We arrived just after a star studded opening for the hotel. Everyone was still excited about recent events and the future of the hotel. They should still be excited - the public areas of the hotel are works of art. The pool is placed to look more like a museum installation than a functional benefit. Our room was more than we expected including a small step-out balcony to watch the city lights. Everything we needed for comfort was provided in our room as well as a great brunch buffet. The hotel's location at one "end" of S. Miguel was fantastic as a starting and a finishing point for encountering the city. I have great words for the staff. I left my phone at reception while getting our bags stored until check-in. It says a lot about all the people bustling about that my iphone was waiting upon our return. They overcame my own carelessness with their kindness and I thank them. My experience here has led to me look at other Via Gale properties.

Was beautiful clean and comfortable

That we had to pay if we wanted extra coffee pods in the room. Wanted coffee for the morning before left for airport at 5 am wake us up for long 19 hr trip back home, sorry after paying 308.00 euros for 12 hr stay wasn’t going to pay for 2 coffee pods.

The building is fabulous. It is practically the first hospital of the Azores islands. Everything is new and renovated (July 2023). The building itself is a historical monument, full of history and emotion, the floors are wooden covered with carpet (I saw in some comments that someone was bothered by this aspect - it's a shame to give this hotel a low mark for such a detail). The location is right in the center, in front of the hotel is a market, the ocean is 20 meters away. Staff who maintain, clean and who want to help you, you can find every 20 meters. Fabulous breakfast. The pool is large and clean. Everything is superlative, and if you consider that you are in the Azores, it is like a dream.

that I didn't stay long enough... 2 months :)

The view from our south facing room was amazing and the windows opened to enjoy the outside weather. Although it seems to be west of everything there great attractions like bars and restaurants within a 5 to 15 minute walk. The Turkish bath and free breakfast were an added value.

Not really a dislike but to get to our 4th floor room you of course took the elevator, then find a door to a stairwell and proceed down a set of stairs to the other 4th floor

Exceptional staff, exceptional hotel, and exceptional experience. I have traveled extensively in Europe, and this was as fine a visit as I can ever remember. It was outstanding from the first "hello", to the last " goodbye " I'm looking forward to my return later this year.

Great location, lovely staff, the room with balcony was great was great.

The hotel is close to the airport and the level of noise from arriving or departing planes can be quite high at times but it’s totally manageable.

Super clean /new! Great bed! Great breakfast Just please put additional glass cup in table - one for water one for juice

Had to steal glass cup from nearby table to serve me water

was a quick night stay due to flight cancellation, staff very professional helping us in an overbooked situation. Breakfast delicious on the way out to airport

We loved our stay in vila Gale, would not change it for anything else, historic building is very charming and our room had an ocean view!

Room dusty from recent construction.noisy corner location-air conditioning not functioning correctlly