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8.5

4,110 reviews

Hotel Puerto Palace

Hotel Puerto Palace

Doctor Cobiella Zaera 2, S/N, Santa Cruz, 38400, Spain

Reservations:

+1-833-728-2041

Choose dates to view prices

Restaurant

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Free shuttle

Air conditioning

Tennis court

Hotel Puerto Palace

Welcome to Hotel Puerto Palace, where the sun kisses the waves and your worries drift away! Nestled in the charming Puerto de la Cruz, just 0.4mi from the bustling city center, this 4-star gem is your ticket to a fab getaway. With prices starting from just $120, you’ll indulge in a delightful mix of comfort and fun without breaking the bank. Picture yourself sipping coffee at breakfast while soaking in the lively atmosphere as the sun starts its ascent—this is how mornings are meant to be!

Dive into leisure at our stunning outdoor swimming pool or let the kids splash around in their designated pool while you relax under the sun on the spacious sun deck. If you're feeling adventurous, challenge yourself to a match on our free tennis court, or unwind with a soothing sauna session (available for an extra charge). With our private parking, free shuttle service, and an array of amenities catered to your every need—a kid-friendly buffet, fitness center, and even a tour desk— Hotel Puerto Palace guarantees an enriching experience for travelers of all kinds.

Our guests rave about the warm ambiance and stellar service, with a whopping 4,110 reviews showcasing the fun and joy experienced here. Your stay promises to be just as entertaining with live music performances, engaging playgrounds for the little ones, and a picturesque terrace to savor the magnificent views. So whether you're looking for a thrilling family vacation or a relaxing retreat, Hotel Puerto Palace stands ready to welcome you with unmatched hospitality and endless adventures. Come join us!

As you bask in the warmth of Island-goers’ revelry, don’t miss out on the vibrant dining experiences at Hotel Puerto Palace! Savor local delicacies or international cuisines crafted with flair, and sure to tantalize your taste buds. Our onsite restaurant serves a delightful range of mouthwatering meals, perfect for refueling after a fun-filled day splashing in the sun or exploring the local treasures. Whether it’s breakfast, lunch, or dinner, every meal feels like a culinary adventure, creating delightful memories to share with family and friends.

For those looking to kick back with a cocktail, the bar area is the perfect spot to unwind as the evening sky transforms into a kaleidoscope of colors. Sip on your favorite drink while listening to the rhythms of live music in the background. The atmosphere here is simply contagious! Be sure to bring along your dance moves—nothing approaches the joy of dancing the night away under a starlit sky, entertaining both the young and the young-at-heart.

Venture beyond the hotel to discover the captivating sights and sounds of Puerto de la Cruz. With attractions like the popular Lago Martianez just a hop away, exciting days await! But don’t worry, after a busy excursion, retreat to Hotel Puerto Palace where relaxation meets lively ambiance. Come and create stories that you’ll cherish for years—your adventure starts here!

Closest airports

Tenerife North Airport

13.7mi

Tenerife South Airport

25.2mi

La Gomera Airport

48.2mi

Most popular amenities

Restaurant

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Free shuttle

Air conditioning

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Parking On Site

Mini golf

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Elevator

Playground

Kids' meals

Garden

Rooms

Show 11 photos

King Room, Pool View

1 King Size Bed

345 sqft

Wheelchair accessible

x4

+

x3

More details

DOUBLE POOL VIEW 2 ADULTS + 1 CHILD is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.

Show 7 photos

King Room, Sea View, Single Use

1 King Size Bed

345 sqft

Wheelchair accessible

+

More details

DOUBLE SEA VIEW 1 ADULT is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.

Show 11 photos

King Room, Pool View, Single Use

1 King Size Bed

345 sqft

Wheelchair accessible

+

More details

DOUBLE POOL VIEW 1 ADULT + 1 CHILD is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.

Show 7 photos

King Room, Sea View

1 King Size Bed

345 sqft

Wheelchair accessible

x4

+

x3

More details

DOUBLE SEA VIEW 2 ADULTS + 1 CHILD is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.

Show 7 photos

Room - 2 Twin, Sea View

2 Twin Beds

345 sqft

Balcony

Minibar

Wheelchair accessible

x4

+

x3

More details

DOUBLE SEA VIEW 2 ADULTS is 344 square feet and includes 2 single beds 80-130 width plus balcony, hairdryer, and safe and is Wheelchair-accessible.

Show 4 photos

King Room, Single Use

1 King Size Bed

345 sqft

Wheelchair accessible

+

More details

DOBLE STANDARD 1 ADULT + 1 CHILD is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.

Show 4 photos

Room - 2 Twin

2 Twin Beds

345 sqft

Indoor swimming pool

Outdoor swimming pool

Wheelchair accessible

x4

+

x3

More details

DOUBLE STANDARD 2 ADULTS is 344 square feet and includes 2 single beds 80-130 width and is Wheelchair-accessible.

Show 3 photos

Economy, Triple

1 King Size Bed

345 sqft

Wheelchair accessible

x3

+

x4

More details

DOBLE ECONOMY 3 ADULTS is 344 square feet and includes a king-size bed 150-183 width and is Wheelchair-accessible.

