Very clean and modern, generous and high quality toiletries without fragrance, hypoallergenic bedding, restaurant in house, breakfast w/many options including fresh fruits/vegetables, proteins, espresso including decaf, gluten-free bread, grain-free vegan milk; peaceful view of lake and mountains from 4th floor room and restaurant; window (with safety) opens to get fresh air

Reception area and sitting areas in the halls are somehow minimally inviting to spend time there. Light control panels are not so practical to pick the right option especially in the dark or if you can’t see well

The whole experience was exceptional, very kind staff, from reception to restaurant, rooms spacious, super clean, and quiet, highly recommended hotel. Perfect location, 2 minutes to local Metro, excellent restaurant with very friendly staff, opposite hotel great coffee shop, nice walk down to City centre. Included secure car park, even with larger car, you can find space and from main garage lift directly to your room. Bathroom amazing, very spacious and feels like home. The nature of Hotel des Patients is to bring humanity back and it is all about health, comfort and human approach. Thank you for lovely experience and making the stay memorable!

In the restaurant, there could be more variety of food options (both breakfast and dinner), but overall, we were very happy with the selection. Given the nature of the hotel (Hotel des Patients), it is the experience that matters and how people make you feel and the overall hospitality. We are looking forward to another stay in future.

This hybrid hotel/hospital may have a strange atmosphere. Just be a bit prepared. It is a neat idea and newborns are nice to see at breakfast. I somehow missed this whole scene – even though it is pretty clear in the hotel name (‘patients’). Conversely, this is great for relatives of patients, and obviously close to hospital. Pros: Safe Shower (a rarity). Very good breakfast. Fairly near a metro stop (a bit of uphill climb with heavy luggage). Comfy Bed. Good size and adequate towels.

CON: Smells of disinfecting sprays in the halls were a bit overwhelming at times. It is fairly far from ‘downtown’ spots, although the metro stop is close. No easy access to 24/7 tea/coffee. Special requests seem a bit off-putting, although we are certain staff would have entertained them. The lightening system in the room was a bit difficult to figure out. Everything was modernized and automated.

Excellent buffet breakfast in quality, quantity, with variety of fruit, cheese, bread, oat and many other things! Very nice and spacious seating at the breakfast with view on the city and the alps through the windows Super clean and super quiet room during the day and the night, with the view of the tree, very spacious room Personnel at the reception very friendly and helpful, professional, quick check-in and check-out We really like at the breakfast to see the 2-3 mothers with their 5 days old babies!! Hotel is very easy to reach with the Metro M2, it is only 4 min from the metro. We also came to the hotel walking from the center, there is a steep pedestrian walk

Nothing

The hotel is close to the hospital area and also has some medical clinics on its first floors (and you will see medical staff and patients around). Some may be deterred by these, but for us these were positive aspects, as the hotel and the rooms are very clean and the area is very quiet. The staff was very welcoming and helpful. The breakfast offered sufficient choices. The hotel is close to the metro station and you can easily use the excelent metro system of Lausanne to quickly get to all the areas of interest in the city (you can also get to the old town in 10-15 minutes) - you should know that you have a free pass for Lausanne public transport for the duration of your stay (in this hotel or in any other hotel). All in all, a great hotel that we gladly recommend to anyone (and we will use them when we get back to Lausanne).

The staff was good the breakfast was great and plentiful.

What I did not like is that the picture that was shown for the view from my room was not accurate. The view I had was no where near the pictures shown on your site . I blame both booking.com and the hotel for this. If I had known what my view was going to be I would not have paid extra for a room size I did not need. How you as a service do not double check what you put out on your site is very shoddy. It was like a bait and switch scam. To say I would recommend using booking.com would be far from the truth.

Beautiful and spacious, with a great view of the water !

This is probably my fault for not researching this better, but I truly had no idea that it was in an actual active hospital. I did not expect to be eating in a hospital cafeteria (that was crazy expensive) alongside families with their newborn babies on the tables, this was a very bizarre concept for me, being a nurse and all. When I booked this room I thought it was an old hospital converted into a hotel, like I said, my mistake. My daughter also found an elastic band in her pasta and nothing was done about it, besides a quick sorry.

The room was big and clean. We had a superior room which came with a big balcony and a great view. The breakfast was one of my best breakfast experiences in any hotels ever. Big, comfortable, enough options and coffee machines, super kind staff, good view. The free transportation card was a useful touch, the parking on the -1 floor was handy. Huge parking spot.

The wifi access is unnecessarily complicated, although just works fine once connected. The ventilation in the bathroom worked, but not when we wanted. I could not figure out how to turn it on intentionally.

The rooms were exactly as shown in the pictures. It had everything a traveller may need to relax and was very spacious. I personally recommend staying here if you're in Lausanne as it was very well connected to the public transport. The staff was very polite. I must say if i ever visit Lausanne in future, I would surely choose this hotel again.

The only thing i would say here is that it would have been a cherry on top if the restaurant had some proper veg dishes in the breakfast.

Everything is crystal purely white and blue, as in a pharmacy or in a surgical operating room. Large fluffy pillows, large mattresses, snow -white bedding. Breakfast has a great selection of food for every taste and appetite. For parking of a personal car, garage, guarded. We were given a bonus parking for free. Great terraces, cafes and restaurant. There are places where you can sit and chat. The hotel belongs to the clinic, but for customers of medical procedures a separate entrance and even a separate reception. There was no discomfort.