The location is great for exploring the city. All the key sights were within walking distance but there are many metro stations in the area too. It was easy to get there on the metro from the airport. This hotel is also a great price compared to a lot of other accommodation in Madrid. There is a communal area with a vending machine, sofas and city views. The room was modern, had air conditioning and the bed was comfortable, if a little small. The staff were friendly and the hotel felt safe.

The walls are very thin - you can hear other people talking and we could even hear someone snoring in the next room. The room was also very small so if you are staying for a long time and have a lot of luggage, space might be tight. The wi-if was also a little patchy and unreliable.

The property is great for a solo traveler that wants a small room with its own bathroom for a hostal, that’s located in the city center. Also the hostal is on the 8th floor if I’m not mistaken when you take the elevator, also has a pretty decent view. The bed and blanket are pretty decent too. You also have the ability to control the ac unit which is nice.

WiFi is pretty bad, bring your own shower soap, they provide shower soap but it’s kinda subpar

Everything was great - friendly, helpful staff. Rooms are small but very comfortable and clean. The location is right on Gran via a few minutes walk to many metro stations, and you can walk to all the main attractions (palace, museums). The hostal has a good living room / common area with a wonderful view over gran via buildings from the 8th floor. Thanks Janine, Martine and the wonderful Besaya team.

A kettle and fridge are missing from rooms and always welcome, however there is a great cafe and bakery across the street and supermarkets nearby.

Great location, just off the Gran Via, which meant close to the retail centre of the city. Previously, we'd stayed near Plaza de Santa Cruz in the old town district, so this gave us the opportunity to explore another part of the city. And, best of all, both of us were able to fit into the lift with our luggage and back-packs at the same time! haha

Our view was onto the building next door, but that didn't bother us, as it meant it was quiet.

The location is excellent, right in the heart of Madrid, with everything close by. The staff is very helpful, the rooms are small but clean, and the bed is extremely comfortable.

Noise from outside, but considering that hotel location is in busy city center it is unavoidable .

Very good location next to several metro stations. Everything was clean and nothing broken. Common area to sit and eat etc. there is a additional bath room where you can have a short shower before you leave if you had already checked out.

Nothing

location is extremely central. I did not have to take a taxi once during my stay in Madrid except to return to the airport. of course, I do not mind walking a bout 15 to 20 minutes.

you internet connection. it was extremely poor. you will be connected for 5 minutes then no connection at all. that I would have connectivity issues in one of the most famous cities in the world of all places was interesting. if it is one thing the facility can do to be top notch is improve the internet connectivity.

Location wise it's unbeatable. Literally on gran via but tucked away on a side street so that it's not so noisy. There was a nice view of the Madrid rooftops and you can take peek at gran via from the corner.

The bathroom was tiny and it was very pricey for what it was.

The location was really great! Really close to Gran Via and Plaza Espana. The room was very clean, almost every day it was cleaned.

The only negative thing - there was no fridge in the room.

The hosts were very nice and friendly. The room was clean and had air conditioning and an ensuite. The location was excellent and central.

Nothing really, it was quite expensive but for the air con and location I think it was justified.