We really enjoyed our stay here. We felt very welcomed from the very first minute when we arrived at the hotel - the receptionist not only gave us clear instructions and information about the hotel but also told us lots of useful things about the city and the island, the places worth visiting etc., this was really nice. The room had a lot of facilities, the view was perfect - we could see both the mountains and the ocean from the very top floor. We could relax in the pool area, there were nice gardens, a minigolf, a gym and other facilities. Everything was perfectly clean and tidy.

It could be nice if there was a kettle in the room to make tea/coffee, but that is really just one minor thing, evertyhing was superb.

The garden area was amazing with many different outside sport activities, benches, plants, etc. There were 3 outdoor pools and a breathtaking sea view both from the pool area and our room, and also from the restaurant of the hotel. The staff was super kind, helpful & friendly. We had only breakfast at the hotel and we were satisfied with the great selection of food there. We also tried the beach bar/restaurant of the hotel and it was a great experience as well, nice food and cocktails. All in all we had an amazing time at the hotel and we will definitely come back when we visit Tenerife again. :) *extra appreciation for the hotel for surprising us upon arrival with an upgraded room that turned out to be a big suit with sea view (from 2 terraces/ no extra charges) & also for getting our room ready earlier than the official check-in time without a problem. An idea for the future// I would suggest for either have one of the coffee machines with plant based milk or just have a separate foam maker machine as some type of plant based milks are already available. I am aware the need for that may be lower but I would truly enjoy the availability for a nice, foamy coffee with plant based milk and i'm certain there are many more individuals. :)

Every day we woke up knowing a great breakfast selection awaits us. Plenty of tables and an outstanding view of the sea. Regular shuttle buses to the beach and Centro Comercial Martiánez. The hotel is situated very close to the allfamous Loro Parque. Also liked the option to skip room cleaning for the following day in exchange for a coupon for 2 drinks.

To point out some downsides to our trip. Since our visit was before the main season, there was a lot of work around the hotel. Cleaning + painting the pools, fixing some balcony tiles (mornings were a bit loud), paiting the main lobby and so on.. But I guess this was the right time for it. In any case, after breakfast we left the hotel and went discovering the island. So it didn't trouble us much at all.

The common areas of the hotel are truly beautiful. From the balcony of our room, we enjoyed a lovely view of the sea. The room was clean and comfortable. The breakfast and dinner, served as a buffet, were varied and plentiful, and the meals were satisfactory. It was pleasant to have breakfast facing the ocean. The hotel offered us chocolates and a lovely card for our wedding anniversary, which we particularly appreciated. Additionally, we found plenty of free parking spaces nearby, which was very convenient.

In the room, the sliding glass door no longer locked properly, and with the wind, it kept rattling all night. Moreover, the hotel was undergoing renovations. Poor Wi-Fi connection.

The resort's lush botanical garden was a highlight of my stay, offering tranquil spaces perfect for sunset yoga and relaxation. The architecture is truly unique, warm and charming in every detail. The view on the ocean is incredible! I really enjoyed my morning coffee overlooking the big blue cuddled by the sound of the waves. What really sets this resort apart is its extraordinary staff, so friendly. They made me feel instantly at home. I found myself wishing I could have extended my stay. From the stunning grounds to the exceptional service, this resort exceeded my expectations. Highly recommend for anyone seeking a memorable stay in Tenerife.

Great location, perfect view, nice pool, beautiful garden, nice gym, comfortable room.

Well... Breakfast area is quite big and everyday just three/four tables were occupied at the time that we were eating. But the waiters gave us so much pressure and literally took our plates while we were still eating... Very rude! Asking multiple "finished? finished? finished?" Is breakfast some kind of race? It was SO disturbing. Also the room cards were decoded several times and it was frustrating because our room was on 14th floor and we had to go back to the reception desk.

The staff are amazingly helpful and welcoming! It made all the difference. We ate breakfast there every day and it was fine with a good selection. The view out on the sea from the eating area is inspiring. The best thing about this hotel, along with the kind staff, was the large heated swimming pool and the outdoor area. The kids loved the minigolf. Loro Parque is just a five minute stroll from the hotel and was a fantastic whole day experience for the entire family.

The biggest negative with this hotel was the loud noise on the sea-side from winds and waves (louder than you would think). It was not a problem for me or kids, but my wife needed earplugs to sleep and sometimes I'll admit it felt very severe. With a thicker and better glass door this could probably be fixed. Also note that the terraces on that side are pretty much always in shade and not a welcoming place to sit. The hotel is a bit worn and the cards for the elevators don't always work which leads to both funny situation with fellow hotel guests and mild frustration.

This is a fairly old hotel right on the seashore. We had a room overlooking the sea - and at night it was terribly noisy. The terrace windows knock when there is a gust of wind - as was written in many reviews. There are no double beds in the rooms - it is unclear why, and we had to fasten two regular beds together and fill the hole between them with pillows to get something like a normal bed. But the worst thing is sleeping on the sofa - it has a terrible iron mattress and sleeping on it is simply torture. My daughter tearfully refused to sleep on it from the second night and had to let me do it. Food - breakfast is a simple standard buffet, the juices in the machines are chemical, but there are no others. Dinner - you won't have anything interesting. No seafood or interesting fish. Every day it's just a different stew and fish. They change but nothing tasty. There is no grill. What's good about the food is quite a lot of fruit. But on the last evening, we simply didn’t know what to take - we were simply tired of stewed meat and vegetables. The hotel is well located - next to the hotel is the famous LORO Park and it is definitely worth a visit. The best feature of the hotel is the large heated pool with a temperature of 26-27, which is why we chose it. But we wouldn’t come a second time.

Food, beds, sound of see and winter.

Property is amazing and staff were very nice. We really loved their hospitality. The rooms are bit outdated and set in old style which is fine I think. An old style room is acceptable to most people but I thought they could upgrade their television which was pretty outdated. We had the standard sea view room. Another issue was Wi-Fi, it was pretty poor. But everything else we liked. We really enjoyed the food and hospitality by the chef and kitchen staff. There was a helpful tourism desk, they helped us plan all our sightseeing. Reception staff were great and helped us with whatever we needed. We stayed during the new year time and resort threw an amazing new year party. We were quite impressed with how much work and planning they did for new year party and the following day extending breakfast to lunch hours . Overall it was great experience for us and we will be happily recommending the resort to our friends.

Poor Wi-Fi, outdated small tv, cleaner did not replenish soap and toilet paper and had to call for it. I think these are some really small things but can help them be at par with some of other great resorts if they take care of it

The location is right in the ocean shore, near the hills so the view is breathtaking. The breakfast is really good (pancakes, waffels, fresh banana milkshake, freashly made omlettes for request and there is a teracce which looks to the ocean! The hotel is not the newest one, but it is very clean and well equipped. The garden and the pool area is beautiful. There are several free activities, Yoga, MiniGolf, Aqua Fittness etc. The staff is very friendl, helpful and smiley. The hotel teies to be eco friendly. If you do not ask for cleaning every day you get a free drink coupon/day.

Even though it is very clean and beautiful, some renovation, like painting and new furniture would do great!