This time I was sent to the room by Concierge Mohamed Ali.. very friendly and helpful. He understands the conversation well. I'm happy with him, a good hospitality person. He offered assistance for transportation and checked out a place to wait as my flight was late. Thanks to him I feel welcome. I was ex Movenpick KLIA and Pullman Kuala Lumpur staff..we do want a concierge like him. Make guests feel welcome and friendly interact with guests. The room was spacious, the bed comfy, and value for money. The TV channel was good. This is my 2nd stay there due to my flight fully booked but overall I'm quite happy with the room.

The Front Desk counter staff was normal, I guess this is the culture they aren't friendly about. The room service menu was limited. Only 1 towel and brush, we have to call for it for the 2nd person, and to program the tv. Plain cloth staff came to our room to do the tv.. stranged Accor hotels working no uniform, or if even a francsisee should wear uniforms. Later found out the safe box was not working but couldn't be bothered to call any more bcos tired. The area is not much activity too. The hotel is quiet too. The corniche is quite far to walk.

was busy, some of the dishes took a while to be refilled. Later that afternoon, i had some guests in the lobby, barista took his time to come take our order, although i asked several times. Other than that, was v happy with the stay. Great job, keep up the good work. AbdulBasit at reception is extremely friendly! One of the rooms didn't have a window at all, which wasn't great. On Friday, the breakfast

I like the breakfast and the cleanliness of the place. The room we stayed was renovated with smart tv and fast internet. It was a lovely stay. For the price I paid,i highly recommend it. Fast check in and check out.

The front desk takes a long time to attend to my request about the pool key. I hope they can assist guests more promptly and in a friendlier manner.

Good location- near to Corniche and easily accessible. Uber service was within 2 minutes reach wherever availed. Breakfast with a variety of dishes, with a wonderful Umali (an Arabic dessert)

The shower area was a bit too cramped. TV had only one English Channel

The room was nice, value for money, and the lady boss F/O was friendly and accommodating. The bellman greeting my arrival and checkout is ok friendly. Overall the room is good and comfy. Please key in the points into my accor classic acc. Tq.

FO staff not well understand English. Working in an international hotel standard must understand and speak basic English.

Nice hotel Breakfast was average about the items with a hundred dollars $ per night can be more upgrade but overall it’s okay

Need more care small touch’s such as elevator screen ,entrance outside، Parking Space which’s not able to add more because of destination,AC in a bedroom not working properly

The room is spacious, great location near corniche, restaurants, grocery store, and good breakfast

The shower room flooring is not levelled properly so the water will stay on the side when you take a shower, and it is dangerous specialy for the kids, they might slipped

It was good

People at reception if they can be more professional in explaining to customers who are there for the first time However the guy Muhammad Ali was very cooperative and he resolved our issues

Great staff, especially the friendly Khalid – such a positive and welcoming person. The rooms were spacious, spotlessly clean, and the beds were very comfortable, making for a relaxing stay.

Excellent staffs specially the reception. I will stay again when ever I will visit Jeddah.

The given room was remote if they have given me the room with window it will meet my expectations.