The hotel was beautifully designed. It is small and boutique and in a great part of town. Close enough to walk to the action and not too close that its too noisy. I love that we could rent a car for a 1/2 or full day, which ends up being much cheaper. They also had bikes which you can take at any point and ride around town. The receptionst made dinner reservations for us an organised taxis. Nothing was too much of an issue. Would definitely stay here again.

during our stay the airconditioner wasnt working very well. It was always blowing air but it wasnt as cold as we had set it. The receptionist said they were having a hotel wide issue which i assume will be resolved soon.

The staff were extremely helpful and attentive. They went above and beyond. Basq House also provides small, but useful services starting from a welcome drink, breakfast from the local bakery, snacks and water during the day in addition to surf board and bike rentals free of charge for hotel guests. Not to mention their library with intriguing books. Their drink menu is reasonably priced and the pool has a great vibe.

The design of the rooms was clearly prioritised over functionality. As an example, our balcony facing the street at the second floor has no ceiling permitting the rain to fall directly on the balcony furniture. The lights in the toilet couldn’t be turned off for the night. As the toilet door is made of glass it produced a dim light during the night, which we found unpleasant. We ended up covering the light with a towel after the first night. In addition, the fridge in the room is stuffed with the offered minibar beverages, not allowing space for anything else.

This is the best boutique hotel I’ve ever stayed in. It is incredibly well designed with beautiful interior deco, and every single little detail is thought of not only in the room but also at the pool and in the common areas. The staff were some of the most attentive and friendliest I’ve ever come across. We actually spent 80% of our time at the hotel while visiting Byron because it was that nice. The pool is stunning, you can have drinks brought to you while lounging, and they give you free coffee and pastries by the pool for breakfast to take at your own leisure. Parking super easy, beautiful comfortable room, and extremely good location. I really did not want to leave!

Nothing!

The staff are amazing, very welcoming and the boutique experience feels intimate and personal. The staff go above and beyond. Love the welcome drink and availability of complimentary fruit and nibbles. The signature scent is so beautiful and uplifting. The library area with games is calming and relaxing. The magnesium pool and outdoor shower is fantastic. Drink service at the pool is also excellent.

The water dispenser is confusing and I didn’t know that sparkling water was available until I asked. The bin in the bathroom is impractical because it should just be a drawer, not a cupboard. You have to open the cupboard, pull out the drawer, remove the lid, then replace the lid, push the drawer back and then close the cupboard….too many steps. The design of the bar fridge door requires one to open both sides to access the fridge. There are no hooks to hang anything in the bathroom. Would love a Nespresso machine in the room.

great staff and hotel is a site for sore eyes beautiful decor and fitting . pool area is wonderful and private but i was surprise at how small the area was as if there were more than 8 couples the area was full

coffee was an issue would have thought that a hotel of this standard would have a capsule coffee maker not in bag drip coffee if you required more coffee it was available downstairs but it was drip coffee again held in a thermos never had that experience only buy the papers on Saturday and if you ask for one you get a different answer each day from the same staff member strange to say the least

The design and ambience of the place was stunning. Staff were amazing too. Loved the little extras like snacks and welcome drink. Nice areas like the library to chill-out with a drink. Fantastic location right in the heart of town, but tucked away in a quiet spot.

Pool had quite a few dead bugs. We went for a swim later in the day so might have built up by then. Whilst the room design was gorgeous, having open plan bathroom not entirely practical for getting up in the night - couldn’t turn lights on in case I woke my partner. Also the shower knob took some faffing every time to get the temperature right. Ceiling fan wasn’t initially working and needed re-booting and the air-con wasn’t working properly on the first night. It’s only been open a few months so figure these are teething issues. All got resolved quickly though, the staff were wonderful.

Basq House was an absolute delight. Our room was spacious and beautiful, the bed was comfortable, the towels soft and all the soaps, shampoos etc luxurious. The pastries in the morning were a lovely touch. My one request would be better coffee (but there are plenty of great cafes in Byron). We felt very looked after by the staff and the manager and would definitely go back.

The staff were so friendly and went out of their way to make sure you were looked after. We loved the complimentary pastries, coffee, and snacks. The water taps with still or sparkling on every floor are also fantastic. The pool and cabanas were amazing and super comfortable. Overall the design of the hotel was outstanding. Excellently appointed rooms, spacious, quiet, comfortable and well designed.

The aircon kept cutting in and out so the room got a little hot throughout the night and the drain rain intermittently in the bathroom, which woke me up as I am a light sleeper. But otherwise I could not fault the room and amenities.

We loved all the details, it was very considered, contemporary and cosy - definitely not stark nor bland. We found the amenities to be well thought out with quality fittings, furnishings and products. The bed, linens and pillows were perfect! Our bathroom with devine bath was exactly what we were seeking at the end of our trip. Drinks and breakfast on our spacious balcony was heaven. Warm and inviting colour palette just like the lovely staff who made every effort to ensure our total comfort - (including the fireplace!). We enjoyed the library and the selection of wines, champagne and excellent snacks. We never left the hotel. Even the car parking was excellent 👌🏻

My partner would have liked a table to use as a desk - he has problems sleeping and often works through the night. We asked and were told he could set up in the library so this is a solution of sorts but perhaps not as private as he would like. We would like to come for a long weekend soon, might try to find a portable table to bring along + a comfy chair. ☺️

Great location, good parking, spacious room, huge comfortable bed, privacy, good air-conditioning, trendy interior design. Friendly helpful staff. Well-stocked minibar.

Low pressure shower and shower mixer that is hard to get the temperature right. As good as the idea of a double shower is, the plumbing setup makes is absolutely impossible for two people to have an enjoyable shower. Absence of a real coffee (espresso), only filter coffee jug. Not a massive problem with so many cafes close by.