Well located in the centre of Pamplona but still in a relatively quiet spot. Easy to reach by foot from the bus station. Our room was a decent size with good storage for clothes, comfortable bed/pillows etc. The bathroom was a good size with an excellent shower. The air conditioning was of an older 'central vent' style, still somewhat controllable in each room - and it was adequate for the few days of 30-plus temps while we were there. There are lifts - the hotel looks to be fully accessible with lifts for the few steps at the entrance and to the bar/cafe too. The bar cafe has snacks/pintxo all day (it seemed) and a small bistro menu in the evening - the food was nice. We didn't try the restaurant. Overall, it was a great base in the beautiful city of Pamplona. We'd stay there again.

Some of the bar staff weren't hugely helpful/patient when we tried to order in our poor Spanish - others though, were really friendly and helpful.

The location was absolutely excellent. The rooms were clean and surprisingly spacious for the city center property. The rooms were QUIET. I'm not sure what the magic was but we had no noise from the streets below from revelers who were there for the festival of San Fermin. The staff was incredibly nice all the time. The gentleman at the front desk on the night shift was so kind and made wonderful coffee for us at 5am each day that we came downstairs. We will truly miss starting our days off that way. Jaime was also noteworthy in his kindness and professionalism. I felt like I was part of a family there. Not just a hotel guest.

I have nothing negative to say about the property

Hotel is ideally situated for exploring the Old Town of Pamplona. A couple of minutes walk and you find yourself in the main square but far enough away from the noise and crowds. Hotel also has its own bar and there was a good atmosphere in there during our stay.

It is much cheaper to find breakfasts in one of the many bars, bakeries, cafés in the area. Hotel parking is expensive at €18 a day and access is not straightforward.

Location and cleanliness mean a lot. The front desk staff are great. We stayed here twice within a week. Our second stay in a suite was with a view. The bed was very comfortable and we had a nespresso machine which was wonderful.

Our first stay here was in a basic small room with no view other than interior walls and the bed was so hard that it wasn’t comfortable. We almost canceled our next stay but we’re glad we didn’t in the end.

Location and stuff cooperation and cleanliness

Provision of complementary tea and coffee in the room. Provision of either larger bottles of complementary drinking water or more smaller bottles. Provision of information for customers to be able to go from the hotel on day trips to near by places . Like being picked by tour companies from the hotel and brought back to the hotel for a reasonable price .

This was our 4th stay at this hotel. The staff were excellent as usual. The room was very clean, bed was comfortable, there is a small refrigerator in the room. Wifi was very good. We ate breakfast from the self service buffet. It was not a loaded buffet but the food was very good. There is a restaurant attached to the hotel but we did not eat there this time. The hotel is very convenient and fairly easy to find. Our room overlooked the street so it can get loud in the evenings if windows were kept open! The front desk staff arranged for a taxi to take us to Estella.

We wished we could have stayed longer but we had to leave. Next time we will go to the bar and restaurant.

The hotel location is perfect. Right in the middle of Pamplona- easy to walk everywhere. The Junior Suite is spacious, has a great layout, and has amazing views. The hotel is ideal for the San Fermin festival. The staff are very responsive to emails and helped us arrange transportation and activities during our stay.

It was a perfect stay. There was nothing we would change.

Comfortable hotel in great location. Large room and bed.

We got unhelpful directions to the hotel carpark and ended up driving to the wrong one. When I said we were driving in a message they said they would let me know if there was space when we got there. It was a struggle to find somewhere to park outside the walls to then go to the hotel to find the details. A plaza was written on a card which didn’t come up in Google. To cut the story short we wasted 2 hours of a one night stay and found our own carpark… which I should have done to start with!!!

Location was nice and quiet not right in the tourist centre so it was nice! The room was spacious with huge windows that im able to open and get some air in - sort of views of the church but im guessing there are other rooms that look directly to the church (im a church fanatic so would have loved to have a direct facing room) there is a cafe / restaurant downstairs which is connected to the hotel

Loved everything!

The room was very up to date and clean when we arrived. The staff was wonderful and helpful with our questions

The AC was non existent so when the window was closed, the room was stuffy. Keeping the window open isn’t horrible but the street noise and second hand smoke was bad. Also, the beds were uncomfortable- too firm and we could feel the coils when we laid on our side.