We enjoyed our stay very much. The breakfast offered many choices and the staff was courteous and hospitable. The spa is a nice addition to the hotel, although it was a bit inconvenient because you need to tell the staff when to turn it on. The daily housekeeping was nice and she did a great job cleaning. The decor of the hotel appealed to me. It was lodge-like in style with furnishings that were casual and comfortable but of high quality. The location is excellent near the center of town.

We requested a room with a view and I was very explicit that this was my top priority. I was disappointed that our room did have a view but you could not see the Matterhorn easily. I needed to go outside and stand in the corner of the balcony to get a clear view. This is not what I expected. We were on the 1st floor. The hotel balcony has an overhang so this also adds to the difficulty of being able to see up into the sky. The main floor lounge and bar area is very comfortable but it is not always open. I understand the reason is because it's not that busy right now and their staffing was limited but it would have been so great to have been able to access it 24/7.

My brief review of this accommodation is a testament to the owner's (Ruth) tremendous service and care for us, despite being unable to stay at the hotel this time. We had initially booked a room for New Year's Eve, but this was unfortunately unavailable due to an overbooking. Ruth reached out to reserve an alternate (and great) room at a nearby accommodation and personally drove to pick us up and transfer us. She truly went above and beyond for us, and I look forward to formally staying with them for our next trip into town.

N/A

This is one of the best hotels we have had the pleasure of staying in. We were expecting high standards being in Switzerland and we were not disappointed in any way, in fact the standards exceeded expectations. The first impressions were so good, the hotel oozes warmth and welcome and the host greeted us within moments of arrival and made us feel very welcome, like a family would. We were encouraged to contact reception for anything that we needed or wasn't as we would like.... we never needed to make a call. The interior decor was perfectly balanced for the location and everything was spotlessly clean. The room was warm, bed comfortable, and bathroom beautiful - we even had the most amazing view of the Matterhorn!. The quality flowed everywhere with Villeroy & Boch products clearly very popular. Breakfast was a repeat of all the above, excellent choice, excellent setting, and excellent service. Finally, on the note of overall service, we really cannot say a bad word about any member of staff. They work like one big happy family, it was such a pleasure to watch, and be looked after by a happy, competent and confident team.

We didn't like having to go home!

My husband and I travel a lot abroad with our two children (ages 8 and 10) and we both agreed that Matterhorn Lodge is in our top stays of all time in terms of hitting each mark out of the park - location was absolutely perfect, it was the largest and best laid out room for a family we have had in Europe. The children loved having their own beds rather than sharing a pull out sofa, and we loved having the kitchen and our own bedroom with balcony. The staff was friendly and kind and helpful with planning activities. The breakfast was fantastic, and the spa after a long day of hiking was the cherry on top! We absolutely loved our stay here and want to go back and experience it during ski season, as it was set up nicely for skiers as well.

Nothing!!

Location, facilities, internal design

At time of check-in we were kindly welcome, however there was too much ecology-sustainability talk trying to convince us (clients) that lack of exotic fruit at breakfast is due to avoidance of polluting overseas flights, while meager offering at breakfast is due to high quality local sourcing. At the same time such 'exotic' products like coffee (for sure not locally sourced) and Australian cosmetic products (quite long overseas flight to ship) were readily available. Suggest that welcome speech is revised to minimize clients' feeling of overkill.

We absolutely loved our stay at Matterhorn Lodge. The location is perfect, just a short stroll from the train station and very close to the bustling shopping street and a variety of restaurants. Our room was spacious and beautifully decorated. It managed to blend modern amenities with a charming rustic feel. The service was exceptional; every staff member was caring and attentive. Matterhorn Lodge truly felt like a home away from home, and we will definitely be returning.

It's a matter of personal preference, but we didn't particularly enjoy the open-plan layout of the bathroom.

We got a 3 bedroom apartment so it was huge and wonderful for our family. We loved having the electric car pickup at the train station, the bathtub and toiletries were fantastic, and the cleaning was fantastic. The kitchen was great. We did not try the breakfast provided by the hotel but bought groceries and Fuchs instead. The elevators were great. Views of Matterhorn were perfect and again, I can’t say enough about how perfect the location is. So easy to walk anywhere for sight-seeing, hiking, or restaurants.

It is family run, so they are available by phone only after office hours. The kitchen could’ve used some basics like salt and pepper, oil, etc but they had plenty of coffee and tea.

The atmosphere here was lovely and in keeping with the alpine surroundings. I was greeted on arrival by the friendly owners. I was the only one staying that night but they were so accommodating and even offered to do the breakfast for me the next morning, as well as doing my laundry. Everything was great in the room, very modern, cosy and spacious. The view of the Matterhorn was a highlight for me, so magical. 10/10 definitely recommend.

Nothing! It was Wünderbar :)

The location was fantastic, when we walked into our room & went out onto the balcony the view was breathtaking! The room was huge with sitting room, dining room & kitchen, it was so comfortable one night we got take out pizza & spent the night in the room. The bed was huge & comfortable, the shower was very powerful. We were on a 4-5 week trip around Europe, we stayed in a total of 13 hotels & this was the best.

Breakfast wasn't included, but we went down there on the first day, the choice was limited and not to our liking, however this was a very small inconvenience.

Wonderful stay Very high quality hotel with a lot of attention to details. The hotel is in excellent upkeep with a tasteful mix of wood and modern materials. The breakfast is excellent; local products of premier quality. It is a family hotel with very kind service. (Do not expect a large hotel with tens of staff at all time) The atmosphere is very friendly. Finally it is a very modern and enjoyable sauna area - with a bit of luck one hat the spa area completely for oneself; another advantage of the small family hotel. Considering the general pricing in Zermatt Price/Value is outstanding.

No negatives.