We made the booking late at night after our flight back from Geneva was cancelled, and were grateful it was available. The suite we were in was in the older part of the hotel, so while comfortable, it was a bit tired. There were a couple of faux pas one wouldn’t expect from Metropole/5-star hotel, but service recovery was good. Breakfast was good and we very much enjoyed the rooftop terrace, having drinks with the fantastic view of the lake and Jet d’Eau.

There was a greeting card from the hotel in the suite addressed to another visitor and no greeting card for us. My guess is that person cancelled last minute/got moved to another room and we were allocated that room instead of her. Felt odd that the staff hadn’t checked/removed the card before taking us to the room.

I would like to thank you for Mr, Ebad Rasoly for his support, and verygood service understanding and providing all the facilities required by us, my satisfaction reached 100% just by talking to him and the services he provided to us.

Hope to see the hotel after the maintenance and renovation finish.

Considering the extensive refurbishment taking place at the hotel, I was pleasantly surprised by what I found. I was dubious about what to expect but found everything to be quite satisfactory.

In general the staff were very accommodating, however in the evening when relaxing with my clients in the bar the service was a little abrupt.

the location, staff, view were fantastic. the property was also very clean

the breakfast options that are included in the price you pay with the room are minimal, you’ll have to pay for eggs and other items. the bathroom in the room was glass, which was a bit uncomfortable to use. No bidet in the bathroom. the sound proofing is not great either our neighbor could hear our TV playing on low volume and went psycho knocking the doors between the rooms.

The steam shower was amazing. That was something very special. Also the nice balcony with view was a plus.

The breakfast could have included some minor things like a soft boiled egg that I had to pay 8 CHF for each day. That was a bit much.

location

the rooms need to be recodorated, especially the bathroom was really outdated

The Staff from the luggage boy to the receptionists are all exceptional - service received was top notch! I had a Lifestyle room and it was spacious and modern. Got some fruits & chocolate and a hand written note upon my arrival - very personal touch =0)

Corridors are run down BUT renovations are on going. There is no AC in the gym.

The hospitality and how friendly and helpful the stuff is from the bar man till the reception, the concierge, room service, housekeeping everything.. the location is superb , too

Almost nothing :) maybe the furniture in the bar area need to be renewed but was ok

As a business traveler, I get to travel to Geneva at least once or twice a month, and it was my first time staying at Metropole. After staying at all other 5 start properties, I must say Metropole beats them all as expressed by a number of factors, such as a great range of amenities, unbeatable location, modern rooms, well equipped bathrooms, delicious food and most importantly extremely helpful and welcoming staff. my two favorites were Matilde at the reception and Matilde at the rooftop upstairs. I will certainly make Metropole my home away from home whenever I return to Geneva.

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Perfect but the AC was not working in April