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+1-833-728-20414,110 reviews
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$120Doctor Cobiella Zaera 2, S/N, Santa Cruz, 38400, Spain
Reservations:
+1-833-728-20414,110 reviews
1/53
Restaurant
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Free shuttle
Air conditioning
Tennis court
Welcome to Hotel Puerto Palace, where the sun kisses the waves and your worries drift away! Nestled in the charming Puerto de la Cruz, just 0.4mi from the bustling city center, this 4-star gem is your ticket to a fab getaway. With prices starting from just $120, you’ll indulge in a delightful mix of comfort and fun without breaking the bank. Picture yourself sipping coffee at breakfast while soaking in the lively atmosphere as the sun starts its ascent—this is how mornings are meant to be!
Dive into leisure at our stunning outdoor swimming pool or let the kids splash around in their designated pool while you relax under the sun on the spacious sun deck. If you're feeling adventurous, challenge yourself to a match on our free tennis court, or unwind with a soothing sauna session (available for an extra charge). With our private parking, free shuttle service, and an array of amenities catered to your every need—a kid-friendly buffet, fitness center, and even a tour desk— Hotel Puerto Palace guarantees an enriching experience for travelers of all kinds.
Our guests rave about the warm ambiance and stellar service, with a whopping 4,110 reviews showcasing the fun and joy experienced here. Your stay promises to be just as entertaining with live music performances, engaging playgrounds for the little ones, and a picturesque terrace to savor the magnificent views. So whether you're looking for a thrilling family vacation or a relaxing retreat, Hotel Puerto Palace stands ready to welcome you with unmatched hospitality and endless adventures. Come join us!
As you bask in the warmth of Island-goers’ revelry, don’t miss out on the vibrant dining experiences at Hotel Puerto Palace! Savor local delicacies or international cuisines crafted with flair, and sure to tantalize your taste buds. Our onsite restaurant serves a delightful range of mouthwatering meals, perfect for refueling after a fun-filled day splashing in the sun or exploring the local treasures. Whether it’s breakfast, lunch, or dinner, every meal feels like a culinary adventure, creating delightful memories to share with family and friends.
For those looking to kick back with a cocktail, the bar area is the perfect spot to unwind as the evening sky transforms into a kaleidoscope of colors. Sip on your favorite drink while listening to the rhythms of live music in the background. The atmosphere here is simply contagious! Be sure to bring along your dance moves—nothing approaches the joy of dancing the night away under a starlit sky, entertaining both the young and the young-at-heart.
Venture beyond the hotel to discover the captivating sights and sounds of Puerto de la Cruz. With attractions like the popular Lago Martianez just a hop away, exciting days await! But don’t worry, after a busy excursion, retreat to Hotel Puerto Palace where relaxation meets lively ambiance. Come and create stories that you’ll cherish for years—your adventure starts here!
Closest airports
Tenerife North Airport
13.7miTenerife South Airport
25.2miLa Gomera Airport
48.2miRestaurant
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Free shuttle
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Parking On Site
Mini golf
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Elevator
Playground
Kids' meals
Garden
Show 11 photos
King Room, Pool View
1 King Size Bed
345 sqft
Wheelchair accessible
x4
+
x3
More details
DOUBLE POOL VIEW 2 ADULTS + 1 CHILD is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.
Show 7 photos
King Room, Sea View, Single Use
1 King Size Bed
345 sqft
Wheelchair accessible
+
More details
DOUBLE SEA VIEW 1 ADULT is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.
Show 11 photos
King Room, Pool View, Single Use
1 King Size Bed
345 sqft
Wheelchair accessible
+
More details
DOUBLE POOL VIEW 1 ADULT + 1 CHILD is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.
Show 7 photos
King Room, Sea View
1 King Size Bed
345 sqft
Wheelchair accessible
x4
+
x3
More details
DOUBLE SEA VIEW 2 ADULTS + 1 CHILD is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.
Show 7 photos
Room - 2 Twin, Sea View
2 Twin Beds
345 sqft
Balcony
Minibar
Wheelchair accessible
x4
+
x3
More details
DOUBLE SEA VIEW 2 ADULTS is 344 square feet and includes 2 single beds 80-130 width plus balcony, hairdryer, and safe and is Wheelchair-accessible.
