big rooms, views and overall facilities on a good level.

Some of the staff were a bit rude, especially spa staff and their attitude towards the use of indoor pool & sauna facilities.

The hotel is amazing, room was nice and with great ocean view. Overall the atmosphere was very pleasant.

Two things we didn’t like the battle for the sun beds and food quality.

The staff are fantastic and so accommodating and enthusiastic. The view from our room and pool was amazing. It's just a short walk from a beautiful beach. As bouffet breakfast and dinner goes ,the food was excellent! We had great massages in the spa, and there were lots of different pool activities to choose from daily. The cliff walk to Puerto Rico is stunning. The aqua spin at sunset in the pool was definitely a highlight!

It's not that I didn't like this it's just to point out that Amadores is very quiet at night time, but Mogan and Puerto Rico are nearby if you want that option.

Beautiful location with great infinity pool, overlooking the Amadores beach. Rooms are spacious and bed is super comfy. Special praise to Patryk from animation team, he made us feel really welcomed and my daughter enjoyed activities by the pool and in the kids club. He really makes the stay at the hotel more fun!

Reception staff was really confused and not too professional, felt like there was few untrained employees who just started working and our check in took forever. Food at the restaurant is ok, but vegetarian and vegan option could be better. Evening entertainment is not good at all, especially the live music. Hotel of this size and ratings should work on this more.

Very spacious rooms overlooking the ocean. excellent food, great pools and poolside, large spa area and facilities. They have one of the best restaurant and bar staff - excellent service always delivered with a smile!

a few minor areas of focus: - The gym was well equipped but would have been great if it was overlooking the ocean (currently in a sort of back room with no daylight). - We were also unable to get a late check out despite asking and checking on 4 different occasions prior to our check out date.

The location was excellent for access to beach and surrounding area. Pool are and bar were also really nice and snacks and drinks reasonably priced. Staff were all super friendly and helpful.

Food quality could be patchy - such as some fruit tinned. Inconsistent approach on sun bed reservations versus the rules laid out, impacts busy times negatively. Some animations excellent e.g Santana guitarist duo and flamenco; some poor solo artists in some cases poor and looked bored.

The staff are exceptional and too many to mention ,the choice of food was very good .The views fantastic .the area is very quiet and no noise .it was my wife’s birthday during our stay and on the afternoon of her birthday a cake and bottle of preseco arrived at the room courtesy of the hotel which I thought was a lovely thing to do .there is a lovely walk along the coast into Puerto Rico but good mobility is needed .this has to be the best hotel we have ever stayed in

There is nothing I didn’t like a about this hotel but anyone choosing to stay here and wanting to explore the area would need good mobility. The entrance to the hotel is quite a climb uphill from the street and the promenade. Taxi service is very good ,waiting time only a couple of minutes

+ Amazing location with spectacular views + Big rooms with stunning ocean view + Kitchenette in the room + Rich food buffet with changing menus + Reasonable priced drinks and extra services + Super friendly and helpful stuff

- Pillow and beds were not comfortable. Matrasses were super soft and already lost shape. The must be renewed - Lifts necessary to reach pool and restaurants were out of order half of the time - Signalisation and information on current programs & events were poor.

The first thing to emphasise about this hotel is the kindness and friendliness of the staff, who are truly fantastic. As for the hotel, I have to emphasise the size of the rooms, the view which is truly fabulous - and this despite the fact that we didn't stay in the rooms with the best views, such as those in block 1. The swimming pools and lounge area are great and have fantastic views. The restaurant, both for breakfast and dinner, has excellent quality and variety of options. The location is perfect, and Amadores beach is, in my opinion, one of the best and most beautiful beaches in Gran Canaria.

Our stay was wonderful and we enjoyed every minute we spent at this hotel, so these notes are just to mention some points for improvement, we noticed that during breakfast and dinner there is sometimes a backlog of guests waiting to be shown to their table, although it never takes long to seat all the guests, this point of service could be improved. We requested a late check out the morning before we left, but it wasn't until 9.30am on the day of our departure that we were able to confirm that a late check out was possible. Finally, as there is no public charging point at Amadores Beach, it would have been convenient if the hotel had provided a charging point for electric vehicles.

Stunning location and facilities. The infinity pool is the nicest I’ve ever experienced at any hotel with an amazing backdrop over looking Playa de Amadores. We went all inclusive and enjoyed the food which was good quality with a variety of different options. Staff are very friendly and efficient. The building is beautiful carved into the cliff side in matching colour stone to blend into the natural environment. It really is a palace on the cliff overlooking one of the most beautiful bays on the island. Everywhere you go throughout the hotel and from the balcony in the rooms the views are stunning.

We had a minor issue with housekeeping on arrival where our room was not quite made up to standard but this was addressed quickly and the rest of the stay we thought housekeeping did an excellent job. Some things that let it down are the quality of drinks under all inclusive tend to be the cheaper variety (e.g., most cocktails or mocktails are pre-made from a machine). Bathroom amenities are more equivalent to what you get at a three star with no shampoo, conditioner etc. Plugs and sockets are dated and lack usb facilities. Clearer labelling of food for those with preferences or allergies e.g., vegetarians, gluten free etc as it’s difficult to tell sometimes. We’d still stay again despite this but if these were addressed it would be a ten star.