Clean and spaceous room. Very comfortable bed. Room was heated very fast. Excellent location, metro station was just across the street. Good WiFi signal all over the room.

The view from the room wasn't good - one could only see the wall of the building 5 meters away. But it didn't bother us because we were in the room only during sleeping time.

Clean and spacious room, excellent location

The location is wonderful. It is right near a metro station and only a 20 minute walk to most of famous sights and museums of Madrid. There is also a taxi stand in front of the hotel. The room was nice and comfortable. Free breakfast was available every morning. The hotel staff was very friendly and helpful, plus they could speak English . Finally they do have a bar that serves beverages and food most of the day.

Like many places the bar/restaurant needs more help at least in the evenings when I go there. I applaud how hard the young man and woman worked to serve everyone. Out of the 3 times I ordered food, it was ok, but the chicken sandwich consisted of pressed chicken, including gristle. The waffle fries were not crispy and cold.

The location was perfect, next to the metro and bus station. For a couple over 65 years of age the location, having a metro station and a bus stop just a few meters away from the main entrance to the hotel, was just great!

My wife would have been happier if there was an extra blanket, but we did not ask for it because the room itself was comfortable and warm.

Comfy bed. Friendly staff. Reasonably priced. Good location. Cafe bar good.

Thin walls so hear conversations in next room.

Location is very good, really good place to start your exploration of Madrid. Close to Restro Market and easily able to walk to city center. Lots of nice restaurants close by. Hotel was very clean, staff was very nice :) I like the incentive of getting a free drink per person if you choose to not have the room cleaned - it's a nice touch. We enjoyed our stay very much and will definitely choose this hotel again when we come back to Madrid

Puerta de Toledo's best asset is definitely their staff. We were welcomed by a very professional and friendly and warm team. The breakfast team couldn't have done more to make us feel comfortable; very accommodating and very patient with my allergies and intolerances. Sofia and Katherine have outstandingly good customer service. Katy the housekeeping lady was lovelyvery professional and very perceptive.

I loved everything!

Fran at the front desk was so wonderful to us when our tour didn't show up to pick us up. He walked me outside and wouldn't let stand out there alone! He called the tour company for us and was very helpful and honest. The entire staff at the hotel was really friendly and wonderful to us. The room was really clean and very nice. The breakfast was great too!

The air conditioning isn't turned on during certain times of the year so you have to sleep with the window open. The temperature was pretty comfortable with the window open but it's a bit loud outside. I wouldn't hesitate to stay there again though! It was a great hotel!!!

The hotel looks like a 4 stars, since there Is a careful attention to details: coffee machine, a seto of soap and body cream, mini shoeshine, slippers, candies. The tube station Is close, but you can reach the centre esasily by walking. The staff Is very welcoming (i needed a First Aid kit when I arrived and they were very helpful).

There was nice snack/bar in the lobby. The hotel was very convenient with all bus routes on each corner. Very easy to get to attractions. The room was small but very clean. The staff was very friendly and accomodating. The price was reasonable and very centrally located. I would recommend this stay to people who are taking public transport and want to be centrally located.