Helpful and efficient front desk staff, breakfast venue staff. Good 4-star quality room, comfortable bed. Well-stocked Nespresso an unexpected feature. Bathroom tiny but functional. Well-located very short walk from train station, close enough to restaurants and some museums.

Incomprehensible AC controls. No temp setting, just + and - degrees. No matter what I did with these plus and minus controls, the system did not seem to react. Then, half a day later, +1 K (I think this means Celsius) turned out too hot. So back to -1 K. No result until middle of the night when I woke up due to chills. I have seen such thermostats in a few other hotels, and could never find any internet source (much less hotel source) that explained them. But you don’t want to bother hotel staff and seem stupid. . . Hotels with these thermostats should change them to the usual Set Desired Temperature type.

Location is great. Right on the main train and bus station from airport but also 10 min walk to old town. Room was soundproof and we slept great without waking up. Very clean and comfortable. Great complementary coffee and water in room.

Parking is too expensive, 35chf per day. At some moments it was very warm in room and you can not adapt temperature too much. I asked for room with a view because it was New Years eve but I didn't get one.

Good soundproofing, comfy beds, clean hotel, good quality natural shower products. Convenient location next to the station (but 20min walk from the main bar and restaurant areas).

It was very warm and stuffy in the room at night, the aircon did not work properly and was hard to adjust, so I didn't get a good sleep. Cannot open windows. My colleague who slept in another room had a problem with the aircon too, but her room was freezing cold. My Classic king room window was facing an office building, which was very close and made it dark in the room. I had stayed in a Deluxe king room before and the view was amazing, which made a huge difference.

Nice location and very friendly staff. Good breakfast offer.

The price was too high for the overall experience. A guest cannot use the TV to cast their content in the room unless they are using Android… it's 2024! Would have been nice to receive at least a couple of chocolates or biscuits (it's often standard from 3-star hotels). Almost impossible to use the wifi from your laptop, because of the auto-triggered action of the open wifi. If you don't know how to force your browser to open that specific page, you are out of internet

The rooms were clean and view was incredible. Beautiful sunrise to wake up too. Great location as walking distance for sightseeing. I was there for the DR joe dispenza event and was easy to get to there too. The restaurant was great, and close to so many others.

I was on 15th floor and on my first night, I had a migraine creep in so went to bed early to sleep it off but the music from the bar was thumping into my room and brain. That said, it didn't bother me on any other night as it's not on all night.

The facilities were lovely, and access to the gym was useful as I like to go regularly. Easy to leave luggage in storage while not checked in, this was very helpful for myself. Location was perfect being right next to the train station and trams, though I chose to walk most place. View from room was great and really added to the stay. I went to one of the in hotel restaurants and had an amazing dinner with a great environment

N/A

Very clean & modern. Beautifully decorated with good facilities, location was great too 5 min walk from the train station and only a 20 minute bus ride from the airport. They also give you passes for free transport around the city for buses & trams. Really friendly and helpful reception too and they let you leave your luggage with them until your room is ready or if you have to wait for your flight after check out.

Nothing

Its location right beside the Basel central tram station (which is right beside the Basel SBB train station) was very convenient. There were some inexpensive restaurants in the neighborhood as well as grocery stores. The breakfast buffet was superb, with a great selection of breads including the brioche / butter zopfbrot. The staff were very helpful, and were able to help us with our luggage when we arrived too early to check in. The rooms and bathrooms were nice and modern, with great use of wood details and stone textures. Great views from being one of the few tall buildings in the area.

Location is good. its near to the SBB train station in Basel. Internet wifi is also good, Rooms are spacious. Toilets are good.

Some of the basic room items were missing when I arrived like bottle opener. Also the usual items (like water bottles, slippers, milk packs etc.) were not regularly replaced. Room heater was not so good (even after putting the setting to full warm option).

View was amazing

Tv systems only works with android phones and as 2 travellers with iPhones this was really disappointing- in this day and age you should be able to use streaming apps in hotels regardless of your phone make