I think that the shear attention to every little details was what made this place very special. I think it’s important that it didn’t feel like they were trying to save money or cut in costs. Little details like the selection of daily free mescal shots that guests could help themselves to. There beautiful little shop area with a lovely selection of quality authentic artifacts from Mexico. The fact that there was always a member of staff available for anything you needed. And the list goes on. The rooms were stunningly finished and the outdoor spaces were carefully thought out. But the real highlight of our stay was the breakfasts. The in-house chef brought out and explained in detail the generous selection of home made breads, salsas, beans, eggs, sides, juices and local fruit. You were made to feel at home and cared for with love. Well done The Diplomat Team! When we’re back in Merida there will be no question about where we stay. See you soon!

To be honest there wasn’t really anything we didn’t like. We did wonder if it would be a good idea to arrange a quick fumigation around the pool area as there were quite a few ants. But it’s a tropical country and as we live in the area too we understand that this is a constant battle. Nothing that made any difference to what turned out to be one of the very best places we’ve stayed in.

The Diplomat is a beautifully designed boutique hotel in a wonderfully relaxed setting. From the moment we stepped through the door we were so warmly welcomed by Sara, Eric and their team and loved every minute of our stay. The welcome margarita was the best of our 3 week stay in Mexico (we tried many!) and our enormous room, which opened onto the pool terrace was simply perfect. Sara organised massages in our room on our first evening and her restaurant suggestions were perfect. We had already booked a guide (Raul Gil +52 999 157 9312) who, by coincidence, turned out to be the guide that The Diplomat used. He was fantastic and took us for a great day out to the Celustan, followed by visits to an old Hacienda and Uxmal (in our opinion a way better experience than Chichen Itza). The delicious breakfasts at the hotel were different each day and it was a treat to have afternoon tea!

My only minor negative is that the walk from the Diplomat into the centre of Merida isn’t particularly pleasant - narrow pavements and not terribly picturesque. That said, it was very easy to get Ubers.

I loved the feel of this boutique hotel and the decor of my suite, adding a touch of rustic elegance. The vegeterian breakfast was a spread of delights with a Mexican twist, with the sound of a pool waterfall as the perfect morning backdrop. The owners, a friendly Australian couple, not only extended a personal welcome to each guest, but were on hand (via WhatsApp) to give tips and guidance on things to do (and avoid). All staff were fabulous, and I need to give Mel a shout-out who looked after me exceptionally well. The hotel is a keeper and I may well go back to Merida just to stay here again.

Not a "dislike" for me as I like to walk, the hotel is some 10-15 min from the city centre.

What an amazing place to stay! The hotel is beautiful with a wonderful attention to detail. Everything is intentional and looks-and smells-stunning! But the staff and owners are even better than the hotel-and that is really saying something. We were contacted before we arrived asking if they would have snacks and margaritas ready for us when we arrived. They also asked if we had any dietary restrictions. I am gluten free and they kindly made everything gluten free for me!! To include snacks, breakfast and fresh cookies in our room each day! They also made us dinner reservations for every night and made sure they knew I was gluten free. Now, to talk about my favorite part, other than the amazingly kind staff and owners. The breakfasts!!!! They were beyond delicious, and I am very picky. Each day was not only stunning to look at but some of the best food I have eaten in my life. I know their chef will have an amazing culinary career. The owners are so lucky to have found her! A huge thank you to the absolutely amazing staff and owners! I have never felt better taken care of in my life and was greeted with so much kindness!!! I hope I can come back soon!! *I’m terrible at taking pictures, so just know, they do not do the food or place justice

Nothing. Everything was perfect.

