Beautiful views from the outdoor pool Lots of activities for kids Swimmin pools with slides are nice Comfortable big rooms Terrace access from the ground floor rooms, kids can play outdoors Good shower water pressure. Hotel was very clean even with kids running around inside outside from the swimming pool etc.

Room was not ready at 3 pm on arrival. Toilet doesn't have much privacy, there is a tinted glass screen but it's not going to up to the top, so everything can be heard in the room. Access to kids swimmin pool is via parking lot which was very cold and windy to pass by. Water in indoor kids swimming pool was very cold even with 26 degrees outside I mentioned we are coming to celebrate our son birthday which was next day, at breakfast team sang Happy birthday to someone else, my son got sad. I know it wasn't on the very same day but reception (or breakfast team) could at least acknowledge and say Happy upcoming birthday to him, they possibly knew as I informed the hotel?

Family apartment spacious, clean and comfortable. Lovely breakfast plenty of options and staff very helpful and friendly providing anything we needed for our little boy. Hotel amenities were great. Lovely views by the pool looking out onto the hills, countryside and palace of pena in the distance. Also heated indoor spa pool for the adults and a separate heated indoor kids pool for when weather a bit cooler. Nice bar/lobby area and options for lunch/ bar food when needing a quick bite if spending a day by the pool/at the hotel. Fantastic location for nearby sightseeing in Sintra, accessing local beaches and also Lisbon (we rented a car- free parking on site).

Modern de luxe hotel with style. Despite many children, hotel was very quiet. We (5adults + 1 child) stayed in a 2 rooms appartment + sofa bed in living room. Each room has 1 double bed (very comfortable) and bathroom en suite. Efficient checkin. Good restaurant. Hotel has normally 2 restaurants but only 1 was open. Very good breakfast with many food choices. Hotel with 4 swimming pools (2 outside, 2 inside), jacuzzi, spa and many places for kids (trampoline, swimming pool, tennis lessons). Many families with young children. Appartment had its own parking with direct access to appartment. Free parking

Hotel a little far from Sintra 15min drive. Appartment without clothes washing machine

The infrastructure of the hotel is excellent. Good breakfasts and dinners. Excellent children's club - special thanks to the animators. Clean room and territory, clean pools.

The service regarding the food was poor. Outside of breakfast and lunch time it is very difficult to eat well. At lunch time the wait for food was very long, the staff forgot about orders and we were left hungry. I would also like to mention the staff at reception, not always our requests were met. Three times we asked for adjoining rooms when booking, but we still did not get them because of untimely cleaning.

We stayed here in the summer. Sorry that my review is so late. However I would like to say…We loved it here! This hotel was perfect for our 4 night stay. The man who checked us in was most helpful. All our requests, and needs were met. The family room was lovely, and the beautiful view of Sintra hills, and pool really made it for us. We couldn’t have asked for more! We had half board with breakfast and dinner. We found that there was a nice choice of food each day and we were happy with the choices offered. Would we come back? Yes please!! :)

Only one suggestion tea bags please..refills would have been nice in the room, or even free coffee sachets, refills or pods.

Evening meal was not up to a standard expected. The Restaurant on the top floor was closed. Unfortunately there was a maintenance issue in the foyer/lounge of hotel when we stayed, which probably affected the catering services that were available.

Location was remote without transport. Childrens facilities were very good. All information on hotel services etc seemed to be accessed via QR codes. Some Printed info in room would have been helpful

It really exceed our expectations because the price was really attractive so we decided to test for the first time a 5 star hotel. The view was stunning because we can see the different castles all the time, the two outdoor swimming pool were really beautiful to just stare at. The indoor pool and SPA were amazing, the staff were really nice. Really everything was perfect and the property was so huge ! I recommend to everyone this hotel

Great for kids with loads of entertainment, great views, food was nice, room is spacious. The hotel is beautiful and although we didn't like a few things we would be happy to come back and we would recommend.

We thought it was too crowded at meal time. and a bit too far from the historic area. Also the kids pool was cold(the slide is the height of danger) and we didn't like the fact we had to walk through the reception in our robes to use the pool. The beds could be upgraded.

Amazing hotel. This is our 4th time at this hotel. Staff are friendly and approachable, always happy to help (in particular Delcio from the restaurant that every evening provided amazing customer service always friendly and made us feel comfortable) Dede one of the children activities staff was also great with our children and the reason why our children loved the kids club. Both Delcio and Dede are an asset to the team! Clean facilities, great outdoor and indoor pool. Great hotel for families.

Restaurant should have food that properly caters for children such as chicken nuggets, pizzas. they had soup which it was great but as children are on holidays they could also have treats. Add a small kettle to the rooms. Although they have a coffee machine, having a kettle would be helpful as well.

It is a good hotel but I would not rate it as a 5 star.. Room was good (a bit dark I would say) breakfast had good variety and parking is free. Animation staff for kids - they are all brillinant!

Check in was super slow! Staff is generally nice bit there was one waiter at the bar (near the reception) who just didn’t seem to be interested in serving anyone. Swimming pools (indoor) are not very clean and you need reservation if it’s crowded. The problem is that apparently this is a windy location and swimming in the outside pools were just too cold for us.