Excellent location, right next to all the shops, 5 minute walk from the cathedral. Beautiful historic building with plenty of character. The inn is rumoured to be haunted, which adds to the ambience. Some interesting features, e.g. one of the rooms I stayed in had a pentagonal bathroom door. Lovely pub downstairs. Rooms cleaned well, staff friendly.

The standard rooms aren't as nice as the outside of the building or the beautiful pub downstairs - stained wallpaper, boring furniture, etc. They could be improved by leaning into the historic heritage, e.g. getting some antique furniture and nicer lampshades, and removing or updating the wallpaper. The biggest issue was the plumbing, the water in the shower was either freezing or boiling, the radiators were difficult to regulate, always too hot. A great experience nonetheless.

I have stayed here before as the location is brilliant - right in the centre of Gloucester. Hotel room was very clean and comfortable although it was tired-looking. Hotel is under new management and improvements are being made. My room was on the second floor and stairs were very steep - previously I have been on the first floor which I would prefer. Staff are extremely friendly and helpful - one took my case down the stairs for me when she saw me struggling.

I would prefer to be on the first floor and thereby avoid the steep staircase. However it is a 15th century coaching inn and so steep stairs are to be expected.

From looking I wasn't sure what to expect but from going there you find a rustic tudor house transformed into a beautiful inn. With a bar open downstairs and food bring served it was comfortable and ideal. Noting that the noise was not an issue for me in going to sleep either and this was a Friday night. Whilst I didn't try the food, the facilities looked amazing and within the room there was a tv and kettle aswell as my own ensuite- all the essentials. I can say I have a special favoritism to the person who checked me in, he went out his way to ensure my things were safe and assisted me, he was also pretty cute an added bonus. All the staff I came across though were polite and friendly offering an amazing experience. I will 100% be returning in the future when I come back to Gloucester and will be recommending this to my friends and family.

Honestly there wasn't much I didn't like about the establishment. I'd just note that if you have a massive problem with stairs it's not for you- it depends on where you are and I just got unlucky in rooms (I booked 2 days before so the fault is my own).

The building is amazing, it’s massive with so much history. The gallery is stunning and the place has so much character. It’s in a great location, very close to everything and easy to find. The staff were lovelyX breakfast was nice. The room was massive and the end was the best bed I’ve slept in in a long time.

The only thing I’d say would be if you are staying at the weekend and are a lighthouse sleeper bring some ear plugs. They have live music and karaoke in the and downstairs, we knew this before we booked so it wasn’t a problem. My partner went downstairs and joined in. The building is incredibly old so it isn’t immaculate or perfect, but that is what made it special.

Warm and comfortable room. Plus on a very wet night it was great to be able to eat dinner without having to step outside the door. We were on a Britain by Buspass adventure, heading for Lands End, and the bus stop for the bus to Taunton was directly opposite the hotel.

We only booked a couple of hours before arrival. The hotel has six rooms, five of which are ensuite, but unfortunately room 6 is not. The staff explained that this was the last room available and there was a separate bathroom down the hall exclusively for our use. In the event, this wasn't a major issue.

STAFF went the extra mile continually - friendly and exceptionally helpful - couldn't have been better in any way. They are all a tremendous asset and we really appreciated them. BREAKFAST - best when not a buffet as on 2nd day it was cooked fresh and beautifully hot on lovely hot plates. GREAT! That was excellent. Day 1 buffet of warm food and cold plates was good quality food but the temperature of it was disappointing. BEDROOM - comfortable bed with all that was needed provided in the room. ANCIENT BUILDING - fascinating to stay there; we loved that! Of course it would be impossible for the historic fabric to be in the pristine condition of a modern building but bedroom and dining areas etc were properly clean. PARKING - worked out really well although not on site, because the drop off place at the rear was so close and staff were amazing in assisting us - plus the public charge was very reasonable - maybe add this more clearly in your advert? COMMUNICATIONS BEFORE VISIT - My phone calls, emails received VERY helpful responses. (Sorry I bothered 'Roomsbooked' & 'New Inn' several times with queries.) My worries were treated with great patience, friendliness and concern as we had some mobility problems and also I was arranging for foreign friends to also stay too, with lots of luggage and I wanted all to go well - as it did!

BEDROOM - comfortable bed but VERY HOT room. Fan provided but I needed to be able to open a window. Duvet too thick - so I just used the cover - I should have asked for extra pillows as there weren't any extras in the room, as it is usual to find. Friend was disappointed no hot chocolate sachets with the tea & coffee.

I was amazed when I walked into the room. It was big, roomy, clean, with a great big bed which I didn't want to get out of in the morning. I had to leave early the next day to get to a funeral, so I can't comment on the breakfast. Some years ago I had breakfast there. Can't remember what it was obviously, but I never forgot being there for an hour or so. I was delighted to find it again when I needed a room for the night.

As far as I'm concerned, there was nothing to dislike.

Location is wonderful, this is a historical place filled with what you can call a true England spirit. We visited on weekday, so it was calm and quiet (I'm not sure how it is on weekends, however). No people in the baf after 23:00. The room was clean, the staff accomodating. All in all a perfect stay. P.S. The ciders in the pub were superb! But no ghosts, unfortunately.

The floor in the room was somewhat uneven, but you could day it amplified the atmosphere of an old haunted place.

Good central location for everything that we wanted. Lively bar. Helpful staff. Good value for money.

The sub-zero temperature made the following inconvenient - Draughty bar, outside access to rest rooms, outside access to rooms. Heating went off during the night. Our 'double bed' was made up of two single beds of slightly different heights. Television sat on low table - not much use.

The new inn definitely has a very Quirky aspect, nothing like anything me and my partner have ever experienced before but in the best way possible. Due it being a very historic building it made our 3 night stay one of the best we have ever had. The management / staff definitely make it feel like home and make you feel very very welcome. Once you have checked in and they give you the key you are then left to your own devices. There is no restriction on what time you come in and out due to there being an out of hours door that you get a key for. Its location is ideal as everything is in walking distance due to it being on the main high street, with that being said it means that on a Saturday night it can be loud however this didn’t bother us at all.

There was nothing we disliked as a couple couldn’t fault it at all what I will say is if your planning on staying and struggle with mobility then this place isn’t for you due to the stairs to get to the rooms.