Lovely hotel and very pet friendly. Food was great in the bistro and dogs were allowed in the bistro. Lovely surroundings and nice to walk around. Staff very helpful and friendly and rooms comfortable and big.

Price for dog’s experience approx €27 each per night so for our two small dogs that made an additional €54 - but on the up side they were allowed in the bistro bar.

The location is great,and the made out business trip is very convenient. Rooms are large and have all amenities you would expect from this category. The garden and facilities outside of the buildings for the guests are also very nice and very well planned. The parking is good and close to the main building. The restaurant offers very tasty and variable menu items. During the day you always find some finger food and sandwiches which is a great addition.

In my opinion the selection at the breakfast could be more wider and variable for the five nights we have been there It was a bit repetitive.

It's a great hotel. The location is perfect, close to city and airport, but it's also easy to reach other sights around Bilbao. The beds are comfy and the room big, as was the bathroom. We had some noise from the neighbours but the staff dealt with this in the best way. They were very friendly and also helped out with other questions. Breakfast was fine; a few more healthy options would have been nice.

The restaurant in the hotel is quite bad. Overpriced and bad quality, and the man serving us was rude and disinterested. Note that this is doesn't apply to the breakfast, which is served in the same place!

Beautiful placed, renovated old building

It is a little bit too far out of town

Breakfast is great and till 10.30. Realy good carrot cake but also fresh fruit (and orange juice!) and good tea. Bread is the best bread we ever ate in Europe. People who are helping at breakfast are very friendly and helpful. People who clean the room are not only quick but also clean very well! Nice swimming pool where you can sit outside in the shade or inside near the swimming pool. I only swam twice but I had the swimming pool all to myself. We were allowed to put our roof box in the storage space for suitcases. Nice ambiance in the hotel and very spacious room with sweet terrace. Nice to have a small refrigerator. Good airco.

Perhaps the small pots you have to fill yourself might be slightly bigger. But I drink a lot of tea. On the other hand the brand of tea is really good.

The hotel is a beautiful old mansion, in a lovely location up in the hills to the east of Bilbao with nice views of the surrounding hills and valleys. It has an adjoining golf course. The room was very large and comfortable and well-equipped. The staff were friendly and helpful. There is a small swimming pool in the basement which is free to use for guests (you have to pay €1 for an extra towel and €3 if you want a bath robe to wear to and from the pool). The breakfast buffet was plentiful with hot food, cheese, cold meats, fruit and a good selection of pastries and cakes. We ate in the restaurant one evening and the food was very good.

The hotel is beautiful and comfortable and met our needs. We needed two rooms on the spur of the moment close to the airport as our flight home was cancelled and we were very pleased with our choice. The food was good, the rooms superb, with balconies and most of the staff pleasant and welcoming

We booked lunch in the bar and dinner in the restaurant but they were both the same menu which was a little disappointing and odd that no-one told us (the very friendly check-in staff booked us in for each meal and didn't mention the menus were the same). The elderly guy who served in the restaurant at dinner was not welcoming at all and was borderline rude, making all of us feel uncomfortable

Checkin very good, Service in Bistro and Bar very good, Room very good size, Food in Bistro simple and very good taste Overall very pleasant stay, Thank you

Hard to find the Property when you are the first time in Bilbao by car

Very nice old palace surrounded by golf course. The hotel is well restored keeping the architecture and flair. The personal is very polite and reactive. Fantastic breakfast with very good variety of local products. Very nice landscape and view. Free parking with a lot of space.

There is nothing to be mentioned. Some people would mention that it is a bit remote from the city on a hill with a fantastic view. But with rental car very close to the city (9 minutes).

Great location, close to the airport but we heard no planes. Nice property overlooking a valley. We ate at the restaurant at night, which had a nice ambiance and the food was good. Room was large and had high ceilings, a nice floor, bathroom, and terrace.

The room could use some attention to detail. The furniture was mismatched, the sheets had small holes from wear, and a lamp in the room was crooked and had seen better days. With the aforementioned attention to detail, the experience would have been even better.