The Staff really made this hotel special. Especially Front Desk clerk Marlene. She arranged for a rental car for us that was brought to the Hotel by the rental car company and even phoned and made restaurant reservations for us. The location is very central to the Old Town and to the waterfront. Beds were comfortable and everything was very clean. The only reason I didn't give a perfect score was the room was dark but this was probably because it was on the 1st floor. Was definitely good value for the price.

Really this hotel was as advertised. Basic, clean and the staff very helpful.. Really nothing negative to report.

Staff were very helpful. The hotel location is fine, as it is just a short walk away from the restaurants and bars in the centre of town. Our room was a good size. The choice of food and drink for breakfast is good for this size hotel. On the day of our departure, we had an early start in order to catch our flight, but were still able to have a quick breakfast with hot coffee at 6am. Brilliant!

The breakfast area was very congested during peak times, with no real flow between the different areas. Often it was difficult to get a clean plate, cup and saucer, and then equally difficult to return to the food and drink dispensing areas. Followed by a squeeze past other customers to reach our table.

Very good hotel in the center of Ponta Delgada. The hotel offers a private parking. The room was very clean and pleasant. The staff was also very nice and available.

Unfortunately I don’t eat pork and cow milk, and the breakfast didn’t offered alternatives such as turkey ham and vegetable milk. Even tho the breakfast was very good, those options were missed.

Room was great, comfortable bed even if a bit small. location of hotel perfect! breakfast offered a lot of options, was a great way to start the day. staff very helpful. Floor was quiet which helped with the sleep!

only negative is that it was a bit pricey, but i think that was paying for the great location, which was walking distance from the water front and town centre.

Was nicely located just very close to everything. Had a little parking area for our car. The breakfast was nice but the staff stand out. Very friendly especially Diana from the breakfast team she really enjoys her job.

The ac was too hot.

The hotel is located in the city center. The room was spacious and had everything you need for a short stay. The staff at the reception was helpful. Breakfast was included in the stay cost; it was a bit simple but still nice to have.

The room looked a bit simple, still it was comfortable

Friendly staff, eager to help, always available. Superb cleanliness. Modern rooms. Comfortable beds. Good breakfast.

Beds were a little too small for two people. Climate in the room couldn't be controlled sufficiently. Room was too warm.

Friendly and helpful staff; cleanliness; excellent wifi; adequate breakfast; quietness and tranquility; good tv (both set and choice of channels); comfortable bed; good shower and wc; excellent location.

Lack of living room/ common space; breakfast in a tight room for so many people (yet I understand that renovation works are in progress and this may be circunstancial).

Centrally located. Great staff! Good breakfast. Comfortable beds.

The facility is non smoking, however the guests below us opened their window to smoke. The odour ended up in our room. The hotel should enforce the no smoking policy b

The breakfast ,location, staff, ease of check in and check out. Liked that I had parking for mg car

Very minor. Well I got to my room and i thought the lights were not working turns out I had to put my key in slot to operate them lol. An easy fix but wish I was told before entering my room. This is all new to me