The hotel is close / walking distance to everything, which was very convenient and nice to have. It's a very short walk. Our room had a lovely balcony with a view of the Matterhorn. It was gorgeous and we didn't have any noise issues at night. The breakfast was also quite good.

The beds were not comfortable. The mattresses are very thin and so we didn't sleep well, which was a shame after being on the mountain all day. Also, the restaurant ran out of hot breakfast on weekends, if you didn't get downstairs by 0900, there were no eggs or hot bacon / sausage for your breakfast.

It was quite a big room in the attic on the 5th floor, the lift goes to 4th floor, but it was completely not a problem for us. The room has windows with view on the Matterhorn. Seeing it reddish in the afternoon was a great view as it was foggy up there, but seeing it clear red in the morning is an astonishing experience! It seems to me that the room can easily accommodate 4 people as it also has a sofa. The only problem could be access to the toilet ;-) The breakfast was really very good, as it states in the room description. It was our first visit to Zermatt but the hotel i first on the list for our next visit.

Since it was in the attic, there was a slanted ceiling, but the size of the room makes up for it. And I imagine it could be of some inconvenience for a tall person (over 180cm tall).

It was close to the main street in Zermatt, where you can find lots of stores and restaurants. There is also a supermarket very near to the hotel (within 1 min walk distance). The inside of the hotel was relatively a old-fashioned design. The staffs were friendly and helpful. We enjoyed the panorama view of the Matterhorn every morning. Comfortable room with tidy bathroom.

Only one staff was available in the restaurant during breakfast hour, which he/she could be super busy to prepare tea/coffer, clean up tables, and refill food and utensils. Reserve sufficient time for breakfast if you have a tight schedule in the morning.

Highly recommend Hotel Excelsior for a stay in Zermatt. We were thoughtfully upgraded to a room with balcony overlooking the majestic Matterhorn on arrival and we loved watching the mountain change in the light of day. Our room was very spacious, comfortable, clean and we loved the decor. Breakfast was ample, delicious with good choices. Staff were friendly and helpful. We appreciated being picked up from and dropped off to the station with our suitcases. Thank you to staff for care and help making our stay in Zermatt very memorable.

We booked a room with Matterhorn view and it was amazing. Location is perfect: 5 minutes walk from the train station, right next to center and all shops.

The hotel is a bit old and could be renovated. The only thing we did not understand is bathroom door - it does not close properly, there is no privacy. And the breakfast is very basic

Perfect location and spacious rooms with fairly comfortable beds. They upgraded me to a room with a view of the Matterhorn and it was amazing. Staff was friendly and the breakfast was ok.

Not much to complain about! Bed was a little bouncy but would be comfortable for someone who likes that. Nothing extravagant but a solid hotel.

If I could give the owner of this hotel a 20 out of 10, I absolutely would. Monique has a lot of love and passion for her hotel and her guests and it shows through in every aspect of this wonderful hotel. We stayed in the best room with a view of the matterhorn and she made sure we were happy. Her bar was always packed and it is low season and her restaurant full (again low season). Her food was exceptional and the service outstanding!! You must stay here on your next trip to Zermatt.

Nothing

Great location. Big rooms with heated floors and heated towel rails. Great after a cold day. View from the huge bedroom of Matterhorn was amazing. Staff are friendly and helpful. Breakfast or dinner options either in the hotel or nearby. Has a cute bar for a quiet beer or wine. Best hotel find I've had in years. I'm coming back.

This is a wonderful hotel. The breakfast was very good. The location is excellent. The facilities were great and the room comfortable. We had a wonderful view of the Matterhorn from our balcony. We enjoyed dinner and drinks in the bar/restaurant in the hotel. Zermatt and our stay at this hotel were perfect.

We pre-booked 1 night for a standard double room with breakfast in July 2022. It was around 8.30PM when we arrived in Zermatt after travelling on the Glacier Express from Chur. It was easy to arrange with Monika to provide a complimentary pick up to the hotel from Zermatt Bahnhof. Although centrally located, we avoided lugging luggage over cobbled streets with the free ride. When checking in, we were given a free upgrade to a balcony room – the view of the Matterhorn was indeed the cherry on the cake! Moreover, there were two toilets in the room and all the amenities. Although Room 238 is on the second floor, a lift was available. The hotel breakfast was a wonderful spread in a typical Swiss chalet-style ambience. We could explore with ease and enjoy the charming town along the Matter Vispa and the picturesque Swiss mountain scenery. Upon checking out, Monika again arranged for a taxicab to fetch us to the Bahnhof.

There was still no provision of an electric kettle to make hot beverages in the room. Maybe this is a Swiss thing? Otherwise, an almost perfect accommodation. It was a pity we only stayed one night.