Loved this property Everything is fantastic Maintained well Great breakfast and dinner Friendly staff and husband / wife whom own it Two pools to use / sauna / spa etc Very helpful pick up and drop off to the station service Close to the cable car Excellent - highly recommend it

Nothing

A homely stay. We have stayed in the best of 5 stars but this Hotel was a class apart. I felt l this like my second home. The old personal touch provided by the owners. The Husband and Wife personally took care of each and every customers. The interior and Architecture were great. Easily one of the best hotels in Zermatt. The location perfect. A little away from the city center and seemed like a country side. The Matterhorn mountains can be seen very closely from our balconies. Full 10 out of 10 to this not a hotel but a HOME STAY. Surely going to come back. A very unique Architecture like a second home. Didn’t feel like leaving this place. The Beauty of Zermatt apart.

You can’t say anything wrong on this property except the beds could be more hard. 11 out of 10.

The hotel's prime location just a stone's throw away from the Gondola and Ski rental shop is truly exceptional. Enjoyed breathtaking views of the Matterhorn right from the hotel. We enjoyed using the hotel facilities - swimming pools and playing table tennis. Indulged in a delightful breakfast each morning and loved our family room - spacious and comfortable, which added to the overall charm of our stay. The hotel is a short walk from the village centre where we had dinner each evening.

We would have loved to have coffee facilities in our room, perhaps a Nespresso machine. This was definitely a miss and an opportunity.

Such a charming gem of a hotel in a fabulous location. The interiors are outstanding with such thought put into every corner and every room. Gorgeous terrace with uninterrupted views of the Matterhorn. Beautiful pools, and warm and welcoming rooms throughout. Lovely bedroom with balcony and such a comfy bed! Exceptional breakfast. Friendly staff. The whole experience was first class and I wouldn’t hesitate to stay again.

The construction site next door but there’s not much that can be done about that and the hotel did send a note ahead of my stay to mention it.

Pure Swiss charm, from the authentic timbers and slate of the property itself to the kind and caring manner of the management. I stayed for a week as a solo traveller and was made to feel very at home. The location is ideal for heading straight into the mountains by foot or by gondola and the walk into the centre is short, simple and not least nice! I sincerely hope to return.

Beautiful view from our room, which was large and comfortable; lovely fresh ingredients for breakfast; cheerful, helpful staff; delightful pools & terrace area - for the view, the orientation to the sun, and proximity to the bar!!

Very minor point: our son would have liked a few more weights in the gym (a ski team was staying whilst we were there & they had, understandably, their own equipment - I think saw them & was jealous!).

Beautiful, traditional building, right next door to the gondola, lovely rooms, super helpful staff. Loved our stay.

There is some construction work happening to improve the gondola. Construction noise didn’t start until about 8am, so not a big problem.

Breakfast was good and we liked the cook-to-order eggs. The wellness facility is great and convenient to walk to town. The view of Matterhorn every day! Warm and friendly host and hostess.

We will book a bigger room next time and hope there is a small fridge and kettle in the room.

The interior decoration was so beautiful; Kind staff; excellent view from the balcony of our room (To the Matterhorn); nice pool and spa; and incredibly cozy and lovely bar.

No minibar in the room; In the pool and spa area everything was written only in German.

Beautiful, family run hotel with an incredible view of the Matterhorn. The staff were all super sweet. The decor is rustic and cosy, exactly what you want from Zermatt. Cannot recommend highly enough we're so glad we stayed here. They have their own e-taxi that can pick you up and drop you off at the train station at the start and end of your stay.