Mike, who welcomed us at the reception, was very friendly. He was very helpful and made sure to greet us with a warm smile. We were able to speak with him in both German and English, and he mentioned he knows two more languages as well. The hotel was very quiet and peaceful, surrounded by nature. The beds were comfortable, and the sheets were clean. Thanks to the free city public transport ticket provided by the hostel, its location on a hill didn’t cause any issues.

The front part of the hairdryer seemed melted. After using it for a short time, there was a burning smell, so we were afraid to continue using it. Additionally, I couldn’t find any bathroom slippers in the room. I was too tired to go down to the reception and ask if they had slippers, but I would have been happier if they were already provided in the room.

Really helpful staff on reception who spoke excellent English. Pool and garden area were lovely especially given that we stayed during the hottest part of the year. Hostel was clean with lots of helpful information displayed about local area. We stayed in the dormitory room as a family of 5 having booked it for exclusive use which worked out well. Easy bus links into town and 3 supermarkets within walking distance.

Rooms have locked air conditioning so got VERY hot at night making it quite uncomfortable. Youth Hostel was supposed to be non-smoking but number of guests smoking in garden area close to communal kitchen wasn’t nice…

A great value for money in Switzerland. A nice location with garden and pool. Veraity of room types. The bathrooms were clean and overall the Hostel has a nice, quite and safe vibe.

Could be nice to have access to boiling water thought the day. I've asked the reception and got a cup, but could be nice just to have it available all the time. There is a kitchen at another building but it costs 5CHF. The WiFi reception can be somewhat better. But wasn't too bad.

- good connection with the center by public transport - friendly stuff, they speak fluently any languages you may want here - very clean bathroom and toilets - you can use the kitchen apart of breakfast time. They still allowed me to have some hot water during breakfast - nice pool

- quite far to go by foot from the center - you have to pay additional 9 CHF, if you're not a member of the youth hostel organization

The pool is amazing and completely worth the detour. It's located a bit outside of the city center but extremely accessible with public transportation, a direct tram line. The hostel has a family vibe. Rooms are clean. Evert bed in the shared room has plugs and small lights to read at night and charge your phone. Clean.

The use of the kitchen was 5 chf a day. But besides that, everything was perfect.

I really liked the place. Based on budget it was perfect. Although I had a mixed room but the privacy and comfort was maximum. It was well connected to public transport but far from centre. I suggest they indicate more noticeable about the membership price before booking as well.

Just the entrance was a bit tough by walk and the bathrooms not so clean. And the breakfast offer was not so good.

Everything was very clean, comfy bed, spacious locker, and hot shower. The garden around the hostel and the swimming pool were very regenerative. This accommodation is very family friendly. To use the locker you need a coin of 2 Swiss franc.

For breakfast I suggest more vegan options. The wi-fi was working well in the dorm, not in the common area near the reception.

The place is super nice with lot of options for children to have fun with a good pool. The staff were super welcoming and helpful. I highly recommend.

I made the reservation and paid through booking and when I checked in I had to pay a small additional amount as I was not a loyal member. I did not have this information when I made the reservation through booking.

Perfect trip! Lovely place to stay to relax. Very helpful and friendly staff. Enjoyed the use of the swimming pool and sun loungers. Hostel was only a 25 min walk (uphill) from Lugano station and there was an Aldi 10 mins down the road. Bed was comfy and was thankful to be able to use the kitchen for cooking in the evenings. Would definitely stay again

I was a bit appreciative about the shower and toilet area being mixed but it wasn't an issue in the end as the area was mainly empty when I used it

Very good locaclization, close to the lake and main road also. We were afraid that there would be no place to park, but there were enough free places around. The area is nice and quiet, but the room could be a bit better decorated.

The beds, especially the fold-out sofa in the living room, were not very comfortable. The room could be better decorated. But for a few days it is really good option.