Hotel was central and staff polite and attentive without being overbearing. Parking on site was easy to access and no issues validating our vehicle. The building itself is an old building which is what was expected and certainly had some character. Rooms were spotlessly clean and had everything required despite being a little dated, but then we did not expect a modern hotel. Free wifi throughout the building. Breakfast was excellent, plenty of choice and set us up for the day. Evening meal was also of an excellent standard and the range of dishes available would cater for everyone. The bar attached to the hotel was friendly, comfortable and very reasonably priced, what more do you need. We would certainly book again of we were staying in the area.

Nothing, if you book knowing the hotel is not a modern new build and accept this fact, there is nothing to dislike. If I was to be highly critical the TV in the room was situated in an odd position and rather small. But we didn't go to watch TV.

I liked mostly everything about my stay. Coldstream is historic and the authenticity of the hotel was perfectly aligned with the town. My room was homely. Yes, a few things were dated but that just added to the charm of it. The staff were excellent, very friendly. The breakfast cooked to perfection. I loved looking in and seeing an over run office. The staff were more concerned about the welcome help and friendliness they showed clientele, something you just do not get nowadays in more modern establishments. The room needed a full length mirror, something I do think is a must for visitors. They did offer for me to go to room 11 to use that one once I was dressed. The better option would have been to supply one upon request. In a world where wokeness and an expectation to upgrade and have perfection for as cheap as possible has reached ridiculous limits, I'm so glad to have come across this wonderful gem in the heart of the Coldstream high street. I'll definitely return.

Just a full length mirror in the room would have made my stay perfect but it also did not stop me enjoying the homely experience.

Great value for money and lovely Staff And food not expensive for dinner Room big and clean Very Helpful Staff Gorgeous Breakfast Beds comfy enough We got given wrong room but did get asked if we wanted to change We got two single beds lol for his Birthday!!!

I just don't understand why when you stay two nights your room isn't given a freshen up? Covid was years ago its not nice coming back to unmade beds and dirty cups etc etc Maybe you have to ask but since Covid this has bugged the life out of me tbh

Breakfast was excellent. Beers in the bar were well kept. The locals were very friendly and the owner and staff could not have been more helpful and accommodating. The room was a little basic but spotlessly clean and there was more than enough coffee, tea etc provided. Also plenty of soaps and shampoos and nice soft towels. The shower worked well and there were no problems with the tv. A decent size car park and in the centre of the high street amenities,

The room was a bit spartan, A rug or two on the bare wood floor would not go amiss. There is no heater in the shower room/WC.

Staff were friendly food good value

Food

Breakfast choice, quality and service was excellent. Staff were very friendly, helpful and attentive. Good to have a lively pub restaurant on site.

Not everyone likes soft pillows so a choice of firmer pillows would help. The toilet paper was of the cheaper variety, these are things people notice so upping the quality would help with overall perception. The one bad thing was the room had an exposed electric cable connecting 2 sockets in the room, this I am sure is a no no in regulation terms, it would fail inspection.

Location fantastic and breakfast excellent. Had evening meal which was great value and delicious

Only available room was top floor which was quite hard for us being quite elderly and husband not in good health. Room was excellent but would try to book earlier to get lower floor. Dining room is gorgeous. The pub itself is very homely and friendly staff and patrons. Enjoyed stay. Host was excellent and would recommend .

Location was excellent, staff amazing and the place had a nice homely feel with a lovely breakfast in with the fee which is rare these days. The bar was also homely and plenty of choice and we had the fillet steak which was amazing.

The room felt like we were staying in a cupboard because there was no window, no natural light. Bed was old and could use an update. And the TV was tiny and so far away and high that you couldn't really watch it.

Great hotel. The staff were so welcoming. free safe parking. Dinner in the bar was excellent. Fish and chips were amazing Breakfast was excellent too. Love the fact it is dog friendly.

Bathroom was a little dated but appreciate we had a family room which suited us. It is an old building so I know there are limitations, and I can see from website that other bathrooms are beautiful. So really did not impact our stay at all

The staff were great. Very welcoming and polite. The food was very very tasty and great value for money. It is located in an idea position to pass through or stay a couple.of nights. I will definitely use this place in the future.

The only slight downside is that the hotel is positioned next to a road where the sound of passing lorries made it a little hard to get to sleep at first. Nothing can be done about that though so not a complaint.