Show 4 photos
King Room, Single Use
1 King Size Bed
345 sqft
Wheelchair accessible
+
More details
DOBLE STANDARD 1 ADULT + 1 CHILD is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.
Show 4 photos
Room - 2 Twin
2 Twin Beds
345 sqft
Indoor swimming pool
Outdoor swimming pool
Wheelchair accessible
x4
+
x3
More details
DOUBLE STANDARD 2 ADULTS is 344 square feet and includes 2 single beds 80-130 width and is Wheelchair-accessible.
Show 3 photos
Economy, Triple
1 King Size Bed
345 sqft
Wheelchair accessible
x3
+
x4
More details
DOBLE ECONOMY 3 ADULTS is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.
Show 3 photos
Economy, King
1 King Size Bed
345 sqft
Wheelchair accessible
x6
+
x3
More details
Experience comfort in our Economical Double Room with a spacious king size bed, accommodating up to 3 adults. Enjoy a smoke-free environment for a relaxing stay.
Show 11 photos
Room With Pool View
1 Double Bed
1 Twin Bed
Balcony
+
More details
Pool View
Show 7 photos
Room - 1 Bed, Sea View
215 sqft
Balcony
Flat-screen TV
Refrigerator
+
More details
This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit offers 1 bed.
Show 7 photos
Single Room, Sea View
375 sqft
Wheelchair accessible
More details
SINGLE ROOM SEA VIEW is 377 square feet and includes a single bed 80-130 width and is Wheelchair-accessible.
8.5
4,110 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇪🇸
Mihaly
8.2
January 2023
facilities, cleanliness, breakfast, location
this is our third time back to this property within the past 6 months, we clearly like it. however, despite many nice memories, our check-in and check-out experience is always the lowest quality. this specific time the lady at the reception made a rude comment about us in spanish which she thought I did not understand, but I clearly did. This was the day right before Christmas which we chose to start celebrating early and she completely and senselessly ruined our experience. this is something I hope management reads and follows up on, as if it happened to me, I’m sure happens multiple times a day.
🇪🇸
Janice
9.1
December 2022
The setting was lovely, very relaxing atmosphere. Swimming pool lovely all the same depth very safe. Jacuzzi lovely warm and relaxing. Staff were friendly.
Breakfast wasn't the best, cereals were tasteless, hot food was warm, coffee not great.
🇨🇱
Carlos
9.1
April 2022
Breakfast and dinner were perfect. We stayed with 9 months old baby and staff prepared food for the baby by following our indications. We felt very well attended.
The room faced a road with a bit of traffic noise, but it was a minor problem with the terrace door closed. They offered us a new room but it was not necessary to change. Another one was with the neighbors next to our room. They were smokers and the smell came into our terrace and room when they smoked in their private terrace; we did not like that. We informed the hotel about arranging visitors by smokers/non smokers.
🇦🇹
Kupai
8.2
August 2022
It was nearby to the city ( with taxi 4m and it was really very cheap,it cost just a few euros) The workers are there was very kind. They have 3 pool’s ( one for a kid but you can also use it) and 2 jacuzzi’s. The cocktail’s was cheap and very good. For dinner and for breakfast you can choose what you want to drink. They have a lot of different stuffs. You can also ask appointment for massage. :) The hotel is very big so even if is full house they will have a comfortable place for everyone. It is perfect for family’s too. Everyday is live music what is really amazing. nearby the pool you can see a lot of parrot’s on the tree’s. The elevator is so cool. Is a glass elevator and you can see the beautiful view. They have a little shop where you can buy bags,cigarett’s,souvenir’s etc,for really cheap price.
In the hotel everything is close at 21:30. It is little bit early. If you go to the city ( 4-5m with the taxi) there is some restaurant’s,etc until 00:00. If you go to the south you can find everything open until 03:00-05:00. Can be have more fruit in the breakfast . because I was really miss it.
