The staff were amazing! The resort itself, stunning! Having their own private beach is a bonus for days you do not want to leave the resort. Comfortable and spacious rooms. Breakfast is an added bonus. Must have when booking. Great selection. Food at the resort itself was really good, however, abit on the expensive side compared to dinning local. When dinning at the restaurant, even water is required to be purchased, so best to take your own. Recommend paying as you go at the resort to easier at the end. We had someone charge something to our room, but since we were paying as we went, that was the only charge and was able to get it waived.

The cleaning staff not replacing items they take from the room when cleaning. Each time we had to chase up about getting a bath math, face cloth and sometimes even towels.

views were great.

customer service staff especially for the bar and restaurant seem to have an issue with being professional with other Samoans. The service was late, was being ignored and spoken to like I didn’t know what I was on about. then the settling of the bill was a hassle because there were two people handling one bill.

Beautiful place to stay with lots of things to do

The customer service needs to step up. They were all lovely but lacked initiative. You could be standing there for a while either at reception the restaurant or bar and you had to wave or interrupt. It would be good also if they walked around the pool more to take food and drink orders

Location is fantastic, pool is lovely, staff are friendly, restaurant food was generally of a high standard and the activities were a great experience. I would highly recommend doing the activities if you stay here as they are awesome staff and they will teach you a lot about Samoan culture.

The restuarant/bar are rather expensive. Some of the staff seem much more experienced than others and therefore some staff are not particularly helpful. Expect long waits at the bar when they get busy.

Staffs need more training in services.

Service is very slow serving food,room service was a long as waiting

Perfect stay to finish off our holiday. The room size was perfect for two people, the bathroom was spacious and clean. The aircon of our room was absolutely amazing and we landed a beach view which we LOVED! The staff were friendly upon request and the pool facilities were exactly like the photos. Breakfast buffet did not disappoint! I loved the food selections available, especially the fresh fruits. Parking was super easy to find as well. I loved how clean the place was and just the experience to be able to walk down to the beach or swim in the pool.

We paid almost $2000 for a weeks stay with breakfast included only. I think this is very pricey compared to other countries.

Check-in is awesome. You get lei'd, cold bubbly lemonade in a champagne glass, and they give you cool towel to wipe off. The staff is super friendly and helpful. They came to my room and gave us chocolates and daily they come to our room if we needed anything. What's bringing down the rating is the terrible food. I ordered butter chicken and the chicken was dry. My wife got a delish salad but had to ask for more dressing. The salad barely had any to begin with. I returned the butter chicken and ordered Lamb shank which was delicious. Only bad thing was I had a big mound of mash potatoes which I was happy about barely any gravy to go with it. Again, I had to ask for much more gravy. Hotel and staff 5 of 5 stars. Food, 1 star.

Food is terrible.

Staff were very hospitable and welcoming, and nothing was an issue or too hard of a task. Room was close to the bar area but wasn't too noisy at all. Room was comfortable. Breakfast buffet was nice. I was hoping to see some cultural dishes out in the buffet, maybe they're prepared on different days. Lunch menu was amazing.

An eye for detail to go over the rooms to ensure they are 5 star clean. There was coffee splatter on the wall that I cleaned with a wet wipe. The shower floor was slippery with grime when we got there, and after after the cleaner had been through. The patio outside could've done with a sweep or even if a salu/broom was there, that would be handy cos I appreciate staff are busy all the time.

The style of the resort is very peaceful; relaxing and comfortable. I enjoyed the pool, fofo specials & the daily housekeeping.

Unfortunately, my checkin was initially delayed as I was put in the wrong room that did not have an ocean view, however it took another 1hr to correct my booking. Also, unfortunately the food for the Saturday fiafia night (octopus and luau); I was sick with diarrhoea. My family members also were sick with diarrhoea from the food on the night, for the night and the next two days. I have to raise a concern with the cooking hygiene. Please follow up.

We really enjoyed our stay at Taumeasina. Our flight ended up being cancelled and the reservation team made shifting our dates so easy and were so lovely even though we were so stressed about the situation. We had an ocean view room and loved the view and being able to wake up each morning and see the ocean. The room was clean and the bed was very comfortable. The included breakfast was amazing with so many different things to choose from - eggs, bacon, sausages, cheeses, fresh fruit, pastries and even an omelette station where they made it fresh with the toppings of your choice Most nights there was entertainment so we were able to sit outside around the pool area and enjoy food and drinks

The only issue we really had was the service we received from the bar staff when having food and drink. Some occasions were good but mostly just very slow, a couple of wrong orders and we wouldn't get acknowledge by staff the times we went up to the till to pay for our orders. If this service was better you almost wouldn't need to leave the resort