I liked the friendly staff, particularly Itziar, a very pleasant lady who was generous with information about the best restaurants and buses to get around the city and Oliver, also a smiling friendly gentleman. The double room was spacious and spotlessly clean, as was the ensuite bathroom. Clean towels and linen were frequently on offer over our 5 nights from the pleasant lady in charge of cleaning..The substantial windows kept out the sounds of traffic .The location was close to the Guggenheim, a must-see in Bilbao, and dining was great.

NOTHING!!!

Simple and well organised. Not pretending to number anything other than basic accommodation and provides this well at a reasonable price. Good strong water flow in the shower, comfortable beds. Parking a big plus at a good price. A short walk from the Guggenheim. Plenty of eating options within a 10 minute walk

A long walk from the old town if this is your focus, but the tram runs nearby. We didn't try to work it out

Although in a residential area, very surprised at how fast & easy to get to old town, the Guggenheim & other spots of interest.

The room was a bit small & there was some traffic noise from the highway (which makes a great asset if driving), but almost anywhere in Europe there’s noise. If not from partying in the street, it’s daily trash pick up, street cleaning or traffic.

We broke down with our motorbike and had to find an accomodation quickly. We were lucky to find this pension because everything went easily. The saff was very kind and helpful with us, they are absolutely flexible. Our room was well cleaned. Thank you for the gentleman in the recepcion his help again. The location is pretty good, the rampart and the city center is just 5 minutes by walk.

Simple but clean, quiet and comfortable rooms only a stones throw away from Guggenheim museum. Very central and perfectly located for a short visit of the city with everything in walking distance. Friendly concierge.

A kettle for making tea or coffee or a little fridge for drinks could be nice.

Everything as expected or better than the photos! Very clean. Nice gentleman at the reception. Admittedly it helped we could say a few Spanish words, he was great showing me the map. It was super close to the city. Great stay. The jug/kettle was appreciated.

Nothing. It was super. If there had been a loud group or neighbouring room then the rooms would have been loud.

Everything is in walking distance. Guggenheim Museum nearby, bus to the airport only 15 minute walk, Old Town 15 minute walk... Vending machine and microwave in accommodation if you're desperate for food!

Room smelled very strongly of cleaning detergent. If you want hot water for a cup of tea you need to get it from vending machine for 1 euro for a small cup.

Our train arrived in Bilbao 10.30pm. Outside most check in times. Carlos responded quickly to our request for late check in and sent information for self entry on whatsapp. The room was clean, with comfortable beds. Carlos let us leave our luggage at Pension until we were ready to leave town. Easy walk to Guggenheim and other attractions.

The hotel is not new, but it feels good. It has a private parking for 10 euros per day, which is really useful in that area. Location is perfect, 5 minutes of walk and you're on the bridge in front of Guggenheim museum with a beautiful view.

-So comfortable beds ( usually even in expensive hotels after sleeping we have backaches, but here was absolutely comfortable beds and pillows) - Friendly staff

- water flows from shower room to lobby, and as a result is slippery floor