Reception is from the street through electric sliding doors. Reception is huge with seating a very nice bar and workspace and meeting rooms. Receptionists were helpful and friendly. You are given your key cards and any advice. Free iced water. Stairs or lifts. All shiny and bright. Entry via key card. Second card given for the electricity. Short corridor to the bedroom. Bedroom is big and very clean. Good double bed with crisp white linen. Lots of pillows of different firmness’. Two bedside tables with lights over. A table, desk and swivel bucket seat. Television and telephone to reception. A sliding door separates the bedroom from the corridor. Wardrobes with a safe. Fridge with (not complimentary) drinks in it. Air conditioning. Double patio doors to a balconette. Good enough to stand on and watch the world go by below. Bathroom is bright, shiny and very clean. Shower over a bath with sliding screen. Plenty of good toiletries. Toothbrush, sponge etc. Lots of good towels. The toilet and bidet are in the same room, but, have an opaque sliding door; for emergencies!? Hairdryer etc. Outside is the street. Busy and noisy, but the double glazing works. The area is quite business like with shops and other hotels. The old town and bars and restaurants aren’t far.

Complaints? The cleaner knocked and entered the room whilst I was in the shower. My fault I hadn’t put out the ‘do not disturb’ sign. But, it was before the check out time of 12. They should have checked with reception. Currently big road works has shut the road. Lots of beeping and drilling, but, as above, the double glazing works.

We stayed in Zaragoza for 5 nights and the location was excellent, easy to walk to everything in town and close to good restaurants and bars. Nice breakfast and comfortable rooms, good parking and nice bar area. However, the outstanding point was the staff - Balene at reception, Claudio at the restaurant and Meriem serving at the bar were all so friendly, remembered what we liked, helped with questions and sometimes just chatted, they made such a difference - we'll be back, that's for sure!

Nothing!

Service was perfect. The electrical charging station in the parking was not working. The receptionist solved this so perfectly: after contacting the EV-charging company and finding out the problem would not be fixed today, she arranged we could park at the neighbouring parking (with charging station) for free. That’s called hospitality!

The hotel enjoys a convenient central location within the city, in a very lively neighborhood where you may explore many great local restaurants. Most of the tourist attractions are within walking distance. The staff is exceptionally friendly, and they readily provide us with hot water and coffee upon request.

The restaurant is not very well-equipped, as it lacks a kettle. Having a parking lot directly connected to the hotel room is convenient. However, it's worth noting that you'll need to call the reception each time you enter or exit the parking lot, which can be somewhat inconvenient.

Spotlessly clean room and a large comfortable bed. I loved the modern bathroom. The location was great, just in the city centre with bars and restaurants nearby. Our room was very quiet at night and it was great we’ve got a balcony which was not mentioned in the offer. Very spacious and modern lobby either good internet. I liked the experience of going up the glass elevator to my room.

Not a smart TV in the room

Beautiful hotel with an excellent location, within easy walking distance of many attractions. Buffet breakfast is very good. Rooms are not large but are nicely laid out.

The bathroom sink is needlessly wide. It would be better to have a smaller sink with counters on the side. Also, there is a shelf above the sink which is a bump hazard when brushing teeth, etc. The shower glass panel and partial door do not keep water from spilling in the floor as water runs under them.

Staff were very friendly, as the room was ready, I appreciated that they let me check in before. They have a rich pillow menu which did not see before. Breakfast was superb too with a variety of fresh fruits you do not normally see like cherries or strawberries. Great value for money

location is perfect, close to everything..shopping..historical attractions.. bars and cafes… tram..rooms are clean and good size, bathroom is perfect, hotel is modern well decorated, the breakfast was just perfect..everything you wish to eat ..the staff are very helpful specially Belleni, she was so nice and extremely helpful , very good value for money

I wish there was coffee machine or kettle and coffee, tea

Very good breakfast (even it was the exact same, every day). The fresh fruits exceptionnaly good. The coffee, ok.

There is something: Please ask the maid that cleaned my room the last time to not take anymore the teaspoon, coffee mug,... taken from the restaurant (those objects were taken after asking permission from the person serving the breakfast), we, the guests, we need these objects, and return them when checking out, be sure of it. Personal objects can be taken by mistake, and this happened

The check in personnel at the time of check-in (June 24, 2023) upgraded our room as the room I originally booked, a petite room was not spacious enough for my husband and I. Much appreciated. I forgot to ask his name but he was (I am guessing) more senior than the other guy. Also, the lady manager approached us to ask if we have been attended to. Another plus demonstrating their attentiveness to guests.

Nothing in particular.