The only thing I hated at the property was the signs on the sun loungers. They said towels will be removed but every morning the same people put towels down on beds …. So we struggled to get 4 beds for my family . One morning I woke at 6.30…. And all cabanas and beds taken …with no one sitting at them. Very frustrating

infrastructure of the hotel is amazing and it’s kept in superb condition. location is perfect, breakfast buffet and la veranda lunch restaurant are excellent and the staff are extremely affable. proximity to palma airport is a big win also for travelling with young children.

when checking in after a long days travel I struggled to hear what the receptionist was saying as the music below was so loud. on top of that our one request of having a cot ready in the room for our daughter wasn’t adhered to and whilst I’m nitpicking the fridge not having a bottle opener was frustrating.

The hotel is absolutely stunning, one of the nicest I've ever seen! The food is exceptional, the buffet is beyond any all inclusive buffet myself or my husband have seen, we just loved it! We stayed In the junior penthouse and we were hesitant to book it as reviews had said the jacuzzi wasn't particularly hot. I am really pleased we did book it as the room was stunning and the jacuzzi was always the perfect temperature! Can't say enough good things about this hotel! Staff are unreal and I've never known a hotel to cater so well for children - they even have a baby menu and kids spa menu!

facilities staff food

need a bench by childrens playground need a few more group activities for kids everyday outside - ball games etc

Good choice of food, excellent facilities, very well maintained and very clean.

Over eager staff at buffet, cleaning table while still eating,

fantastic hotel. We had breakfast included which was to a high standard. very clean and still looking new hotel. rooms are a really good size and there was plenty for the kids to do. All the staff and lifegaurds where very friendly. The entertainment guy Romain was awesome and organised some great family games during the day and sporting events in the morning. I would defiantly recommend this hotel

not alot could have been improved. only thing missing for my boy was a football pitch.

The complimentary arrival drink and the help with our cases to the room promt check in and nice breakfast

Best hotels deliver excellence, literally..in general, a GREAT hotel team! The staff, certainly make the difference: friendly and efficient. Also, the infra structure of a new hotel, and their 4 restaurants with quality meals. Even the pool restaurant for example, I tasted a delicious Cesar salad (better than the one I had in a Four Seasons Hotel) and breakfast buffet with fresh smooth juices, etc… The place is perfect for a family holiday trip. The room has a spacious4 doors wardrobe, a high cabinet and plus a storage cabinet under the luggage rack. comfortable bed. Thank you Zafiro Palace Palmanova for your lovely and efficient hospitality.

The pool area was beautiful, unfortunately no heated outdoor swimming pool, the kids would love to spend the whole day there. Maybe the solution would be a solar cover?

Everything was good, especially the programm and entertainment! Special thanks to Nerea and her Estonian colleague - you were amazing!

Pools could be open longer. They open at 10 am and close at 4 pm

The Hotel is perfect. It is well equipped, very clean, has many fun staff for kids - mini Aquapark, kids club, evening kids entertainment programs. The food is delicious in the buffet, so it is good to have half-board or all-inclusive. The hotel is located very close to the beach, so we enjoyed the sea everyday. Thanks a lot to the Hotel’s management.