The staff speak English very well. They were very kindly to help us with all pour questions. The breakfast was delicious and complete: muesli, juice, cheese, eggs, pastries, bread, milk, yoghurts. The room was cleaned every day. The bathroom had a full set of accessories: shampoo, shower gel, toothbrushes, toothpaste, hair dryer. The room was well soundproofed. The hotel has 3 elevators. The hotel is located in the center, with convenient access to all attractions. The metro was nearby. There are many good cafes and restaurants around.

I didn't find any flaws. It was a pity that the terrace is closed for renovation, but this is temporary. I hope to visit the roof and terrace on my next visit.

We stayed as a couple at the hotel for 4 nights in December, the staff was great and always helped with any issue with a smile. The hotel is decorated in a modern style, the room was spacious, very clean and the bed mattress and pillows were very comfortable and luxurious. Coffee machine available in the lobby for free. Most of the hotel's windows face the office building opposite and the curtain can be pulled back for privacy. The hotel is in a quiet side street, a few seconds walk from the center of gran via street and Callao metro station.

Didn't find any

The stay was just perfect and for personal reasons unforgettable. We spent here 3 nights. I chose this hotel mainly because of the central location and the nice view from the rooftop from which I asked my girlfriend if she wants to marry me (she said yes :-) ). From the moment I included the staff about my plan they made everything possible. Better room with big terrace for a special price, best place for the sunset at the rooftop bar and champagne for free as she said yes :-) Special thanks to Rosio who was very kind and managed everything for us :-) We will never forget that place and will come back :-)

Lovely hotel. Staff were very kind and friendly. The room was comfortable and the location was good. My sister and I did a trip to Spain and mostly walked, and most major attractions were easily walkable. Overall good price for the comfort and location.

The room was a little smaller than expected, particularly the bathroom. There is also a bit of construction by the building right now, which makes it a little hard to find.

Great location and great staff, always trying to help. I didn't ask for the breakfast option so I won't comment on it, but I did use the free services for coffee and water, which are always available. In my particular case, the only point that was less favorable mention was the absence of a business center to have meetings and calls with the work team or clients. But if you are traveling for pleasure, it will satisfy all your needs.

-Optimal location -Comfortable and clean room -Amazing roof bar and roof pool -Very kind staff

-No previous communication of the need to deposit more than 400€ per room as caution

Great location! Room was beyond comfy! Staff was so helpful, booked us a taxi for airport, gave us helpful places to check out, and checked us in early!

Got woken up to drunk people fighting outside the hotel around 3am.

Apart from the pool safety police who were ridiculous, the rest of the staff were exceptionally friendly and helpful. Room was comfy and clean. Location is pretty superb. View from the pool is probably the best in the city.

The 'pool rules' were ridiculous and badly enforced - my girlfriend was told off for wearing a t-shirt in the pool (she wanted to avoid getting sun burnt) which was frankly ridiculous. They also didn't allow drinks near the pool (which they decided to change on our last day as everyone was unhappy about it!)

The location, the pool, and specially the staff were amazing. Really clean and modern, close to all main points in the city. The people in the reception are really friendly and helpful and the girl in the pool, Noelia, is really amicable and caring. Couldn’t be happier!

Please, put and umbrella or something for the person taking care in the pool, it’s way too hot in Madrid in summer and there’s barely any shadow. Take care of your staff…

Staff at check in and check out were amazing, thank you. Room was fine but did not have quite as many amenities as I remembered in Abu Dhabi Aloft

A few more creature comforts and amenities in room, maybe an armchair. Shower had a little mould at bottom of the sliding door