🇬🇧
Lynn
9.1
June 2022
beautiful pool area, public areas clean and welcoming, rooms very comfortable, well maintained and decorated, very clean. bar prices very good for a hotel. food isn’t the best. hotel is out of the town but provide a free bus service
the breakfast isn’t always the most interesting, the food is ok and the coffee drinkable. sometimes the choices are odd, pancakes made with orange juice are horrible for instance, sometimes we go to the cafe on the outside corner of the hotel for breakfast as the food there is delicious and very good value. otherwise it’s difficult to find fault with this hotel, its great value for money
🇮🇪
Fred
9.1
March 2023
Excellent breakfast.
Hilly location.
🇬🇮
Tracy
8.2
June 2023
Amazing pool area, jacuzzi & happy hour 5-6pm daily. Staff were super friendly & attentive. You can rent pool towels & change them daily. Bar prices decent. Great size rooms & balcony area. Overall great value for money.
As mentioned by others, the hotel is in a hilly area & the walk back from town, although not far, some of the hills are extremely steep. Taxi service from town is not great. No bars or restaurants within walking distance. The hotel is a bit out of the way. You definitely need a car to get around. The hotel parking is very small & virtually always full. Thankfully, we managed to find parking in the adjacent roads. The buffet, although extensive in some areas & good value, had a lot of either frozen or pre-cooked food. I.e. not everything was cooked fresh & there was no allegeren info anywhere that we could see. No drinks included in the half board option at dinner, not even water or soft drinks. The nightly entertainment was dated. More for older couples & families.
🇭🇺
Edina
10
May 2023
Smiling professional crew, nice calm atmosphere, live high quality music in the bar area. Astonishing relaxation park with pools and a garden with flora collected with high care and professionalism, you can't get enough of the site. Rooms are clean and friendly, beds really comfortable. Not too much traffic going on nearby so you get a good sleep every night. Tennis, mini golf and gym room are given, and are in full use all day practically. Hotel surroundings more than calm, a little devastated indeed, but altogether nice and quiet. This hotel is the best choice for relaxation. May, 2023.
Hotel shop nice but should fill up shelves with stock more often.
🇭🇺
Sziszkomiszko
10
May 2023
Pools are very nice with palm trees and exotic plants around. You can swim with view of Teide. You can go up to the roof of the hotel, great view all around. Free parking on the street, around the hotel. Room is big, clean, spacious. We had a room with ocean view. Great view and silent. Food is okay. Great shows, live music in the bar every night. Absolutely satisfied with the hotel, would definately come back.
Smoking is allowed at the pool area which is very disturbing. Not easy to walk to downtown, it is more a hike, road is very steep. Free parking available,so better to drive.
🇮🇪
Thais
8.2
August 2023
The hotel has an excellent structure: pool, kids area etc. Rooms are very clean. The breakfast is perfect, a lot of options!
It’s terrible to park anywhere close the hotel and parking area is limited, so arrive early and don’t go out to dinner (you will spend a long time to find a place). The dinner has a lot of options, but it’s not so tasty.
