It's actually surprisingly great. Better than most 5 star hotels in zurich. The details are right! Staff are so helpful, bed is comfortable. Location is great.

Nothing

Breakfast was very fresh with good variety of foods and the ambiance each morning was warm and welcoming. A very nice way to begin each day. Best coffee in Europe. Friendly, helpful and professional staff at every turn. Beautifully renovated hotel in the Art Deco style. Lake front and well located to train, bus and tram transport. Our Classic King room was on the 5th (top) level via fast lifts. It was spacious, tastefully decorated in duck egg blue tones. Heated bathroom floors and a decent hairdryer were very welcome. Quality crisp linens, feather quilt and pillows and an exceptionally comfortable mattress.

Check-in is strictly 3pm. Switzerland is an expensive country to visit and hotel prices reflect this.

Beautiful hotel. Nicer than many 5 stars I've stayed at. The staff were friendly and very helpful. At least they cared, or good at pretending. Pillow selection was great, warm milk at night. The breakfast was good too. Lovely view across the road too. The gym was well maintained and clean. The bed was comfortable after I had a topper added. I'm used to a tempur memory foam mattress and struggle with spring beds these days. They made a real effort to make it more comfortable for me. Nothing was a problem

The location is beautiful. My only problem was that it was a little far from casual places to eat. There were many Asian and Italian dining, which I'm sick of, living in Sydney. I'm not a public transport fan, but for those that don't mind, its very convenient with trams etc...I prefer to walk everywhere, and in the evenings it was a little quiet and cool for a an old single woman to walk. It's not a real problem for the majority. You do have a good selection of fine dining, though, in the various hotels close by. The area is quiet and more residential.

location was perrrrrfect, I loved the interior, and the modernity of the hotel. For a four star hotel the standard was amazing and facilities like lighting, curtains, and room technology were great.

The restaurant wasn’t very clean, there was food left on the floor uncleaned after guests left. I was uncomfortable walking around with eggs on the floor. Same thing with food spatulas. I also had an inconvenient experience where I ordered room service and the card machine wasn’t working so they asked me to come all the way down to the restaurant while I was already in my pyjamas to settle the payment. I also didn’t like that the room didn’t have a lock, as a solo traveler I didn’t feel 100% safe, especially that the elevator didn’t require a card to enter the rooms.

We loved the balcony, the check in was very smooth and many of the staff extremely nice. Location was beautiful. We went to the opera and it was just a walk away.

Checkout experience was clunky. We informed the receptionist that we were checking out and going back to the rooms to get our luggage's. It was 10:30. We went back to the room and the room key didn't work. We were already on a hurry for a meeting at 11am. We went back to reception and she stated "of course, you just checked out". We would expect her to say "sorry for the inconvenience. you did mention you were getting back to the rooms and were on a hurry".

Reception staff were lovely, especially the young man who was so friendly and helpful at the front desk. Restaurant staff were good at re-setting tables when you left, they were not very observant for any requests you may have had or clearing the table when you had finished with your plates. I physically had to get up and ask for an omelette three mornings in a row as could not catch anyones eye. The omelette was lovely as was the chef when I did get it.

Better service needed for breakfasts.

Not have different pillows

Lovely location, 6 minute walk from the Opera House Right on the lake with spectacular view. Staff were super helpful and accommodating. Decor of hotel is beautiful in bar and restaurant areas. Rooms are smart and well appointed. Breakfast was very good.

Lighting in entrance is very odd, it's cold and doesn't do the marble any justice. This cold lighting is reflected throughout the walkways in the hotel where softer ambient lighting would be much nicer. The entrance to the hotel therefore feels quite cheap and is not reflective of the quality of the rest of the hotel.

Sufficient space. Comfortable with a touch of luxury. Staff was very friendly especially a lady who was so warm at check in and gave an upgrade. Breakfast spread was good. It’s a bit further away than some hotels that were nearer to the main station or to the old quarters. But, it’s still near enough and can be reached from Zurich HB via tram line 4 and stop at kruezstrasse. Nice walk along the river back to old quarters.

The style and decor had been beautifully designed. The bed was extremely comfortable. The view from the room was above expectations.

Even though the hotel advertises that dietary needs can be catered for and after I phoned the hotel in advance of my stay and stated in my booking that I was vegan; the staff looked very concerned at breakfast when I asked them to show me the vegan options. From the hot buffet it was only baked beans. From the cold buffet it was cereal, soya milk, fruit and nuts. They said they would prepare something for me for the following morning and agreed they would have vegan bread as apparently none of the bread was vegan. However, the next morning there was no vegan bread. They did give me a beautiful plate of fruit and avocado, which I enjoyed, but really disappointed there was so little choice for vegans.