The location was great. We booked 2 rooms for the family of 4 and our kids liked it! The room was clean and beds were comfortable

The check-in process could have been little better. All the companion details are given in booking.com and that could have been copied to the Hotel's check-in kiosk. I had to enter all mine and my wife's details again , 2 times for 2 rooms. So the check-in process took 15 minutes! The process is simple but since we need to enter all the details again and again, we felt little annoyed. The details could have been brought from booking.com

The hotel is near all facilities and within walking distance to train station. I walked to and from with a 12kg rucksack no problem. The room a double was spacious. Everything was clean. The hotel has no staff so can't comment on that. That was okay. Contact via Whatsapp was very efficient.

We only had two paper cups to use with the kettle. After 3 days they start to leak. Perhaps plastic beakers would be more sustainable. Would be useful to know what type of wall sockets are in room so can bring right adaptor. Swiss have either flat or recessed sockets and can be fiddly to find an adaptor that actually works.

New building, with very new rooms , including automatic window ! Very nice bathroom and shower as well. Easy and efficient check in and check out . Also easy to communicate with the hotel through chat ( as there is no receptionist ) . The location is excellent . For sure I will stay there again when I come back to Luzern ( and I will because the city is amazing!! )

Just two opportunities to get even better : The first is more important and is related to provide the possibility to store the baggage when arriving earlier than the check in time or when living the city later than the check out time . The second is just a nice to have which is to have sockets in the bathroom and near bed . There is enough sockets in the room, but not well positioned , and specially in bathroom to use the hair dryer ( maybe the other room have it . I was in a single room )

The smooth check-in and check-out processes

There was absolutely nobody to attend to my problems. As an example, the Television set in my room was not working just because the cable TV connection or whatever the input to the system was, was actually disconnected and the cable was lying on the floor. I tried to connect it to the TV but I couldn't do it due to various reasons. I sent a message to the property using my Booking.com application but nobody even bothered to respond!! As a result, I couldn't watch TV even once during my stay.

The location was great. We walked to the property from Luzern train station, which was nice and short. Easy to follow check-in and out online. Timely response to my questions and concerns. Love the fridge and kettle in the room.

The signage at the property was a bit confusing. In all the email and messages it all stated "Union Light...", but the sign on the street is "Glandon x Guesthouse". Mugs in the room would be very appreciated.

Location was central and there was a parking in the Löwencenter nearby, so that we can comfortably park our car and walk to the hotel. Comfortable beds, everything super clean, elevator. And we loved the soft carpet everywhere. If you check-in online you will need just a few minutes to program the keys.

Links to the check-in instructions were broken when I finished the online check-in. The property will send you the instructions prior to arrival as a message on booking however.

great location, good value for money.

a lot of noise around at night, but for obvious reasons, it is located in the ultra center. Check in online in advance and don't waste your time at the entrance! I decided to do it at the place, but I could've saved more time if I had all this work done before my arrival. There was a queue for check-in, so I could've avoided it easily if only I was aware of it.

Something sweet and water in fridge was very nice. Room was very clean. Kettle in room was big advantage. Localisation is absolutely perfect, rail station and bus station are very close, as well as center of Lucerne.

If You don't want to sleep with closed window and air condition, it's going to be loud from street. But it's center of city, so I don't think it's possibile to find something calmer.

Easy self check-in with perfect instructions provided for finding the building. Basic hotel-like, no frills room. Good shower. Nice pillows. Basic downtown street view. VERY clean... good housekeeping. Our room was on 4th floor, with easy elevator access. Location is a 9.

Undecorated walls with some unpatched old mounting holes. A little traffic noise. Hard mattress.

Excellent location, 5 mins walking distance to the central station and the Old town. Very clean and spacious room with comfy bed. The room was quiet, also it is well equipped with air conditioning and heating systems.

It was a bit hard to initially find the building, since here it was named Union Light, but the label on the building was for Glandon Apartments.