The location of the property is not too far from the main attractions but still located far even enough away to provide the quietness at the end of the day. The property had very good air conditioning, unlike some other properties that advertise air conditioning but are cooled very lightly. This was very much appreciated during the heat wave we experienced during our stay in Lucerne.

The room was as advertised, but a bit run down. For instance our room had a chair but it was cracked. Also, the cleaning each day was not very thorough. They did not remove our used coffee/tea cups for instance.

Hotel is just 10 mins walk from train station and just 2 mins walk to nearby bus station. Room was quite good and enough for 3 persons stay. Staff was very good at their job. I lived with my family and my family also like the room and the facilities. Food is good, as we are vegetarian so there is options are available but not that much so I think they can increase some options for vegetarian people.

There is nothing which me and my family didn't like. Just one thing in breakfast they can increase more menu for Indian vegetarian people.

We chose the Ibis Styles Hotel because it is in the city center and close to the train station. The rooms are clean and comfortable and the staff was very attentive and concerned about our comfort and well-being when we arrived at the hotel and it was overbooked.

It wasn't very pleasant when we arrived at the hotel the receptionist told us that the hotel was fully booked because a large group of tourists arrived early. We were not happy with this situation, but luckily they compensated us, they accommodated us in another hotel further away (2Km) but they provided transportation to and from the city center.

We were a family of 4. We stayed for 3D 2N and then left our main luggage at the hotel whilst we went to Interlaken for an overnight stay. We returned to the hotel for a 2D 1N stay before we left for Zurich airport for home. The hotel is a great place and value for money - clean, very central and within walking distance to the train station, lake jetty and the historic Lion Monument. The room we had for 3D 2N had a big bathroom, and for 2D 1N we had a similar room but with smaller bathroom to compensate for a balcony. The TV had many selections including good movie channels, which we looked forward to enjoy after our daily sightseeing around the beautiful sights in and near Luzern. The staff were very friendly. The hotel's 24hr-free flow of coffee/tea at the restaurant-area coffee-machine was a small yet hospitably nice gesture that made it a unique plus. Although we did not buy the breakfast, we were allowed to enjoy the free-flow of coffee/tea and our own food in the restaurant area.

The room could perhaps have some bright lights for guests to switch on when needed.

About 15 mins walk from the main station. Bus ride will take around 5 mins. Free transport passes were given to us after checkin and paid for city tax.

Lift broke down and we were briefly trapped

Location. Good variety for breakfast. The receptionist, her name is Park made our stay pleasant. she was very friendly and great help. As we checked in late night, she helped us to get food and helped to dine in at property breakfast room. she was simply amazing to us throughout our stay.

the guy at the reception was very rude . one day we returned hotel late from a day trip. We ordered food online. we wanted to dine in at breakfast room as our room did not have table or plates or cutlery. the breakfast room door was open all the time but light was not on . my wife asked this guy to switch on light and surprisingly turned us down. then I had to reach out to this amazing lady Park to help us.

location was great and Sarah was so helpful and kind.

the bathroom needed a good scrub. black mould in shower

Room was great - excellent location just a short walk from the train station, clean, spacious. Staff were lovely. No complaints at all. We would happily return. We didn't eat the breakfast so can't comment on that.

No staff around when we arrived to check in. The lady waiting ahead of us to check in had to call to get someone to appear and it took ages for someone to assist which was frustrating after a long day travelling.

Excellent service. The free bus card was great. Good location - 10 min walk from the town centre. Room was spacious. The offer in house parking for CHF 24 or a 24 hr pass where you can park in any white lined spaces around lucerne for CHF 20. We found a spot around the corner

Room for 2 is actually 2 single beds rather than a double/queen but this seems to be very common in Switzerland. Bathroom had some stains in the ceiling and toilet

Location, location, location. Right in the middle of the city, walking distance to almost everything include lion statue, the downtown, chapel bridge, supermarkets, etc, etc. Room is big, staff are very friendly, they also provide free ticket for parking (if you travel by car).