Attractions
La Orotava Valley
2miMonje Winery (Bodegas Monje)
8.6miArtlandya
9.2miDrago Park (Parque del Drago)
10.9miMt. Teide (El Teide)
11miTeide National Park (Parque Nacional del Teide)
11.5miLa Caldera
12miLos Roques de García
13.7miAuditorio de Tenerife (Tenerife Auditorium)
18.2miVilaflor
18.2miMasca Valley
18.7miTenerife Church of the Immaculate Conception
18.7miEl Médano
25.1miSiam Park
25.6miLas Vistas Beach (Playa de las Vistas)
26.8miAttractions
La Orotava Valley
2miMonje Winery (Bodegas Monje)
8.6miArtlandya
9.2miDrago Park (Parque del Drago)
10.9miMt. Teide (El Teide)
11miTeide National Park (Parque Nacional del Teide)
11.5miLa Caldera
12miLos Roques de García
13.7miAuditorio de Tenerife (Tenerife Auditorium)
18.2miVilaflor
18.2miMasca Valley
18.7miTenerife Church of the Immaculate Conception
18.7miEl Médano
25.1miSiam Park
25.6miLas Vistas Beach (Playa de las Vistas)
26.8miAirports
Tenerife North Airport
13.7miTenerife South Airport
25.2miLa Gomera Airport
48.2miLocation
Features
Availability
Location
Features
Age restrictions
Availability
Restaurant
Outdoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Free shuttle
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Parking On Site
Mini golf
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Elevator
Playground
Kids' meals
Garden
Activities
Aerobics
Badminton equipment
Cycling
Diving
Fishing
Game room
Happy hour
Hiking
Live music/Performance
Live sports events (broadcast)
Mini golf
Ping-pong
Tennis court
Tennis equipment
Walking tours
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Laundry
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Evening entertainment
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Coffee house on site
Fruit
Kid-friendly buffet
Kids' meals
Packed lunches
Restaurant
Snack bar
Special diet meals (on request)
Vending machine (drinks)
Wine/Champagne
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Invoice provided
Private check-in/out
Tour desk
General
Air conditioning
Convenience store on site
Elevator
Facilities for disabled guests
Family rooms
Heating
Non-smoking rooms
Soundproof rooms
Internet
Free wifi
Outdoors
Garden
Outdoor furniture
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Safety & security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Spa
Beach chairs/Loungers
Beach umbrellas
Beauty services
Fitness
Fitness center
Fitness classes
Kids' pool
Locker rooms
Makeup services
Manicure
Massage
Open-air bath
Outdoor swimming pool
Pedicure
Personal trainer
Public Bath
Sauna
Solarium
Transportation
Car rental
Free shuttle
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free private parking is available on site (reservation is not possible).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 1 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Mastercard,
Visa,
Cash only
This property accepts cash.
When are the check-in and check-out times for Hotel Puerto Palace?
The established timings at Hotel Puerto Palace are: Check-in after 03:00 PM and check-out before 12:00 PM.
Is free parking available at Hotel Puerto Palace?
Yes, parking is available at Hotel Puerto Palace, and it's both free and private. It's located on site, making it convenient for guests. Unfortunately, reservation for parking is not possible.
How much does a stay at Hotel Puerto Palace cost?
Rooms at Hotel Puerto Palace are available starting from $120. Prices might vary according to room availability and chosen dates. To see the current rates, please add your travel dates.
What types of rooms does Hotel Puerto Palace offer?
Hotel Puerto Palace offers a variety of rooms, including Family, Double, and Single rooms. Occupancy ranges from 1 adult in the Single rooms to 4 adults in the Family room. Smoking is not allowed in any of the rooms. Bed sizes vary from Twin beds in the Single rooms to a combination of King size and Twin beds in the Double and Family rooms.
How can guests spend their time at Hotel Puerto Palace?
At Hotel Puerto Palace, guests can enjoy various leisure amenities. They can relax in the outdoor swimming pool and the hot tub/jacuzzi, especially with the heated pool and its picturesque view. Families can also enjoy the kids' pool and the kid-friendly buffet and meals available at the on-site restaurant.
For those who enjoy physical activities, there's a tennis court, mini golf, and a fitness center. Guests can also unwind in the sauna and make use of the on-site babysitting/child services if needed.
Furthermore, the hotel offers a sun deck and terrace for relaxation, along with a garden for a peaceful stroll. If guests prefer live music or performances, the hotel provides this entertainment as well.
Overall, Hotel Puerto Palace offers a wide range of amenities to ensure an enjoyable stay for all guests.
Can guests use a pool at Hotel Puerto Palace?
Hotel Puerto Palace offers two pools. The first pool is outdoor, heated, and includes a shallow end with a view. The second pool, also outdoor, is available year-round with an age restriction for kids only.
Is there an in-house restaurant at Hotel Puerto Palace?
The available data does not specify any on-site restaurants at Hotel Puerto Palace. Therefore, it is unclear if the hotel has any restaurants on site.
Does Hotel Puerto Palace accept credit cards and cash payments?
Yes, Hotel Puerto Palace accepts both credit cards (Mastercard, Visa) and cash payments. This provides guests with flexibility when it comes to settling their hotel bills and expenses.
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