The hotel is cosy, traditional swiss style, yet modern. I especially enjoyed the spa facilities, it offered a beautiful relaxing area with sauna and steam room. My room was small with a lovely balcony, nicely decorated and super clean. I found having a kettler and a coffee machine in my room particularly handy. The staff was exceptionally helpful and friendly, they did go an extra mile to make sure customers were happy and well looked after. Afternoon cake with tea was very welcomed when I returned exhausted after my day of skiing.

I would prefer to have more dairy free options at breakfast, I am allergic to dairy and don't eat meat so my options were limited. However, I loved the freshly squeezed juice of different fruit and veg each morning, pastry and bread was delicious.

One of the best hotels I’ve been lately in the world. Hotel is 11 out of 10. This is REAL 4 stars hotel. Great breakfast with a beautiful view. Unlimited fruits, coffee, tea, chocolate during the day. Great service in every piece of hotel and living. Great people. I felt myself like at home. You can even choose a pillows. Very clean and comfortable. Great view from window and balcony. Big Gym with a lot of professional quality equipment. Very comfortable location with 5 mins walk to train station, Gornergrat station and center of Zermatt. Free transfer on check-in/out days. Storage room for winter spot equipment. There’s luxury spa area with sauna and steam room. Great hotel!

Comfortable in a lovely alpine style with friendly, professional staff who make you feel very welcome. Bedroom beautifully designed with lovely furnishings and good bathroom. Nice extras like a welcome note with amenity; minibar included in the rate. Lovely garden - perfect for a quiet moment. On checking out a small gift was offered which was a lovely touch as was the free transfer to the station with my luggage. I will definitely stay here again.

Nothing!

The location of Chesa Valese was wonderful. The room was tasteful, comfortable, and well appointed. Our room had a good view of the Matterhorn, and we enjoyed sitting on the balcony of our room to view it in the mornings and afternoon/evenings. The woman who checked us in and helped us in the evening was funny, warm, and very helpful. The breakfast was superb. The hotel provided transportation to and from the train station. This is one of my very favorite memories of our vacation in Switzerland, and we visited quite a few hotels in various parts of the country. I would return here in a heartbeat!

Nothing. It really was great.

The property was spotless clean, the location is perfect, we could see Matterhorn from our beds and balcony, and it is a short walk away from the bridge which provides the best view of Matterhorn. The hostess was really nice, the checkin and checkout were smooth and fast. She also ordered a shuttle to send us to train station, which is only 800 meter walking distance. Breakfast was delicious, and host also packed some pastries for us to snack on the train. Overall, we thoroughly enjoyed our stay, we will definitely stay here if we are in Zermatt.

cleanses, niceness of all the staffs, and location

We love everything about Chesa Valese!! The stay came with complimentary taxi pick up from the taxi station but we decided to take a nice stroll to the hotel! :) The staff were friendly and helpful in giving recommendation, for example, sight-seeing, restaurants, bars etc. Their mini-bar fridge is complimentary, it is stocked with Zermatt beer, bottled water and Coca Cola and Lindt chocolates! The breakfast service was amazing as well! A good spread of bread, cheese, cold cuts, fruits, yogurt, granola, perfectly done eggs of your choice, etc.! Highly recommend!

Having travelled extensively through the years we found Chesa Valese to be one of the best hotels we have ever stayed in. We can't praise this hotel enough: The staff were excellent, friendly and helpful throughout our stay. The public rooms were just beautiful with lots of blonde wood and typical, Swiss artefacts dotted around. Continental breakfast was fresh and plentiful with home made smoothies/milkshakes, jams and preserves. We were asked each day if we would like bacon, eggs (scrambled, fried, boiled, etc). There was a comfy seating area near the small bar and another area where you could relax with a book or magazine. Plenty of books to borrow, arranged in a large bookcase. Jars of sweets for the guests to help themselves to.. Nothing was too much trouble for the staff. Special mention to Mikkel, Ramona and Chizella (apologies for incorrect spellings). The garden was just beautiful. with a lovely fishpond and excellent garden furniture dotted around. Dogs are welcome at the hotel and it is only a very short stroll to the town square and busy hub of Zermatt. Our room (402), was clean and fresh with a small balcony, overlooking the garden and an incredible view of the Matterhorn. The beds were not as soft as we like but that is a personal opinion and no reflection on the hotel. A variety of different type pillows are offered. Tea, coffee and water available in the room. Each morning, at breakfast, there was a "Morning Mail" newsletter showing the weather for the day/evening and "Tip of the Day" with suggestions of places to visit in the area and how hard/easy the journey may be. Mid-week little notes or chocolates were left on our bed. Such a sweet touch! On Fridays the hotel has a guest chef -Soulfood Fine Dining by Alain - who comes in to make a 3 course meal, either a fish or meat course. The food was devine and I can highly recommend booking for this delightful experience.

It's not really a negative but It would have been nice to have the facilities for regular evening meals but this isn't possible with the small kitchen area. However, having Alain coming in to the hotel on Fridays to cook his amazing fish or meat dishes is compensation enough for this "Bed & Breakfast" style hotel.

Facilities, location, cleanliness, comfort.

Daytime staff was friendly helpful and excellent. Nighttime staff Daniella yelled at me for waking her up when I called down to the front desk at 11:30pm because my room felt like there was an air conditioner running on high. Then the next morning she called my room phone at 7:40am in my room before she went off shift, I assume as maybe repayment for waking her during her night shift the night before.

It's a very nice property, managed by very friendly and professional team. From the check in till they took us to the train station all the team behaved in a very friendly manner. The location is obvioulsy very good. Breakfast selection is wide and tasty. The rooms are nicely decorated. Spending time in the lobby and drinking something after a long ski day with whole family was quite a routine for us. Thanks a lot to the friendly management team in Chesa Valese.

It was fabulous, the staff were all incredible, from check in, check out, breakfast time and always greeted me with a smile and a hello when they saw me! The room was very comfortable and clean. I don’t normally eat breakfast but I ate something every morning here, the coffee, croissants, fresh yogurt, juices and muesli were all delicious and on a couple of occasions they offered scrambled eggs to order. It was fantastic. Also the complimentary drinks in the mini bar and gifts of Swiss chocolates and macarons were very much appreciated. Don’t hesitate to book this lovely hotel!

No negatives at all.