpful. The room is nice and clean and we have a nice view of the city since it is almost Christmas. The lights and decorations outside are beautiful and what I also love is the personalized welcome message with my name on it and so many compliments in the room, the drinks and especially the famous Pastel de Nata. The breakfast is also delicious and plentiful. I absolutely recommend this hotel and will definitely come back.

Nothing

Location, staff and good breakfast

We think that basic supplies: tea coffee milk and water should be replenished daily.. you should not need to keep going to the desk to get them!

Amazing location - very central. Staff were very helpful and accommodating and upgraded us to a street view room on arrival. The airport transfers the hotel arranged for us were also very good and very courteous. There are so many places to eat and drink in the area - the train station is also only a 5 minute walk away. The bed was very comfy and although we were facing a very noisy street the room was so we’ll sound proofed that you couldn’t hear anything once the windows were closed. All in all a very enjoyable stay in Lisbon and would recommend this hotel as it was amazing

Location very good on a busy but pedestrianised street close to the Gate and Parco Commercio - seafront square. We were able to walk to the castle, lovely Alfama district and Barrio with ease. We found the traffic in the city awful and buses and taxis just get stuck for a very long time - walk where you can ! Rossio mainline station is close to the hotel so we were able to use it to have a day in Sintra which was fabulous.

Our room was very small - we did not mind this as we were out for most of the time but no room for a chair, difficult to put our bags away and a tiny cupboard for clothes, could barely walk around the bed. Upgrade if you want any space or are claustrophobic! We were there for three nights - water and coffee capsules not replaced we were told we had to buy more after the first night - not had that anywhere before ..

Loved the location. It was so close to transit, easy to get an Uber and walk around. Very vibrant at night with people everywhere. The windows are super thick so once you close the window, you can barely hear any of the noise on the street which was wonderful. Comfortable bed and some storage in the room. The staff were all very nice. The breakfast was pretty good. We ate it a couple times. There’s lots of options including eggs and bacon so the value for breakfast was good. We also got there very early and they let us check in which was very nice after 17 hours of travel.

The staff was fabulous -- so personable and helpful. the wine and food, and even the coffee machine in the room was great. We had a lovely view out our window onto the street with all the Christmas lightsl We chose this hotel based on location, and we were not disappointed.

It was impossible for me to hang any clothing item. . . too high up! It would have been nice to have a hook, then, to hang at least my coat. Maybe a drawer or two to put items instead of putting clothing items back in my luggage all the time. Also, it was a little too warm to sleep comfortably in the night, and the thermostat was not responsive to lowering the temperature (needs repair, and we told them at check-out to have someone take a look at it)

the location was right in the middle of it all. lots of hustle bustle around but when we went to bed at night it was quiet in our room. the room was beautiful well designed and had everything we needed. the bathroom was big and the shower was nice. the staff was friednly and easy to chat with. they helped us get a shuttle to the airport which was way less expensive than a cab. while we hired a tuktuk to take us through the city one day, we could get so many places from this location including to the train station. great food all around.

it was really busy in the city and a few times I thought maybe it would have been better to stay somewhere off the beaten track because t could be a bit overwhelming right in the thick of things and without a hotel lobby there was no transition from calm to choas.