Good breakfast, warm croissants, impressive! Dinner buffet quality very good but selection differs (not always choice jn proteines). 5 minutes walking to city and under 10 min to airport (10 Euro). Friendly personnel.

Planes coming right over the hotel but that can t be changed and it s not very early or late. Personnel doesn t seem to be knowledgable about the hotel program and that can be taught. I gave them my cc for extras but they kept asking me to come down to sign. Better make one sign immediately and not half an hour later . They really don t care about picking up the phone.had to walk back to hotel 30 minutes to ask a question. Matresses could be better....

The staff were friendly and helpful. The hotel was clean and the room was cleaned daily. The room was spacious and the bed large and comfortable. The hotel is in a good location for walking into the central area and port. There was a good selection available at breakfast which was tasty. There is an underground car park available at EUR4/day but when we visited there was plenty of parking outside, which is chargeable between 08:00 to 19:00.

The room could be rather noisy at times. Leaving the balcony door open for ventilation resulted in increased traffic noise, especially in the morning. The hotel is also close to the airport and therefore the planes pass low and close by. Having said that it was not a major problem for us.

This is our third visit to this hotel and had a positive experience every time. Awesome location Plentiful breakfast with a diverse selection Staff are super friendly and accommodating Super clean

The shower is equipped with a watersave showerhead which has very little pressure. Washing my hair was a bit of an issue when it came to rinsing it.

Good size room, bathroom was rather dated / tired. Did use the hotel pool or breakfast so cannot comment. Parking outside the hotel was reasonably priced (as we were out and about most of the time we only have to pay for a couple of hours each day).

Updated bathroom - or at least revamped tile grouting etc. In room info advise that bath robes were available but none found. Didn't mention to reception as had no need for them after our first night stay.

When I arrived, they'd upgraded me to a twin room with a balcony so I had a view of the sea. I liked the little touches in the room - from the welcome biscuits and local tea to the soaps and shampoo provided in the bathroom. The location was really good too and I was at the main square within 5-10 minutes' walk. The staff were also super friendly and checked me in early. I was a little poorly on my trip and this was exceptional service.

I wish I'd had more time to go down and use the pool but that's on me with my bad timekeeping, not the hotel's fault.

The rooms are VERY comfortable: Good beds, armchairs, spacious, nice balcony overlooking the city, everything was clean and new. The swimming pool is large, Parking on the premises is excellent. (There is also plenty of public parking outside the hotel which is free between 19:00 and 8:00 am.) Staff very friendly and helpful. After check out we could use the pool, the very pleasant lobby, and the bar until we had to leave for the airport. The location of the hotel is very convenient: Five minutes by foot from the historic center of Ponta Delgada, but away from its narrow roads and very easy to reach by car from the airport.

The pool area offers no shade at all and the number of deck chairs is too small.

The hotel was well maintained and clean, the staff extremely friendly and understanding. In particular we had some very personal touches: early check-in (we were exhausted from a very early morning flight), complimentary breakfast, and a birthday cake delivered to the room (they had noticed at check-in that it was my daughter's birthday).

The hotel is not recent (eg, old bathroom) but nevertheless well maintained and very clean.

The hotel is in a good location, close to the center of Ponta Delgada. The room has a good size and beside a big bed two comfy chairs and a (small) balcony (overlooking a car park). The bathroom was also fine (a bit old), but OK. There is a pool, a bar and good restaurants are close by.

Breakfast is not great (not a great choice of food, drinks etc.) and just not done with love and care.

The hotel was clean with a neat interior. Many conveniently located facilities on ground floor including lounge, restaurant, bar and vending machine with basic toiletries. The staff were exceptionally friendly and helpful, always polite and willing to assist. The room was clean and bathroom well-sized. The bed was a super king size with great lighting, a very private balcony, chairs and plenty of storage space. Room service did an excellent job of cleaning daily. The hotel is conveniently located by a bus stop and only a 2 min walk from the town centre.

No kettle or mini bar in room, you have to either go for breakfast in the restaurant (opens at 7 but we left before then for excursions on some days) or leave the hotel (most places only open at 9am in town) for coffee in the morning as there are no facilities in the room and bar doesn't open until 11 so not able to have a coffee or room service. Close to the airport some guests may find the planes noisy but we weren't bothered.

Not far from airport and city center, very friendly helpful staff. There is always enough parking space nearby.

Minor complaints: weak shower pressure and no power outlet near the bed. And since the airport is close, the planes can be quite loud when taking off and landing. But it's not a problem at night.