Definitely great location, new hotel, new furniture is a great advantage, excellent staff, friendly, helpful, chilld friendly, AC works, which is rare in Geneva, new Terry towels.

There is little variety at breakfast, no vegetables, omelette or eggs are not prepared separately, only a scrambled buffeta lot of bread and croissants, but it’s not for everyone

Excellent location, walking distance to every attraction point. Very nice and clean rooms in quite good sizes. And the staff was helpfull and very kind.

Only negative side for me was the smell from the Lebanese restaurant downstairs. We were staying at the second floor right above the restaurant, thats why there was a constant smell, not in the room just in the coridors.

Beautiful rooms in an excellent location a 5 minute walk to both the old town and the lake. We had a double and twin room for our family which were close together on the same level. The rooms are quite small but very nicely finished. A kettle and larger mugs were requested on arrival and were delivered to the room very quickly.

The staff were professional and helpful but not particularly friendly. The breakfast is in a beautiful room and we were able to sit on the balcony overlooking the square but the range of food was quite limited. We were surprised there was no muesli or granola on offer (other than Bircher). The service was also quite slow.

Property was incredibly central positioned just off the lake on one side, the main shopping street the other and a very short walk to the old town. The rooms were stunning and very clean - we had 2 both with a balcony towards the front. While the hotel was amazing I would say the staff were incredible. We were only in Geneva for 3 nights so didn’t want to waste any time. As a result we asked the staff for various recommendations and they could not have been better.

It is quite expensive but a) it’s Switzerland and b) it is a centrally located 4 star hotel so I guess that explains it.

Staff was a lovely, kind, friendly accommodating. It was my friends birthday, so the desk attendant help me set up a surprise with cake, flowers, balloons went above and beyond to decorate the room, the thoughtfulness, beauty of the hotel, the surrounding area, made it easy for an American to travel through Geneva. Also, another thing that stuck out in my mind was the shower in the bathroom/ the bathroom itself was amazingly clean and the water pressure was awesome. Felt like a spa.

Room was a bit stuffy and small, but I’m also 6 feet tall with a lot of luggage so I’m a little biased.

The helpfulness of staff. When there was a query regarding the dinner the matter was dealt with immediately and without fuss.

A better explanation of the dinner option booked with the package would have been helpful. We were told that it was only the vegetarian option that was available with the package when we were in the restaurant, which was not mentioned in the itinerary. Explained that this had not been explained in any of the correspondence or written anywhere and so we were offered an extra meat dish with out dinner, which was excellent and the whole misunderstanding was dealt with extremely well with little or no fuss. An excellent outcome. Although this should be corrected to explain the situation in the package deal on the website

Perfect location in Old Town! The hotel is immaculate, and the staff lovely. The rooms are small, but very well appointed.

This is trivial, but would have liked if the hotel replenished the water bottles every day. Also, since it’s a four star hotel, most places leave complimentary snacks, or even a piece of chocolate…it is Switzerland after all ;)

Beautiful hotel, amazing location, very clean and staff friendly.

We got a woke up call at 8am two days in a row- staff did apologies. I trained in the partner gym, however they did not allow me to train with my own personal trainer online. They told me that I had to be off my phone and/or use their own trainers. I was not aware of this rule. I would have preferred to train online with my own trainer as I am not a member of the gym but a hotel guest and an exception would have been considerate.

Special thank you to the gentleman at the restaurant (who provided me with a banana and a bucket of ice to bring to my colleague who was very ill) and the front desk members who assisted me with every question and request. A huge kudos to the housekeeping team who did an impeccable job!

My only feedback is that check-in could have been a little more informative (breakfast hours, gym access and directions).

The location was great, a few minutes walk from the lake's promenade and a 30 second walk from Starbucks. I liked that bathroom had two sinks. The hairdryer was s Swiss brand and very powerful. Hair products were expensive. There was a complimentary public transport card from the Hotel for the duration of our stay. Breakfast was served at the open terrace on the second floor overlooking the fountain.

The mattress was a bit too soft. The room is quite small. On the way to the bathroom, it is quite easy to hit the TV that hangs on the wall, because the passage between the wall and the bed is very narrow. The air conditioning control panel didn't dim at night and glowed very brightly, disturbing our sleep. There was no oat milk for coffee at the breakfast, only soy.