Economy Double Room in Hotel Puerto Palace

Show 3 photos

Economy, King

1 King Size Bed

345 sqft

Wheelchair accessible

x6

+

x3

More details

Experience comfort in our Economical Double Room with a spacious king size bed, accommodating up to 3 adults. Enjoy a smoke-free environment for a relaxing stay.

Show 11 photos

Room With Pool View

1 Double Bed

1 Twin Bed

Balcony

+

More details

Pool View

Show 7 photos

Room - 1 Bed, Sea View

215 sqft

Balcony

Flat-screen TV

Refrigerator

+

More details

This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit offers 1 bed.

Show 7 photos

Single Room, Sea View

375 sqft

Wheelchair accessible

More details

SINGLE ROOM SEA VIEW is 377 square feet and includes a single bed 80-130 width and is Wheelchair-accessible.

Guest reviews

8.5

4,110 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇪🇸

Mihaly

8.2

January 2023

facilities, cleanliness, breakfast, location

this is our third time back to this property within the past 6 months, we clearly like it. however, despite many nice memories, our check-in and check-out experience is always the lowest quality. this specific time the lady at the reception made a rude comment about us in spanish which she thought I did not understand, but I clearly did. This was the day right before Christmas which we chose to start celebrating early and she completely and senselessly ruined our experience. this is something I hope management reads and follows up on, as if it happened to me, I’m sure happens multiple times a day.

🇪🇸

Janice

9.1

December 2022

The setting was lovely, very relaxing atmosphere. Swimming pool lovely all the same depth very safe. Jacuzzi lovely warm and relaxing. Staff were friendly.

Breakfast wasn't the best, cereals were tasteless, hot food was warm, coffee not great.

🇨🇱

Carlos

9.1

April 2022

Breakfast and dinner were perfect. We stayed with 9 months old baby and staff prepared food for the baby by following our indications. We felt very well attended.

The room faced a road with a bit of traffic noise, but it was a minor problem with the terrace door closed. They offered us a new room but it was not necessary to change. Another one was with the neighbors next to our room. They were smokers and the smell came into our terrace and room when they smoked in their private terrace; we did not like that. We informed the hotel about arranging visitors by smokers/non smokers.

🇦🇹

Kupai

8.2

August 2022

It was nearby to the city ( with taxi 4m and it was really very cheap,it cost just a few euros) The workers are there was very kind. They have 3 pool’s ( one for a kid but you can also use it) and 2 jacuzzi’s. The cocktail’s was cheap and very good. For dinner and for breakfast you can choose what you want to drink. They have a lot of different stuffs. You can also ask appointment for massage. :) The hotel is very big so even if is full house they will have a comfortable place for everyone. It is perfect for family’s too. Everyday is live music what is really amazing. nearby the pool you can see a lot of parrot’s on the tree’s. The elevator is so cool. Is a glass elevator and you can see the beautiful view. They have a little shop where you can buy bags,cigarett’s,souvenir’s etc,for really cheap price.

In the hotel everything is close at 21:30. It is little bit early. If you go to the city ( 4-5m with the taxi) there is some restaurant’s,etc until 00:00. If you go to the south you can find everything open until 03:00-05:00. Can be have more fruit in the breakfast . because I was really miss it.

🇬🇧

Lynn

9.1

June 2022

beautiful pool area, public areas clean and welcoming, rooms very comfortable, well maintained and decorated, very clean. bar prices very good for a hotel. food isn’t the best. hotel is out of the town but provide a free bus service

the breakfast isn’t always the most interesting, the food is ok and the coffee drinkable. sometimes the choices are odd, pancakes made with orange juice are horrible for instance, sometimes we go to the cafe on the outside corner of the hotel for breakfast as the food there is delicious and very good value. otherwise it’s difficult to find fault with this hotel, its great value for money

🇮🇪

Fred

9.1

March 2023

Excellent breakfast.

Hilly location.

🇬🇮

Tracy

8.2

June 2023

Amazing pool area, jacuzzi & happy hour 5-6pm daily. Staff were super friendly & attentive. You can rent pool towels & change them daily. Bar prices decent. Great size rooms & balcony area. Overall great value for money.

As mentioned by others, the hotel is in a hilly area & the walk back from town, although not far, some of the hills are extremely steep. Taxi service from town is not great. No bars or restaurants within walking distance. The hotel is a bit out of the way. You definitely need a car to get around. The hotel parking is very small & virtually always full. Thankfully, we managed to find parking in the adjacent roads. The buffet, although extensive in some areas & good value, had a lot of either frozen or pre-cooked food. I.e. not everything was cooked fresh & there was no allegeren info anywhere that we could see. No drinks included in the half board option at dinner, not even water or soft drinks. The nightly entertainment was dated. More for older couples & families.

