The staff was beyond amazing. They treat you so well. Definitely 5 star staff. Levi at the front desk was amazing. Jose the head of the restaurant was impeccable. Fabulous dinner. I recommend going for dinner and staying in Sintra instead.

I unfortunately went during a very busy season. Wayyyy to many tourists for my personal taste. I went for a quiet getaway and got anything but. Was the night of a loud wedding. As soon as I settled to relax by the pool..sound check for their DJ. The room didn’t look like anything in the promotional photos. Was a bit shabby for 440$ a night. Do not go in July and do not get a garden facing room unless you want to be in all the tourists’ photos and hear all the delivery trucks idling in the morning. It seemed a bit loud for a palace with solid walls. The walk to Sintra was a nightmare. Just way too many people. I was told to come in October. And the bed was a bit lumpy for a “luxury hotel”.

The hotel, an old palacio, was gorgeous, in lovely grounds. The rooms were decorated with frescoes and old furniture matching the style of the palace. The staff were very friendly and helpful. The included buffet breakfast had many great options to chose from (or have it all!). The tasting menu dinner was delicious and an evening drink on the terrace watching the sun go down was beautiful. There is a path opposite the hotel that shortcuts the hill walk up to Pena Palace or Moorish Castle. It is fairly rough but fine for those who are steady on their feet. Not far from Regaleira palace and Sintra town either.

Probably being fussy here but the furniture is not as comfortable as modern furniture! Looks beautiful but not so functional. It would be difficult to use the room as a place to work.

Very central location in Sintra, quite, great view, historic building, very good and nice service, good bistro and restaurant, excellent breakfast.

We were wondering how to describe the experience in the hotel best, and we came to the following conclusion: A typical french "chateaux" type of hotel, with excellent service and restaurant. Typical french "chateaux" refers to suboptimal 5-star experience, the location and rooms are in an OKish state, but not good or perfect: No shower at the pool, shower in the room is worse than 4 star hotel, walls under renovation, garden somehow dry (?), .... So we did not got 5-star rooms, but then the price was OK for that.

The property is at the top of the mountain! The views are simply spectacular! The food was outstanding and the staff are lovely. The pool is relaxing, the grounds were being updated, but this did not reduce the allure. Even though they are in the midst of updating, which one really needs to appreciate…,if you are going to Sintra, give this place a chance. Room 24 is so wonderful. The view out the side window… 😍

The road to get there is riddled with traffic, frequent one ways, and a little frustration. Totally worth all that.

What’s not to like about wandering up the wide drive of a palace and knowing you have bed for the night? From the hand-painted walls and ceilings to the serene swimming pool that offers a glimpse of the sea, there is just so much here to love. The staff is extremely welcoming, kind and funny. It was divinely quiet and so very comfortable.

Can’t think of a thing.

Fantastic location walking distance from main attractions, beautiful well kept palace, clean, outside garden very nice, great friendly staff, fantastic breakfast and great dinner, very nice vibe in the place. Fantastic for family with young kids like ours.

One evening palace ran out of hot water, other than that everything was great

The location is fabulous, the Palace is full with history. Very comfortable room, nr 7. The staff from reception, restaurant, housekeeping and management were exceptional. Very friendly, helpful and did everything to make our stay as good as possible. The restaurant served excellent food. Very comfortable bed.

Going home!

The palace was beautiful. A once in a lifetime trip. We enjoyed being able to see the sites nearby. The museum in Sentra is wonderful.

It was a very hard place to find. There is no signage in front, and if you pass it, there is no way to turn back. It was listed as having an elevator, but our room was in a section without one.

Location, historic and elegant. Staff was wonderful, beds were comfortable.

First night had to move rooms, after unpacking due to faulty air-conditioner. Last night had no hot water- NONE. WAs so looking forward to bath after long day sightseeing…. One night stay was comped, but you cant get the lack of comfort, back. We were there early in season… so maybe they hadn’t worked out the kinks.

Amazing and unique place with very comfortable rooms and unbeatable service. I enjoyed specially the sumptuous breakfast and the delicious dinner which I had twice during my three-night stay. Easy walk to the city centre.