property was clean , had amazing views lovely pools . Good choice of alcohol. staff friendly and helpful . Near Morgan which is very pretty harbour. Pillows were really lovely . Bed comfy

no plugs by the bed to charge your phone . There was plenty of food but the dining room was more like a canteen . There is a part of the dinning room with amazing glass windows with views over the sea , you can see the sunset but the lights are up full and little atmosphere created . Dimmer lights and candles would make the difference . Also no option to sit outside and enjoy the weather .

the views and sunsets are spectacular. the pool area has a great atmosphere. the all inclusive upgrade is worth it!

the wine. ended up buying bottles for dinner food is nice but heavily catered to the German / French clientele. lots of strange canapés that nobody eats. craving proper Irish sausages instead of those weird European mystery meat ones. live singer for sunset bar only on one night which was a shame

The facilities are a little tired. The room is a little dated however, everything was available not much around the location but a lovely hotel 

No shops or other restaurants to visit outside the hotel, unless you had a vehicle or a taxi

The location is perfect and the view from the balcony is beautiful. The staff was kind and very helpful. We loved every minute of staying here. Defintely will come back in the future.

Although it's all-inclusive service, some of the drinks are not included. It wasn't indicated anywhere, not a sign or a "drinks menu" where you can at least read what's included and what's not. So when we ordered something out of the all-inclusive service, the bartender did not tell us beforehand that they are extra drinks, only after he made them. I think it's not fair, if it was at least indicated what's not in the price, I could decide what to order and not having a surprise. Because I wasn't carrying money with me all the time (because it's all-inclusive), so it was an embarassing situation.

The breathtaking view. The food. The pools, always warm and clean. Lots of things to do. The game room, the prices at the gift shop were surprisingly affordable. The evening shows after dinner were all very entertaining. All the staff were very nice, made us feel welcome and at home. Specially Claudia at the bar&restaurant. Doesn't she gets tired? She was there all the time. At breakfast, at lunch, at dinner, at the bar in the evening, always smiling and always very nice to us.

The lack of a bigger parking lot at the hotel for the guests is an issue, given the fact that all parking spaces near the hotel are private. We had to leave the car down at an dusty improvised parking lot, and walk up the hill, 10/15 minutes to get to the hotel. The pillows are too soft. It would be nice if there were extra pillows in the room. You can only get wifi on common areas, but it's not easy access. A simple password would get the job done but, to log in, you have to go trough a complicated process ( introduce your name, room number, e-mail address) and still I couldn't manage it to work.

Food

bear wine could be a lot better than what was served

Staff very friendly, reception always on service, meals very lovely and much of choice. Top pick.

Location little bit remote, on hill. Although there is a shuttle bus service, timetable very limited (for example no service between 11-1.30). Nothing to do in Taurito, but Puerto Rico or Mogan are not far away (especially if the road to Mogan is not closed like it was during our stay). Also, children playing area could be bigger.

Amazing all inclusive service, great food. Fantastic watergym every day. Good evening shows.

The hotel doesnt have a GYM!!!!!

Our suite was excellent, the food and drink were good value for the price paid. The staff were brilliant and v helpful.

Ok. The noise! Constant loud music from which there was no escape. No chance of a siesta here!!

Staff were the most helpful , hard working , polite bunch of people I've ever met in my life , nothing was too much trouble to them

We were in block 4 which required you to get 3 separate lifts and climb a number of stairs . The lifts broke down a few times which then added to the stair climbing and made it difficult for the elderly people in our party , When we highlighted this to reception they immediately allocated a new room to my parents on the lower level which was all we could ask for . The lifts were repaired each time fairly quickly