Location was great. Within 20 minute walking distance of most of the attractions we wanted to visit. Staff was very friendly and helpful.

Wife was bit by something on our first night. There were a few cobwebs hanging from the ceiling and my wife squashed a bug in our room.

It was a great experience! The hotel staff (reception, room service and breakfast) was kind and helpful throughout our entire stay. The location is ideal, a short walk away from Plaza de España and the Gran Vía, with lots of public transportation options nearby, making it easy to access the city center. The breakfast is great, with fruits, hot/cold drinks and a good choice of bread and pastries. The rooms were big, clean, the beds were comfortable and no noise was heard from the corridor/other rooms. Ours had an amazing view of the Palacio Real de Madrid, which was definitely a plus. For our last day, the hotel stored our luggage, allowing us to enjoy our last day in Madrid.

Nothing.

I recently stayed at this hotel and had a wonderful experience. The reception staff went above and beyond, allowing us to check in earlier than the usual time, which was greatly appreciated. The room was quite spacious, providing plenty of room to move around comfortably. The beds were comfortable, ensuring a restful night's sleep, and the overall cleanliness of the room was very good. The location is another highlight, as it’s conveniently close to the city center, making it easy to explore nearby attractions. There’s also a supermarket and a mall just a short walk away, which added to our convenience. Overall, we had a fantastic stay and would highly recommend this hotel to others.

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Great location close to buses and walking to places like the Palace and Gran Via. The bed was comfortable and big. Although the big bed made the room a bit cramped. Having a kettle and cups in the room was excellent.

The shower was very hard to regulate. The water was either extremely hot or cold. A lot of wasted water is getting it a safe temperature. We stayed 4 nights and only got 2 small bottles of water on the first day. Better not to give at all. Would be better to have a water filter machine in the hallway and provide refillable bottles or use our own

The hotel was in a good location for visiting the palace. The staff were friendly and very helpful, we were offered a choice of different rooms which we could see before accepting. The room was a good size and the towels in the bathroom were amazingly thick and good quality. There were tea and coffee facilities in the room. The bedroom and bathroom were cleaned every day. Overall, we were satisfied and felt that it was good value for money.

Our room was exceptionally hot and we couldn't seem to adjust the heating. We mentioned it at reception and it was definitely better on the following nights but we still could not adjust the temperature ourselves. The road outside is exceptionally busy, even during all hours of the night, and so it was too loud to keep the window open.

Cleanliness, extremely friendly staff, room decor, can turn main room lights on/off from the bed, ample storage space. Close to a shopping center, some cafes/bars and convenience stores.

View of royal palace was obstructed by tall Rees in front of the windows even on the 4th floor. Hotel employee said it was responsibility of the city. . Fridge didn't cool much and had no controls. If you open the room window a bit, the air conditioner automatically turns off and requires you to close the window and restart it manually using the thermostat. Called front desk to find about that.

The bathroom was amazing- new, big and comfrtable. Also the bed was comfortable. The location & the view were amaing. Great to have tea in the room & thankful for the water bottles.

* The room was a little bit small. * I was sure I was getting a breakfast included in the deal that was promissed by Booking dot com, but it wasn't included. * The room service menu was not very clear- I thought that I should ask the hotel to order for me & I will pay, but I was told that I should call the restaurants directly & make the order.

I recently stayed at this hotel and had a mostly positive experience. The highlight of my stay was definitely the room. Located on a high floor, it offered a serene courtside view, ensuring a peaceful and quiet atmosphere, which I really appreciated. The bed was incredibly comfortable, providing me with some of the best sleep I’ve had in a while. The bathroom was spacious and well-equipped, adding to the overall comfort of the room.

The only downside was the welcoming from the staff, which felt a bit cold and impersonal. However, this didn’t detract too much from an otherwise good stay. Overall, I would recommend this hotel, especially if you’re looking for a quiet and comfortable place to unwind.

Great hotel! Everything was clean, the room was very quiet with a comfortable king size bed. Very friendly staff at the front desk. Definitely would come back when going again to Madrid.

The location is wonderful. We had a view on the Royal Palace from our window. The bathroom is big and it has hair conditioner and body lotion - what is very nice and important, since some hotels are limiting themselves on shampoo only … the room is exactly as on the pictures. Loved the design! The staff is very nice helpful and friendly! The mattresses are comfy.

“Bad” points were minor: The pillows - as it is very often in Spain are weird. They are high and very long. We had to ask for something more standard and the staff had provided us with a bit smaller solution. It was a bit too dusty and for a 6 days stay no one had changed the bedsheets. It was too hot - and we were not able to change the heating.