Spacious room with air conditioning, enough closet space, available bar (where I could order tea or drinks), good coffee at breakfast, very friendly and helpful staff: the young man at reception showed me on a map how to get to the most important tourist attractions and always quickly took my order from the bar. The shower stall doors didn’t close due to a problem with the silicon linings; I told the lady receptionist in the morning and she had it fixed right away. The night receptionist was also super nice and gave me a helpful tip as well upon my departure.

Minor things only: simple breakfast + no fridge in the room (not really a problem)

Very convenient location, close to the center and downtown and pretty much anything you need. The rooms are comfortable and cozy, and if you're lucky to stay in one of the rooms in the front you also have a beautiful view of the river and the city. Facilities are clean and functionally great, warm water and AC for cold or hot nights. Even though it is paid separately, there is a small cafe/bar located in the reception level of the hotel, which is run 24/7 so you can always expect someone to help you with what you need.

The ad says there is parking on site and whilst that is still technically true you may want to rethink using it if you're claustrophobic or have a bigger-than-average car. The way the parking works is sometimes they have to lower your vehicle on a lift to -2 and the entrance of the lift is already tight as it is, but it is also slightly offset from the entrance of the garage. You have to be really confident in your maneuvering skills and patient. For 18€ a night is not bad and definitely better than the 24h parkings outside, however you might wanna consider your options if you're not sure about using the parking.

Easy to find. Good river views & 5 mins walk to all going on in old town. Plenty of little cafes close by & shops too. Great car parking facilities reasonably priced.

€10 euro breakfast per person not really worth the price but it was raining so was conveinient for us before checking out, better walking to a cafe over road 2 coffees 2 jamon&eggs on toast just €9 for both which we did the day before.

Clean, bright room with good beds, enough space, and well organized. No carpets, just bright, clean, parket floor. Very decent and hot shower with plenty water. Breakfast was very decent. And the staff super!

Ask for a high room if you want silence, there is a street right in front of the hotel - and if you love open window, as we do, you will hear less sound/noise the further up your room is.

Hotel Bilbao Plaza is a fantastic choice for those looking for a comfortable and convenient stay in the heart of Bilbao. The hotel is located in a prime spot, just a short walk from the city’s main attractions, including the Guggenheim Museum and the historic Casco Viejo. The room was spacious and clean, the staff was friendly and helpful. It is a perfect base from which to explore the city and I would highly recommend it to anyone looking for a comfortable, well-located, and well-priced hotel in Bilbao.

The reception staff spoke English and was actively trying to be helpful and informative, unlike most of the staff in the Restaurants and Cafes in the city, which made the hotel staff exceptionally impressive, they actually seemed to care about our experience. They were also happy to serve you coffee even at 06:30 in the morning (before breakfast). Speaking of breakfast, we chose to not have it, but at one point we saw people eat and the food seemed simple, yet very appetizing and probably tasted great (just like most food in Bilbao) The hotel's inner layout prioritized room size to hallway size, so it seems really small and tight until you enter your room and find a large double bed with plenty of space and a great view (our room was overlooking the river). The noise from the street was barely noticeable and we slept peacefully at night. The bathroom was a little small, but it fulfilled its purpose. The location of the hotel is perfect. Depending on where you need to go, there is a bus station ~20meters away from the entrance and also a metro station in a 3-4min walking radius, if you're headed to the city center, you can get there in 10-15min on foot over the Zubizuri.

I realize it's a minor detail, has nothing to do with the quality of the stay, and it was also probably the fastest and most effective choice at the time, but the door handle at the hotel entrance is held open by a wine bottle cork, surely there is a more elegant way to solve the problem, it just seemed silly.

Great location and vista from the rooms towards the river. Easy stroll to old town with a lovely park for a drink and people watching in the evenings. Access to bridges close by to reach other parks of Bilbao. Bilbao was a great city to visit. The room was clean, a good size and staff were friendly ( we appreciated that we were able to check in late morning when we arrived from our flight.) Hope to come back some day.

Difficult to sit up in bed comfortably because of the headboard. However, we didn’t come to Bilbao to sit about in bed!

We were there for one day, it was great for the purpose, just a quick trip day + remote work. I wanted to make this review specially for the unforgettable staff. The people who assist us were always 5 stars - with the garage car parking situation, with last minute help with specific concerns, suggestions ands tips for Bilbao, and even a late tea (which I was feeling super sick and there was nothing open). I have to say: TOP location and TOP staff, the hotel itself is ok.

Wi-Fi does not work on mobile (never understood why).

Great location and friendly staff. When we checked in the man on reception advised us where to go in the city which was really helpful. Rooms were clean and basic.

Nothing

A good size room which was quiet, spotlessly clean, bed comfortable with good lighting & and sockets either side of the bed. Bathroom clean with a good shower. Location was perfect, on the river, with all main tourist attractions in comfortable walking distance.