The location was just across the river from the Guggenheim and maybe a 15 minute walk into town bars and eateries. Not too noisy either. Underground paid parking was available at a reasonable price but it was rather tight getting in and out of the parking spots. The staff were very friendly.

It’s an older building so nothing fancy, and it has been retrofit which doesn’t always make for a perfect appearance, however it was clean and comfortable. The air conditioning wasn’t the most efficient but I think that’s down to the age of the building.

We received an enthusiastic greeting when we arrived from a very entertaining man on the front desk who was keen to share tips about his city on where to go and what to avoid. The room was comfortable and the hotel well located for the main sights of Bilbao which were within easy walking distance.

There is parking available under the hotel for a cost, which is fine, but the corkscrew down to the basement is a little not for the faint hearted. Small cars only!

Though not much to look at, the hotel is in a great location - easy to drive to, then close to the river and within an easy walk to the Guggenheim. The staff at reception were extremely friendly and very helpful (with great language skills!), recommending restaurants and even suggesting ways for us to save money on parking fees. The breakfast selection was also great and regularly replenished.

There were only a couple of things that we didn't like: first the strange way the lifts worked - only one went to the parking garage but if the other arrived first you had to change lifts on the ground floor. It would be better to have a separate call button for the lift that goes to the parking garage. Second, with very high stormy temperatures outside, and the air-conditioning only working in the bedroom, the bathroom became unbearably hot if you closed the door. Be warned if you prefer privacy in the bathroom!

We were made to feel very welcome on arrival. The reception process was smooth and efficient. The room was clean and tidy with a well appointed bathroom. Breakfast was plentiful and included cooked bacon and eggs. We had a small dog with us and we were absolutely delighted that the staff enabled us to eat our breakfast in a small area just outside the main restaurant. This meant that we didn't have to leave her in our room. Parking underground was very useful indeed. The hotel is in the centre of Bilbao and a such we were able to visit all the key tourist sites without having to rely on public transport or our car. It also meant that we were in easy reach of shopping and banking facilities.

Tea and coffee making facilities in the room would have been very useful. The hotel is in the centre of Bilbao and access to the locked car park is on a busy road. For someone visiting for the first time this was a little bit worrying as we had to 'abandon' the car on the road until the entrance gate was released. A few notes on the web site about access to car parking would be helpful.

The front desk staff were exceptionally friendly and obliging, in particular Felix who went out of his way to help us navigate the local transport system and also taught us some useful Basque words and phrases. The breakfast was superlative in terms of variety, quality of produce and taste.

Some tea and coffee making facilities in the room would have been welcome.

The staff was incredible nice, providing a great description of the city, points of interest, tourist path, and places to eat/see. he room was comfortable. The location is very good, close to some main attractions, along the river.

The room was a bit warm and the heater could not be turned off. We opened the windows to solve it, but there was some noise from outside. This is not a problem really, but temperature control would be nice.

The hotel is in a perfect location, just steps from the river and a 10 minute walk from the Guggenheim Museum. The staff is very kind and courteous. The room was clean and spacious. Excellent breakfast. I would recommend it.

Nothing in particular.

Quiet location (we asked for a back room away from the main street), but within easy walking distance of main attractions, with great tram/bus links when you are feeling lazy or the weather isn't so great. Excellent breakfast. Friendly, helpful staff. Very good cafes/restaurant in the local area too

Nothing really

The location is a quit street just off the river, a short walk from the Guggenheim. The Old Town is a pleasant amble along the river, half an hour if you’re a brisk walker. It’s clean and comfortable and the staff were very welcoming and helpful. There is some parking on site just be aware it’s a typical basement with steep ramps and tight spaces. We had a room next to the lift but the room had an internal door so it really didn’t bother us at all.

Nothing (only we couldn’t stay longer!)

The location was great for the guggenheim. Public transport links to metro, tram or bus also close. The breakfast was varied and catered to vegetarians and meat eaters. Vegans would struggle. 24 hour staff were superb and incredibly helpful.

Elevator still required you to go up steps - not great for anyone requiring accessible routes. The room was still quite warm despite A/C. It would have made my stay a lot better if there was a kettle in the room.