The resort was in a beautiful location and the staff were very attentive. The included breakfast was excellent with a wide choice of food. The pool area was large with many places to sit and lie. The beach provided access to the ocean with fish and coral to be seen. The food choices for lunch and dinner were wide and varied. The theme nights such as the seafood buffet were good value and gave even more food choices.

The room we had was described as Ocean view. However the main view was of the adjacent building giving poor privacy to them and us. The ocean could be seen from the balcony. The TV reception and choice of channels was poor as was the Internet which kept dropping out. The kayaking equipment was in very poor condition. Everything that could be be broken or missing was broken or missing. When I asked to use a kayak I was given an old paddle and PFD and pointed to the kayak rack. At the AGA Reef resort the kayak was taken to the water's edge for me and the kayak was in excellent condition.

The staff were amazing! The resort itself, stunning! Having their own private beach is a bonus for days you do not want to leave the resort. Comfortable and spacious rooms. Breakfast is an added bonus. Must have when booking. Great selection. Food at the resort itself was really good, however, abit on the expensive side compared to dinning local. When dinning at the restaurant, even water is required to be purchased, so best to take your own. Recommend paying as you go at the resort to easier at the end. We had someone charge something to our room, but since we were paying as we went, that was the only charge and was able to get it waived.

The cleaning staff not replacing items they take from the room when cleaning. Each time we had to chase up about getting a bath math, face cloth and sometimes even towels.

views were great.

customer service staff especially for the bar and restaurant seem to have an issue with being professional with other Samoans. The service was late, was being ignored and spoken to like I didn’t know what I was on about. then the settling of the bill was a hassle because there were two people handling one bill.

Beautiful place to stay with lots of things to do

The customer service needs to step up. They were all lovely but lacked initiative. You could be standing there for a while either at reception the restaurant or bar and you had to wave or interrupt. It would be good also if they walked around the pool more to take food and drink orders

Location is fantastic, pool is lovely, staff are friendly, restaurant food was generally of a high standard and the activities were a great experience. I would highly recommend doing the activities if you stay here as they are awesome staff and they will teach you a lot about Samoan culture.

The restuarant/bar are rather expensive. Some of the staff seem much more experienced than others and therefore some staff are not particularly helpful. Expect long waits at the bar when they get busy.

Staffs need more training in services.

Service is very slow serving food,room service was a long as waiting

Perfect stay to finish off our holiday. The room size was perfect for two people, the bathroom was spacious and clean. The aircon of our room was absolutely amazing and we landed a beach view which we LOVED! The staff were friendly upon request and the pool facilities were exactly like the photos. Breakfast buffet did not disappoint! I loved the food selections available, especially the fresh fruits. Parking was super easy to find as well. I loved how clean the place was and just the experience to be able to walk down to the beach or swim in the pool.

We paid almost $2000 for a weeks stay with breakfast included only. I think this is very pricey compared to other countries.

Wonderful place! Loved having a beach on the property, especially with kids. Very kind staff. Problems mentioned in previous reviews (food, staff) were not perceived by us. We got upgraded to a villa at check-in, which was of course a huge plus. Gorgeous pools/property. Loved snorkeling, led by a staff member, who was so sweet to our children. Food was great, albeit expensive. Room was very clean.

Our only negative is that someone apparently charged a dinner to our room account. Was likely a staff member. This can be commonplace while traveling, always check your itemized bill!! The hotel reversed the charge and apologized profusely when we noted it.

Check-in is awesome. You get lei'd, cold bubbly lemonade in a champagne glass, and they give you cool towel to wipe off. The staff is super friendly and helpful. They came to my room and gave us chocolates and daily they come to our room if we needed anything. What's bringing down the rating is the terrible food. I ordered butter chicken and the chicken was dry. My wife got a delish salad but had to ask for more dressing. The salad barely had any to begin with. I returned the butter chicken and ordered Lamb shank which was delicious. Only bad thing was I had a big mound of mash potatoes which I was happy about barely any gravy to go with it. Again, I had to ask for much more gravy. Hotel and staff 5 of 5 stars. Food, 1 star.

Food is terrible.

Staff were very hospitable and welcoming, and nothing was an issue or too hard of a task. Room was close to the bar area but wasn't too noisy at all. Room was comfortable. Breakfast buffet was nice. I was hoping to see some cultural dishes out in the buffet, maybe they're prepared on different days. Lunch menu was amazing.

An eye for detail to go over the rooms to ensure they are 5 star clean. There was coffee splatter on the wall that I cleaned with a wet wipe. The shower floor was slippery with grime when we got there, and after after the cleaner had been through. The patio outside could've done with a sweep or even if a salu/broom was there, that would be handy cos I appreciate staff are busy all the time.