Excellent location, comfortable rooms and a sumptuous breakfast catering to all tastes. The Christmas decorations were also wonderful!

The room was a little warm - no A/C in November, not surprisingly. However, the hotel provided a mobile AC unit to rectify, so top marks. Also there were a few spots on the minibar plinth that needed some extra cleaning, Again, once the hotel was informed, this was rectified immediately and the standard of cleanliness kept high from then on.

Exceptional decor and atmosphere. People were constantly in the lobby taking photos as the Christmas decorations and general look of the place was amazing. Breakfast buffet had large variety and was of a high standard.

No room service, which was strange. Air conditioning was locked on "warm" mode and the only way to get fresh air circulation was to set the temperature higher than the ambient room temperature. So constantly having to increase the temperature if we wanted fresh air, until it was too hot to handle. Reception did offer a portable AC unit but this wouldn't have brought in fresh air. I would have been happy with a "fan" mode on the AC but couldn't select anything other than "warm" Everything else was perfect.

Excellent stay at this hotel, can't understand why the ratings are low. We did arrive quite late so the check-in was not in the rush hour and it went smooth. The gym is AMAZING! Really big and well equipped even for strong gymmers. There's also a swimming pool so make sure to use that. The interior is better than I thought, looks really nice in reality with good craftmanship and materials. Not really modern and sleek interior though :D The breakfast buffet was really big, lots to chose from; American, Japanese, Korean, Indian and so on.

The hotel is in a quite boring neighborhood with a large road outside. But it's a short cabride to COAX and so on. We even took the bus, which stops just outside. There is a sushi resturant just some minutes walk north of the hotel. The breakfast was quite pricey. But my daughter preferred this one to the even more pricey at Signiel.

Nice, clean and spacious rooms, big bathroom with separate toilet, shower and bathtub. Few mins walk to train station. Airport limousine stop in front of hotel. Three train station away from to express bus terminal for travel outside Seoul. Lots of seats at Lobby. Good service at check-in and check-out. Hotel is much nicer compared to most hotels I stayed at in previous trips to Seoul. Don't know why it is not rated higher compared to other hotels. Good value.

Bathtub area has clear glass, but you can close the door to room if it bother you

Amazing luxury hotel with impeccable rooms. My wife and I instantly fell in love. Staff was amazing as well! Special thanks to Aaron, who helped us out on numerous occasions. The views of the hotel are also amazing.

The hotel is further from other places in Seoul, so be prepared to travel a lot by taxi. The price is a bit steep, but this is to be expected of a hotel of this quality.

Free WIFI, the room was amazing, I had a small kitchen with a clotheswasher and a steam closet for the clothing! It was fantastic. The whole property is beautiful, and the food at the restaurant is impressive. I have stayed at three different hotels over two weeks and this one was the best.

All of it was really amazing. The staff, the rooms, the jjimjilbang, the restaurant, the familia, was excellent. Even the gym was fantastic- both machines and weights- lots of equipment to work out with. I loved loved loved that place and would most definitely stay again

Nothing

Club manager was hospitable and provided solutions to my complaints. Grand and opulent lobby with grand Christmas lighting! It was a delightful experience.

Not many amenities within walking distance. However, it is still within minutes to main Gangnam and Coex Mall.

A new refurbished hotel and very clean and decorated well. Thanks to Jessica my stay was enjoyable because she’s very responsive.

No room service

Very nice hotel, don’t know why rating so low, it’s better!