Location was great. Most staff were very helpful including upgrading our room. Food was outstanding. Lovely restaurant area.

Receptionist could smile a bit more and be a bit more helpful. Wrong information on website Re opening hours of the bar. Initial room was a bit dark and stunk of chemicals. Wifi not great, programme stopped half way through. Staff couldn’t fix it when asked. Beds very hard resulting in sore back and restless sleep.

Very comfy bed, quiet and easy-to-use air-con, very nice swimming pool & lounge chairs, across road from the beautiful rose gardens, excellent restaurant (which we used for dinner twice). Glad we stayed during weekend since there is noise from renovations during week.

No lift access to 1st floor; external concrete steps; our room booking said it had a garden view but it didn't; Villa 4 neighbour abused us for stopping our car outside reception; room didn't supply a welcome booklet with any relevant info, eg for tv or where to go in case of fire.

A lovely place to stay in Auckland, although it is not really within walking distance to the city area. There is a bus stop right outside the hotel for the 755 buses, though, which run regularly and go into the city (5–10-minute ride, credit card can be used to tap on and off for fares). The hotel is full of character, and the rooms have recently been renovated, with a high standard of fittings (the bathroom was lovely). The bed was very comfortable. The staff were very friendly and helpful, and the restaurant and bar were affordable, and they had a very good menu and a lovely view across the rose gardens opposite down to the water. The Wi-Fi was good.

The carpets in the hallways don't create a good first impression, as they are very well worn, although I'm sure they'll be on the list with the renovations (the reception area was being done when I was there). Parking is free but if you arrive late in the afternoon or in the evening, there are very few if any spots available, and they are extremely narrow (which may cause issues if you have a car of any size above a small one). Street parking is available but is ticketed in daylight hours. My room was directly facing onto the pool, which I didn't think would be a consideration given the season; however, a family spent an hour or so in it one afternoon and it was very noisy. Asking for a room away from the pool would solve this problem.

Seamless check-in, friendly staff, well-appointed rooms, comfy beds, superior condiments, & free parking in an excellent location.

Loud voices of those talking in the public areas located outside but close to the rooms, especially late at night & early in the morning. A sign kindly asking those that are gathering in such areas to be considerate to the occupants of nearby rooms & keep the volume to a minimum. The inclusion of a microwave in the room to heat food would have been nice. And also a concierge folder with relevant information pertaining to the property but especially the room, i.e., TV channels, etc.

The reception staff upon check-in and check out were very welcoming and helpful. The hotel was very clean and was one of the few hotels in the area with complimentary parking. The food and beverage prices are very reasonable and the hotel is only a 5 minute drive to Spark Arena. The chocolate chip pancakes in the buffet brekky were really good.

The pillows were quite dense and uncomfortable and I could feel the springs in the mattresses which sagged a little. I still slept well though so they're not overly uncomfortable but they could definitely do with updating some time soon. The buffet brekky is well priced but the scrambled eggs were a let down this morning so none of the guests seemed to be eating them. Overall we had a great stay.

I spent 5 nights in a suite with balcony and really liked this nice hotel. The two rooms were spacious, modern, very clean, with comfortable furniture, very good bed, wonderful shower. Restaurant was very pleasant with beautiful view of the rose garden and the park opposite the hotel. Food was excellent. Staff was so friendly and always helpful. I really have to mention Mr. Alex who was so friendly and helpful and did his very best to help me to get my lost passport back. Thank you so much. I would definitely come back.

I like that it has parking vacuities that is free, that is very helpful especially in Auckland. I like that it has a swimming pool even though it was under construction at the time, and I appreciate the elevators. The room service was pretty spot on. I was welcomed into a nice room with the aircon on and I will miss that TV.

I didn’t like that it didn’t have cooking vacillates or microwave in the room itself. You have to either pay for the food there or go out of your way to get something in the city, I was looking forward to cooking my own dishes during my stay but I should have checked beforehand. The room that I had didn’t have a fan in the bathroom, a fan would’ve helped with the smell.

Great location for getting to everything we needed. Receptionist was very friendly and accommodating. The room was lovely, clean and had everything we needed including hairdryer, iron, aircon, and toiletries.

I wish we weren't put in an adjoining room. The family in the adjoining room were up at 5am having an argument which woke us up. Not the hotels fault but would have been nice not to have experienced that. Not a complaint but more a warning - the step in the shower is quite high so be careful. It's a lovely shower with good pressure :).

New badrooms, view, breakfast and dinner.

The guy who was the barman on Thursday evening gave the impression that he didn't need any customers. We felt really really out of place when we ordered something 30 minutes before the bar closed. We also didn't like the fact that we had to pick it up ourselves. Due to the very unpleasant atmosphere he spread (tidy up, stress, accepted our order with regret) so this forced us to go to the room with our drinks.

The room was great value for money and the beds were very comfortable. High standard of cleanliness and convenient free parking. I wouldn't hesitate to stay here again if I return to Auckland in the future.

There was a lot of noise coming from the next room late at night. The soundproofing wasn't helped by the door between the two rooms. We couldn't call reception because the power cable for the phone was missing. The reception staff didn't seem particularly interested in the noise complaint when raised the following morning during checkout, but did state that the issue with the phone would be sorted.