🇭🇺

Edina

10

May 2023

Smiling professional crew, nice calm atmosphere, live high quality music in the bar area. Astonishing relaxation park with pools and a garden with flora collected with high care and professionalism, you can't get enough of the site. Rooms are clean and friendly, beds really comfortable. Not too much traffic going on nearby so you get a good sleep every night. Tennis, mini golf and gym room are given, and are in full use all day practically. Hotel surroundings more than calm, a little devastated indeed, but altogether nice and quiet. This hotel is the best choice for relaxation. May, 2023.

Hotel shop nice but should fill up shelves with stock more often.

🇭🇺

Sziszkomiszko

10

May 2023

Pools are very nice with palm trees and exotic plants around. You can swim with view of Teide. You can go up to the roof of the hotel, great view all around. Free parking on the street, around the hotel. Room is big, clean, spacious. We had a room with ocean view. Great view and silent. Food is okay. Great shows, live music in the bar every night. Absolutely satisfied with the hotel, would definately come back.

Smoking is allowed at the pool area which is very disturbing. Not easy to walk to downtown, it is more a hike, road is very steep. Free parking available,so better to drive.

🇮🇪

Thais

8.2

August 2023

The hotel has an excellent structure: pool, kids area etc. Rooms are very clean. The breakfast is perfect, a lot of options!

It’s terrible to park anywhere close the hotel and parking area is limited, so arrive early and don’t go out to dinner (you will spend a long time to find a place). The dinner has a lot of options, but it’s not so tasty.

Points of Interest Around Hotel Puerto Palace

Attractions

La Orotava Valley

2mi

Monje Winery (Bodegas Monje)

8.6mi

Artlandya

9.2mi

Drago Park (Parque del Drago)

10.9mi

Mt. Teide (El Teide)

11mi

Teide National Park (Parque Nacional del Teide)

11.5mi

La Caldera

12mi

Los Roques de García

13.7mi

Auditorio de Tenerife (Tenerife Auditorium)

18.2mi

Vilaflor

18.2mi

Masca Valley

18.7mi

Tenerife Church of the Immaculate Conception

18.7mi

El Médano

25.1mi

Siam Park

25.6mi

Las Vistas Beach (Playa de las Vistas)

26.8mi

Restaurants

Pools

Location

  • Outdoor

Features

  • Heated
  • Shallow end
  • With view

Availability

  • All season

Location

  • Outdoor

Features

  • Heated
  • Shallow end
  • With view

Age restrictions

  • Kids only

Availability

  • All season

Amenities of Hotel Puerto Palace

Restaurant

Outdoor swimming pool

Kids' pool

Free Private Parking

Free wifi

Free shuttle

Air conditioning

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Parking On Site

Mini golf

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Elevator

Playground

Kids' meals

Garden

Stay rules - Hotel Puerto Palace

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Hotel Puerto Palace

When are the check-in and check-out times for Hotel Puerto Palace?

The established timings at Hotel Puerto Palace are: Check-in after 03:00 PM and check-out before 12:00 PM.

Is free parking available at Hotel Puerto Palace?

Yes, parking is available at Hotel Puerto Palace, and it's both free and private. It's located on site, making it convenient for guests. Unfortunately, reservation for parking is not possible.

How much does a stay at Hotel Puerto Palace cost?

Rooms at Hotel Puerto Palace are available starting from $120. Prices might vary according to room availability and chosen dates. To see the current rates, please add your travel dates.

What types of rooms does Hotel Puerto Palace offer?

Hotel Puerto Palace offers a variety of rooms, including Family, Double, and Single rooms. Occupancy ranges from 1 adult in the Single rooms to 4 adults in the Family room. Smoking is not allowed in any of the rooms. Bed sizes vary from Twin beds in the Single rooms to a combination of King size and Twin beds in the Double and Family rooms.

How can guests spend their time at Hotel Puerto Palace?

At Hotel Puerto Palace, guests can enjoy various leisure amenities. They can relax in the outdoor swimming pool and the hot tub/jacuzzi, especially with the heated pool and its picturesque view. Families can also enjoy the kids' pool and the kid-friendly buffet and meals available at the on-site restaurant.

For those who enjoy physical activities, there's a tennis court, mini golf, and a fitness center. Guests can also unwind in the sauna and make use of the on-site babysitting/child services if needed.

Furthermore, the hotel offers a sun deck and terrace for relaxation, along with a garden for a peaceful stroll. If guests prefer live music or performances, the hotel provides this entertainment as well.

Overall, Hotel Puerto Palace offers a wide range of amenities to ensure an enjoyable stay for all guests.

Can guests use a pool at Hotel Puerto Palace?

Hotel Puerto Palace offers two pools. The first pool is outdoor, heated, and includes a shallow end with a view. The second pool, also outdoor, is available year-round with an age restriction for kids only.

Is there an in-house restaurant at Hotel Puerto Palace?

The available data does not specify any on-site restaurants at Hotel Puerto Palace. Therefore, it is unclear if the hotel has any restaurants on site.

Does Hotel Puerto Palace accept credit cards and cash payments?

Yes, Hotel Puerto Palace accepts both credit cards (Mastercard, Visa) and cash payments. This provides guests with flexibility when it comes to settling their hotel bills and expenses.