I had a single room which was simply and effecticely designed so that it felt open , with adequate storage .There was tea,/ coffee maker the room which was great.r The bathroom was bright and good size for a solo traveller. . There was no noise from .the street at night. The staff were pleasant abd polite. . I checked in early and as the room was ready I could move in straight away . The breakfast was a good, with freshly baked delicious bread.

All was good,

Breakfast was the best !

None

Great location, central but not too busy. Interiors just renovated with style. Very friendly staff at the reception. Coffee machine with Nespresso capsule free for use directly in the room. Beds were comfortable enough to let us sleep well. Despite some problems (see below), good value for this price (120/night for a double).

Building not well insulated, the room got cold in the night and was not so pleasant. The windows have also a very poor sound insulation and we could hear traffic noise from the street. Breakfast offering minimal and the non-sweet selection was of poor quality.

Location was perfect, so close to the downtown core and Lake Lucerne and it's promenade. The breakfast to start your day was excellent, offering a good variety of breakfast items. The staff was very attentive to one's requests.

I really liked having my room on the second floor, so that I could use the curved staircase to get down to the lobby. The only problem in the room was the tiny sink in the bathroom. There was a shelf just above the tiny sink, so to wash my face I had to slide my face sideways above the sink. Really inconvenient!

Central and convenient location for exploring the city, 8 mins on foot to train station, good breakfast and very good coffee (despite of long waiting for it)

Cleaning has a lot of work to do, dust and hair in the corners of the room, under armchair, mould in the shower makes the overall impresion very sad. A long waiting for a coffee lady to bring a cup of coffee at breakfast, didn't even bother to ask for another one... maybe self service with the coffee as it is with the other food would be more convenient for all

Very large junior suite. And quiet even if on a busy street. Super clean. Staff is wonderful. Location is perfect! Near shops, near lake, near lion monument, near restaurants. Everything is just around the corner.

The bathroom/ shower has a glass see through door! So you need to be super comfortable with whoever is travelling with you! The room is only made up late afternoon but if you are out all day it’s fine. Coffee machine doesn’t always work.

Room was amazing and cosy. We got the room with the most beautiful views. One side i saw Pilatus mountain and the other side the view of the lake with snow capped rage of mountains. Facilities were well above the expectations. You can expect better than Hilton quality from this hotel. Nice and friendly staff always willing to help and amazing swiss breakfast with local products.

The hotel is in a perfect location, 2 minutes walk from the lake, the covered bridge, etc. The room and bathroom were very clean. Breakfast was excellent with plenty of choice. The municipal parking was next to the hotel but ridiculously expensive. I should have read my email more carefully as the hotel apparently offers parking vouchers.

Parking cost but not hotel’s fault.

Loved the breakfast, although a toaster would have made it even better. Loved the helpfulness and kindness of all staff we encountered. Nice to have an elevator.

didn't love that you could smoke inside but Canadians are spoiled that way. thought there was a restaurant in hotel, but it appears to have been closed a while ago.?

Location ,location Location . 8-10 min comfortable walk from Lucerne Main station . Practically everything walking distance. From our room we had a great view of Lake Lucerne. Rooms were good ,beds comfortable and bathrooms though small but practical. Front staff was very helpful and curtious . Check in was smooth and got rooms way before check in time. Did not need to use fan as the weather was great and windows were open.

Noise control issues are there but not sure what can be done about it being so centrally located The pros however outweigh this con by far