Everything! The room was amazing and so comfortable. We got a delicious treat in our room at the end of each day and a personalised hand written message each day which was a really lovely touch. Sara and Neil were the most lovely people who we could have talked to for hours! They were so eager to help us with recommendations etc and are so knowledgeable about the area, plus really passionate which is great to see. The breakfast every day is INCREDIBLE, and in such a beautiful, relaxing setting. The hotel is slightly out of the centre of Merida but we didn’t mind this as it meant we were in a very quiet area plus we enjoyed the 10-15mins walk into town or got a super cheap Uber a couple of times. Would definitely recommend The Diplomat to anyone - we extended our stay an extra day as we didn’t want to leave!

Nothing!

If you’re a traveler who doesn’t know where to stay in Merida, look no further than the Diplomat Hotel. Imagine staying in a place as luxurious as the Four Seasons but right in the heart of this vibrant city. From the moment you walk in, you’ll feel like royalty thanks to the amazing staff who are always ready to help with a smile. Cleanliness? Spotless. Every room, every corner is meticulously maintained. It’s the kind of place where you feel comfortable and relaxed, knowing that everything is perfectly in place. The rooms are not just clean but also beautifully decorated, making you feel at home while still being a special treat. Now, let’s talk about the breakfast. It’s not just a meal; it’s an experience. The best breakfast you’ll ever have, with a wide variety of delicious options made from fresh, local ingredients. Whether you like sweet or savory, light or hearty, there’s something to make every morning the best start to your day.

EVERYTHING WAS PERFECT

An absolute magical oasis - that’s the best way to describe the Diplomat. My fiancé and I spent two days at this hidden gem and it was truly the best way to end our trip. The property is stunning - the pool area, dining areas, honesty bar, the rooms - everything oozed architectural perfection with a harmonious blend between modernism, colonial influence, and traditional Mexican. We were delighted at the thoughtful touches - the welcome drinks, the hand written notes left each day in our room with home baked treats, the fresh lilies and palm leaves in the rooms. The owners Sara and Neil are incredible hosts and we appreciated their warm friendly energy, engaging conversation, and amazing recommendations for places to go/see/eat at. Their staff is absolutely wonderful as well - honestly 5 star customer service all around. The beds and pillows are EXTREMELY comfortable! As if that’s not enough, each morning you’re greeted with a freshly prepared breakfast (we had this included in our room price) that includes options like home made bread, muffins, salsas, hot sauces, jams, cheese, eggs, veggies, fruits etc. This hotel was so special we are hoping to return next year when we come back for our wedding or to have our guests experience the Diplomat for themselves! Thank you Sara and Neil!

Absolutely nothing

the breakfasts were special. very original, very creative and very tasty. don't miss the perfect margaritas!! the design of the room and the public areas is beautiful and you can tell the owners really care about the guests experience. everything is clean and shiny. we really enjoyed our stay there and these few days in the hotel felt magical. most important - the owners are managing the place by themselves (with some help of course) so you can also get a chance to meet the most adorable couple - sara & neil. they were both so professional and so helpful - we really loved them. they are also great foodies who knows there way around the place. to make a long story short - this place is highly recommended. do your self a favor & don't miss it.

nothing|!!!

Exceptional service both before we arrived and during our stay with great recommendations for restaurants and trips out both in and and around the city. Excellent breakfast, the best margaritas of our two week trip, very friendly and welcoming staff, great laundry service. Nothing was too much trouble with little touches like a beach bag and towels for our trip to Celestun.

Breakfast was a little late for us as we like to get out and about early.

Prior to our arrival, we were contacted regarding transportation which they scheduled for us at the airport. From the moment we entered the Hotel, we were met with friendly and helpful staff who made every aspect of our stay perfect. The rooms were well appointed, snacks and drinks were provided (unexpectedly), breakfasts were unbelievably delicious. Plus, the staff was available to help with directions, retaurant recommendations, private drivers - even helping me get into my Indian outfit for a wedding! The hotel is peaceful, the pool beautiful and it was much better than we had hoped for. I can highly recommend this hotel!

I have no complaints regarding any aspect of this hotel. We met both owners who were wonderful and charming. They go above and beyond to make sure that your stay is perfect.